Refund policy

Each host sets its own cancellation policy: how far ahead you can cancel and what you get back. Read it before you book: it’s linked in the booking’s last step, before you pay.

• How far ahead you can cancel, and what you get back.
• The deposit, and when the host releases it.
• The host’s rules on age, license, mileage, and fuel or charging.
• The pick-up point, its opening hours, and when you return the car.

You’ll find them all before you pay: the pick-up points and their hours in the car page’s trip card, the minimum age and mileage in its Car details, the deposit in its booking card once your trip is priced, and the host’s full rules and cancellation policy in the booking’s last step.

• Open your trip from Manage booking or its link, and choose Cancel.
• Some hosts cancel straight away; others review the request first, and your trip shows “Cancellation requested” until they do.
• Any refund is worked out by the host’s policy and paid back by the host.

Ask for a change from your trip page. The host’s booking system prices it before you send it, and some hosts approve changes before they apply. Once a trip has started, its pick-up stays as booked, but you can still ask to change the return.

If you change dates, times, places or extras and the new price is higher, the host can charge the difference to the card you paid with. If it’s lower, the host’s policy decides whether the difference is refunded.

A refundable deposit, if the host asks for one, is held or charged under the host’s terms and released after the car is returned in line with them.

On a weekly or monthly rental, a deposit is held for each week or month, and released after it ends.

If a host cancels your booking, you should get back what you paid for it. If you don’t, contact us and we’ll take it up with the host, and help you look for another car nearby.

If the car isn’t at the pick-up point at the time you booked, or isn’t the car you booked, contact the host first. If you can’t reach the host, email us with your booking details, and keep any messages and photos. The host’s policy decides your refund, and the host pays it.

Refunds go back to the card you paid with. Once the host issues one, banks usually take 5 to 10 business days to show it.

Contact the host first: their details are on their page on tiveo and in your booking. If you can’t sort it out, email us and we’ll help.