Privacy policy

1.1 tiveo is an online car rental marketplace at tiveo.co, operated by 1Now LLC, a Delaware limited liability company based in New York (“tiveo”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use and share personal information when you visit tiveo or book a vehicle through it. It applies to users in the United States and forms part of our Terms of Use.

1.2 tiveo is responsible for the personal information it collects and uses. The independent rental business you book with (the “Host”) receives your booking details and is separately responsible for how it uses them under its own privacy policy.

We collect only what a search or a booking needs. tiveo does not require an account or password. What we collect lists every item in one table.

• Search details: the place, dates and times you search. tiveo keeps your last search on your device so it’s ready next time, until you clear it in your browser. It contains no name or contact details.
• Current location: only if you choose it and allow your browser to share it. It is rounded to about 100 meters, used only to find nearby vehicles, and kept on your device with your last search until you clear it. tiveo’s servers do not store it.
• Place names you type: sent to an address lookup service to suggest locations.
• Booking details: your name, email address, phone number, confirmation that you meet the Host’s minimum age, any coupon code and, if the Host delivers the vehicle, the delivery and collection address.
• Technical data: IP address, browser type, page requested and time, used to keep tiveo secure and working.
• Analytics and advertising data: only with your consent, pages viewed, buttons pressed and booking steps. These never include your name, email or phone number.
• Second drivers: if you add a driver, their name, email address and phone number, which go to the Host. By adding a driver, you confirm you have their permission to share their details, including with any insurance provider described in Section 4.
• Email confirmation codes: if your email already has a booking with the Host, or you look up your trips by email, we pass your email to the Host’s booking system, run by 1Now, to send you a code. Codes expire after 10 minutes, and tiveo does not store your email for this purpose.
• Proof of insurance: if a Host asks for it, before or during your trip, the photo or PDF you upload passes through tiveo to the Host. tiveo does not keep it.

What we do not collect. Card details are entered directly with the Host’s payment provider and never pass through tiveo. If a Host requires a driver check, your license, identity document and any selfie go directly to the Host’s verification provider, which presents its own notice and asks for your consent before capture. tiveo does not receive or store your card number or identity images.

3.1 We use personal information to show you vehicles and prices; create and manage your booking with the Host; send you messages about your booking; send you marketing emails about vehicles from other Hosts on tiveo, unless you opt out (see Section 6); respond to your requests; keep tiveo secure and prevent fraud; and, with your consent, measure and improve tiveo and our advertising.

3.2 We do not use your information to train artificial intelligence models, and we do not make decisions about you by automated means.

4.1 We do not sell your personal information. We share it only as follows:

• The Host you book with: everything needed for your booking. The Host’s own payment and verification providers receive information you give them directly, under their own terms.
• Insurance providers: if you choose protection the Host offers through a provider such as Bonzah, 1Now sends that provider, on the Host’s behalf, what it needs to issue your policy: your name, date of birth, home address, email and phone; your trip dates, times and pick-up state and country; the cover you chose; and the name, email, date of birth and phone of any additional driver. This information comes from your driver check with the Host, not from tiveo’s checkout, and the provider handles it under its own privacy policy. If you choose an option that links to another provider’s website, such as RentalCover.com, you buy cover directly from that provider and tiveo shares nothing with it.
• Providers that help run tiveo: Google (address lookup, receives place names you type), OpenStreetMap (map display, receives your IP address and map area) and PostHog (analytics, only with your consent).
• Meta: only with your consent, to measure our advertising (see Section 5).
• Legal and safety: where required by law or necessary to protect renters, Hosts, tiveo or the public.
• Business transfers: to a buyer or successor of tiveo, subject to this Policy.

5.1 Cookies. Essential cookies and browser storage keep tiveo working and are always on. They include your booking session and your last search, which stays on your device until you clear it. Analytics and ad measurement are optional and do not load until you allow them in the cookie banner. You can change your choice at any time through the “Your Privacy Choices” link in the footer. Full details are in our Cookie Policy.

5.2 Ad measurement. If you allow it, the Meta pixel records page and booking events, together with your IP address and browser identifiers, to measure whether our ads lead to bookings. No names, emails or phone numbers are sent to Meta. Under some state laws this may be “sharing” for cross-context behavioral advertising or “targeted advertising”. You can opt out at any time through the “Your Privacy Choices” link in the footer.

5.3 Global Privacy Control and Do Not Track. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sharing for advertising, and ad measurement stays off. We do not respond to Do Not Track signals.

If you book through tiveo, we may email you about vehicles from other Hosts on tiveo. You can opt out at any time using the unsubscribe link in any marketing email or by emailing support@1now.ai, and we will honor your request promptly. This applies only to renters who book through tiveo. Renters who book directly with a Host, including on the Host’s own website, or through another platform such as Turo, are never included in tiveo marketing. A Host may contact you about its own vehicles under its own privacy policy.

• Search details

  How long

  On your device until you clear it

• Car hold during checkout

  How long

  15 minutes

• Browser ID

  How long

  1 day

• Email confirmation codes

  How long

  10 minutes

• Proof of insurance

  How long

  Not kept by tiveo

• Current location

  How long

  On your device with your last search, until you clear it. Not stored on tiveo’s servers

• Place names you type

  How long

  Not stored by tiveo

• Booking session cookie

  How long

  5 weeks

• Technical logs

  How long

  30 days

• Analytics data

  How long

  12 months

• Cookie choice

  How long

  12 months

• Booking details

  How long

  Kept by the Host for as long as it needs them for the rental and its legal obligations

• Marketing email list

  How long

  Until you opt out. We keep a record of your opt-out so we do not email you again.

tiveo does not build a profile of you.

tiveo is served only over HTTPS. Card details never pass through tiveo, booking session cookies cannot be read by page scripts, and a booking is shown only to the browser holding that session. No system is completely secure. If a security breach affects your personal information, we will notify you as required by law.

tiveo is for adults. You must be at least 18, and meet the Host’s minimum age, to book. We do not knowingly collect personal information from anyone under 18, and we do not sell or share the personal information of anyone under 16.

10.1 Depending on where you live, including California and other states with consumer privacy laws, you may have the right to know what personal information we hold about you and receive a copy, to correct it, to delete it, and to opt out of sharing for targeted advertising. We will not treat you differently for exercising these rights.

10.2 How to make a request. Email privacy@1now.ai. We will verify your request using the email address and booking details you used, and you may act through an authorized agent with proof of authority. We will respond within 45 days, or tell you if we need up to 45 more days.

10.3 Appeals. If we decline your request, you may appeal by replying to our decision. If we deny the appeal, we will tell you how to contact your state attorney general.

10.4 Host records. For information held by a Host, you may contact the Host directly, or contact us and we will pass your request to the Host.

• Identifiers

  Examples

  Name, email, phone, IP address, delivery address; date of birth and home address if you choose insurance cover

  Purpose

  Bookings, booking messages, marketing emails, security

  Shared with

  Host; insurance provider, if you choose cover (sent by 1Now on the Host’s behalf); Meta (IP address only, with consent)

  Sold or shared for advertising

  Not sold. Shared with Meta only with your consent

  Kept for

  See Section 7

• Commercial information

  Examples

  Bookings, coupon codes and cover chosen

  Purpose

  Bookings and support

  Shared with

  Host; insurance provider, if you choose cover

  Sold or shared for advertising

  No

  Kept for

  See Section 7

• Internet activity

  Examples

  Pages, clicks, booking steps, site errors

  Purpose

  Analytics and ad measurement

  Shared with

  PostHog; Meta, with consent

  Sold or shared for advertising

  Not sold. Shared with Meta only with your consent

  Kept for

  See Section 7

• Precise geolocation

  Examples

  Current location, rounded to about 100 meters

  Purpose

  Finding nearby vehicles only

  Shared with

  Not shared

  Sold or shared for advertising

  No

  Kept for

  On your device until you clear it. Not stored on tiveo’s servers

We use precise geolocation only to show you nearby vehicles, and not to infer anything about you.

tiveo is intended for use in the United States. Your information may be processed in the United States and in other countries where we or our providers operate.

When we change this Policy, we will update it here and change the date at the top. For material changes, we will give notice on tiveo before they take effect.

Any dispute about this Policy is governed by Sections 16 and 17 of our Terms of Use.

Email support@1now.ai. For privacy requests, email privacy@1now.ai.