Zenith Rides

Set by Zenith Rides.

Zenith Rides Rental Agreement & Terms and Conditions

RENTAL AGREEMENT & TERMS AND CONDITIONS

Please read this agreement carefully before signing. By signing or accepting a vehicle, you agree to all terms herein.

1. PARTIES AND AGREEMENT

This Rental Agreement is entered into between Zenith Rides LLC, a business operating in Anne Arundel County, Maryland and the individual(s) identified on the rental reservation. This Agreement is entered into in Anne Arundel County, Maryland, and is governed by Maryland law. This Agreement governs all vehicle rentals, including any additional authorized drivers. By signing this Agreement, accepting a rental vehicle, or completing a reservation, you acknowledge that you have read, understood, and agreed to every provision contained herein. This Agreement does not waive any rights the Renter may have under the Maryland Consumer Protection Act or any other applicable Maryland or federal law.

QUICK REFERENCE SUMMARY

The summary below summarizes all key policies, fees, and absolute rules in this Agreement. Full details are provided in the numbered sections that follow.

RENTAL AGREEMENT — QUICK REFERENCE SUMMARY

DEPOSITS, MILEAGE & RENTAL CHARGES

Security Deposit

Refundable after return, less any deductions.

Up to $500.00 (vehicle-class dependent)

Mileage Included

Daily allowance is 200 miles per day. Measured by odometer at departure and return.

Disclosed at booking

Mileage Overage

Charged per mile beyond included allowance. No cap — Renter responsible for all excess miles.

$0.30 per mile

Delivery Fee

Assessed for delivery to locations other than primary lot. Non-refundable once vehicle departs. Within 5 miles of primary location: $60 | BWI Airport: $60 | Custom Location: Starting at $120

Within 5 miles: $60 | BWI Airport: $60 | Custom: From $120

Delivery Minimum

Applies to all delivery orders regardless of distance.

$60.00 or actual cost (whichever is greater)

Young Driver Surcharge

Applies to renters/drivers ages 21–24. Drivers under 21 not permitted. Non-waivable.

$25.00 per rental day

RETURN, FUEL & CLEANING

Late Return

0–2 hrs. late: $25/hr. Over 2 hrs. up to 24 hrs.: full day rate. Over 24 hours: each additional 24-hour period incurs a full day rental charge. Contact us if extension needed.

$25.00/hr. (0–2 hrs.) | Full day rate (2–24 hrs.) | Each additional 24-hr period = full day rate

Fuel Shortfall

Vehicle must be returned at same fuel level as departure. Renter must refuel before return.

Fuel cost at retail + $10.00 service fee

Light Cleaning

Excessive dirt, food residue, minor spills, sand, trash left in vehicle.

$75.00 – $150.00

Deep Cleaning

Vomit, bodily fluids, staining, heavy odor, or contamination requiring specialist cleaning.

$250.00 – $500.00

⚠ ABSOLUTE PROHIBITIONS — MANDATORY FEES — NO EXCEPTIONS

🚭 Smoking / Vaping

STRICTLY PROHIBITED. Cigarettes, cigars, pipes, vapes, e-cigarettes, cannabis — all prohibited. NO EXCEPTIONS.

$500.00 MANDATORY + cleaning fees

🐾 Pet Violation

NO PETS of any species, size, or kind — crated or uncrated. NO EXCEPTIONS.

$300.00 MANDATORY + cleaning/damage fees

DRIVERS, VIOLATIONS & TRACKING

Unauthorized Driver

Only listed drivers may operate vehicle. Renter assumes full liability for any unlisted driver.

$150.00 + full liability for all damage

Toll / Violation Processing

Renter responsible for all tolls, citations, and traffic violations. Charges may be applied up to 180 days post-rental.

Administrative fee + actual toll/fine + any applicable late fees

GPS Tampering

Disabling, removing, or obstructing GPS/telematics device is a material breach. Rental may be terminated immediately, and law enforcement may be involved.

$250.00 + full device replacement cost

Unauthorized Out-of-Radius

Vehicle must remain in Approved Radius. No international travel permitted. GPS-verified.

$200.00 flat + $1.00 per mile outside radius*

* Amounts subject to change. All fees confirmed at reservation. Full terms and conditions follow in Sections 1–22. Fees marked as MANDATORY are non-negotiable and non-waivable.

2. FEE DISCLOSURE SUMMARY

In accordance with the Maryland Consumer Protection Act (Commercial Law Article, Title 13) and Maryland Transportation Article § 18–108, all fees and potential charges are fully and separately disclosed below. Amounts marked with an asterisk (*) are subject to change; all others are fixed at the rates shown. Your specific rental rate and applicable fees will be confirmed in writing at the time of reservation. MARYLAND TAX NOTICE: Car and recreational vehicle rentals in Maryland are subject to a Maryland Sales and Use Tax rate of 11.5% (Maryland Tax-General Article § 11–104). This tax will be separately itemized on your rental invoice and is in addition to all fees listed below.

Fee / Charge

Amount

Security Deposit (refundable)

Up to $500.00* (vehicle-class dependent)

Mileage Included (daily rental)

Disclosed at time of reservation

Mileage Overage Fee

$0.30 per mile over 200-mile daily allowance

Delivery Fee

Within 5 miles: $60 | BWI Airport: $60 | Custom: From $120

Delivery Minimum

$60.00 or actual cost, whichever is greater

Young Driver Surcharge (age 21–24)

$25.00 per rental day

Late Return Fee (per hour)

$25.00/hr. (0–2 hrs.) | Full day (2–24 hrs.) | Each additional 24-hourl 24-hr period = full day

Fuel Shortfall Fee

Cost of fuel + $10.00 service fee

Light Cleaning Fee

$75.00 – $150.00

Deep Cleaning Fee

$250.00 – $500.00

Smoking / Vaping Violation

$500.00 (mandatory, non-negotiable)

Pet Violation Fee

$300.00 (mandatory, non-negotiable)

Unauthorized Driver Fee

$150.00 + liability per incident

Toll / Traffic Violation Processing

Administrative fee + actual toll/fine + any applicable late fees

GPS Tampering / Removal Fee

$250.00 + full replacement cost

Unauthorized Out-of-Radius Fee

$200.00 + $1.00 per mile outside approved area*

⚠ ABSOLUTE PROHIBITIONS — NO EXCEPTIONS

NO SMOKING OR VAPING of any substance in or around the vehicle — $500 fee applied automatically.

NO PETS of any kind inside the vehicle — $300 fee applied automatically.

Violations will result in immediate termination of the rental and forfeiture of the security deposit.

3. SECURITY DEPOSIT

3.1 Authorization and Amount

At the time of vehicle pickup or delivery, the Company will place a pre-authorization hold or charge on the Renter's credit or debit card equal to the applicable security deposit. The deposit amount varies by vehicle class and is confirmed at reservation. Typical deposits are up to $500.00.

3.2 Permitted Deductions

The Company reserves the right to deduct from the security deposit any of the following:

• Unpaid rental charges or extensions

• Fuel shortfall charges

• Damage not covered by a damage waiver

• Cleaning fees (light or deep)

• Toll, violation, or processing fees

• Any other fees described in this Agreement

3.3 Refund Timeline

Provided no deductions are necessary, the security deposit will be released within 5–7 business days of the vehicle's return and final inspection. The Renter acknowledges that bank processing times may extend the period before funds are visible in their account.

4. MILEAGE POLICY

4.1 Included Mileage

Each rental includes a mileage allowance of 200 miles per day. Mileage is calculated from odometer readings recorded at vehicle departure and return.

4.2 Mileage Overage

Miles driven in excess of the included allowance will be charged at the per-mile overage rate disclosed in the Fee Summary (Section 2). Overage fees are calculated at the conclusion of the rental and charged to the Renter's card on file. There is no cap on overage charges; Renter is responsible for all additional miles.

4.3 Mileage Tracking

The Company may use GPS technology to verify odometer readings and mileage. Suspected tampering with the odometer or GPS unit will result in immediate termination of the Agreement and assessment of the GPS Tampering Fee in addition to any other applicable charges.

5. DELIVERY AND PICKUP

5.1 Delivery Fee

For vehicle delivery to a location other than our primary lot, the following delivery fees apply: (a) Within 5 miles of primary location — $60.00; (b) BWI Airport — $60.00; (c) Custom locations — starting at $120.00 (distance-based). The applicable fee is confirmed at the time of booking. Delivery fees are non-refundable once the vehicle has departed the Company facility.

5.2 Delivery Minimum

All delivery orders are subject to a minimum delivery fee of $60.00 or the calculated distance rate, whichever is greater. This minimum applies regardless of distance.

5.3 Pickup Requirements

The authorized Renter must be the one to pick up the car at the primary lot or delivery location. An unauthorized driver or representative will be charged the Unauthorized Driver Fee (Section 2).

6. YOUNG DRIVER SURCHARGE

Renters or authorized drivers between the ages of 21 and 24 (inclusive) are subject to a Young Driver Surcharge of $25.00 per rental day. The Company’s minimum rental age is 21 years old, which is a Company policy requirement imposed by our insurance underwriter. Note: while Maryland law (Transportation Article  16103) permits full driver licensing at age 18, this Company’s insurance underwriter requires renters and authorized drivers to be at least 21 years old. Drivers under 21 will not be permitted to rent or operate a Company vehicle. The surcharge applies per day, per qualifying driver, and cannot be waived.

7. LATE RETURN POLICY

The vehicle must be returned by the date and time specified in the reservation confirmation. Late returns impact subsequent reservations and incur the following charges:

• 0–2 hours late: $25.00 per hour (billed in 1-hour increments)

• More than 2 hours late: Full additional rental day rate

• More than 24 hours late: each additional 24-hour period will incur a full day rental charge; prolonged unauthorized retention may result in the vehicle being reported as unreturned or stolen

If you anticipate a late return, you must contact us immediately. We will attempt to accommodate extensions at the standard daily rate subject to availability; however, accommodation is not guaranteed.

8. FUEL POLICY

The vehicle will be delivered or made available with a full fuel tank (or at a documented fuel level). The Renter is required to return the vehicle at the same fuel level.

8.1 Fuel Shortfall

If the vehicle is returned with a lower fuel level than at departure, a Fuel Shortfall Fee will be assessed equal to the cost of the missing fuel (calculated at local retail pump prices) plus a $10.00 service and administrative fee. The Company does not offer pre-purchase fuel options; Renter is expected to refuel prior to return.

9. CLEANING FEES

9.1 Normal Wear

The Company provides vehicles in a professionally cleaned condition. Normal use that results in minor dirt or dust accumulation is expected and no cleaning fee will be assessed for standard wear.

9.2 Light Cleaning Fee: $75 – $150

A Light Cleaning Fee will be charged when the vehicle is returned with conditions including but not limited to excessive interior dirt or mud, food residue, minor spills, sand or debris requiring extended vacuuming, or trash left inside the vehicle.

9.3 Deep Cleaning Fee: $250 – $500

A Deep Cleaning Fee will be charged when the vehicle requires professional detailing due to conditions including but not limited to vomit, bodily fluids, paint, grease, staining of upholstery or carpets, heavy odors (other than smoke), or any contamination requiring specialized cleaning products or equipment.

9.4 Smoking and Vaping — MANDATORY $500 FEE

Smoking, vaping, or use of any tobacco, cannabis, nicotine, or similar product inside or immediately adjacent to the vehicle is strictly prohibited without exception. Evidence of smoking or vaping — including but not limited to odor, ash, residue, burn marks, or e-cigarette materials — will result in a mandatory $500.00 Smoking/Vaping Violation Fee. This fee is applied automatically, is non-negotiable, and is in addition to any other cleaning fees required to restore the vehicle. NO EXCEPTIONS.

🚭 NO SMOKING. NO VAPING. NO EXCEPTIONS.

This includes cigarettes, cigars, pipes, e-cigarettes, vape pens, cannabis, and all similar products.

$500 fee is mandatory and will be charged upon evidence of any violation.

10. PET POLICY

No animals, pets, or live creatures of any kind are permitted inside the rental vehicle at any time. This policy is absolute and applies to all animals regardless of size, breed, species, or whether the animal is crated or contained.

Evidence of a pet inside the vehicle — including but not limited to pet hair, dander, odor, scratches, stains, or other physical evidence — will result in a mandatory $300.00 Pet Violation Fee. This fee is non-negotiable, is in addition to any cleaning fees necessary to restore the vehicle and may be supplemented by additional charges for damage caused by the animal. NO EXCEPTIONS.

🐾 NO PETS. NO ANIMALS. NO EXCEPTIONS.

No pets of any species, size, or kind — crated or uncrated.

$300 fee is mandatory and will be charged upon evidence of any violation.

11. AUTHORIZED DRIVERS

11.1 Permitted Drivers

Only the Renter and any individuals specifically listed as authorized drivers on the rental Agreement are permitted to operate the rental vehicle. Authorized drivers must be listed at the time of reservation, present a valid driver's license, and meet the Company's age and qualification requirements.

11.2 Unauthorized Driver Fee

If any individual not listed on the Agreement operates the vehicle, a $150.00 Unauthorized Driver Fee will be assessed. Furthermore, any damage, liability, or loss that occurs while an unauthorized driver is operating the vehicle will be the sole financial responsibility of the Renter, and no damage waivers, insurance protections, or liability limitations will apply. The Renter accepts full liability for any incident involving an unauthorized driver.

11.3 Driver License Requirements

All authorized drivers must hold a valid, unexpired driver's license issued by a recognized government authority. International drivers must present both a foreign license and an International Driving Permit where required by law. The Company reserves the right to deny any driver who cannot produce acceptable documentation.

12. TOLLS AND TRAFFIC VIOLATIONS

12.1 Renter Responsibility

The Renter is responsible for all tolls, parking citations, traffic violations, camera-based tickets, and other governmental or municipal charges incurred during the rental period, regardless of when such charges are assessed or when they come to the Company's attention.

12.2 Processing Fee

For each toll, citation, or violation notice received by the Company on behalf of the Renter, an administrative processing fee will be charged to cover costs associated with identifying, forwarding, and processing such notices. The fee amount will be disclosed at the time of charge and will be in addition to the actual toll or fine amount and any applicable late fees assessed by the issuing authority. This fee applies even if the Renter pays the underlying toll or fine directly.

12.3 Collection

The Company reserves the right to charge the Renter's card on file for any tolls, fines, and associated processing fees at any time, including after the rental period has concluded, upon receipt of the relevant notice. Renter agrees that charges may be applied up to 180 days after the rental return date.

13. GPS AND VEHICLE TRACKING

13.1 GPS Device

All rental vehicles are equipped with GPS tracking devices for fleet management, security, and loss prevention purposes. These devices record vehicle location, speed, mileage, and usage data throughout the rental period. By renting a vehicle, Renter consents to such monitoring.

13.2 GPS Tampering

Tampering with, disabling, removing, covering, obstructing, or otherwise interfering with any GPS or telematics device is strictly prohibited and constitutes a material breach of this Agreement. A GPS Tampering Fee of $250.00 plus the full replacement cost of the device will be assessed. The Company may also immediately terminate the rental, involve law enforcement, and pursue all available legal remedies. The Renter will be held responsible for any damage, loss, or liability occurring during a period when GPS data was unavailable due to tampering.

13.3 Data Use

GPS data may be shared with law enforcement when required by law, used to resolve disputes regarding mileage or location, and retained for a period of 90 days following the rental.

14. GEOGRAPHIC RESTRICTIONS

14.1 Approved Radius

Unless otherwise specified and approved in writing at the time of reservation, rental vehicles are approved for use within the geographic area disclosed at booking ("Approved Radius"). This area is typically defined as a radius from the Company's primary location or the delivery point, and specific restrictions will be communicated at reservation. International travel is strictly prohibited under all circumstances. Rental vehicles may not be driven outside the United States under any conditions.

14.2 Unauthorized Out-of-Radius Operation

Operating the vehicle outside the Approved Radius without prior written authorization from the Company is a material breach of this Agreement and will result in:

• A $200.00 Unauthorized Out-of-Radius Fee

• A per-mile charge of $1.00 for each mile driven outside the Approved Radius, as determined by GPS data

• Potential voiding of damage waivers and insurance protections for the duration of unauthorized travel

• Possible immediate termination of the rental and recovery of the vehicle at Renter's expense

14.3 Out-of-State / Interstate Travel

Interstate travel may be permitted with advance written consent from the Company. Additional fees, insurance endorsements, or deposit requirements may apply. Renters planning to cross state lines must notify the Company no later than 24 hours before departure.

15. VEHICLE CONDITION AND DAMAGE

The Renter accepts the vehicle in its documented condition at the time of pickup or delivery. A Condition Report will be provided noting any pre-existing damage. The Renter is responsible for all new damage, regardless of fault, occurring during the rental period. Renter agrees to:

• Inspect the vehicle upon receipt and immediately report any undocumented damage

• Operate the vehicle safely and in compliance with all applicable laws

• Report any accident, damage, or mechanical issue to the Company immediately

• Not repair or attempt to repair any damage without prior written authorization

• Cooperate fully with any insurance or damage investigation

Failure to report damage may result in the Renter being held liable for damage that would otherwise have been covered.

16. PROHIBITED USES

The following uses of the rental vehicle are strictly prohibited:

• Transporting passengers or cargo for hire or commercial gain without written authorization

• Participation in any race, speed contest, or off-road driving

• Towing or pushing any vehicle, trailer, or object

• Transportation of hazardous materials or illegal substances

• Operation while under the influence of alcohol, drugs, or any impairing substance

• Operation by any person other than an authorized driver

• Leaving the vehicle unsecured or running unattended

• Intentional damage or abuse of the vehicle

• Removing, altering, or tampering with any vehicle equipment or identification

• Smoking, vaping, or transporting pets (see Sections 9 and 10)

Violation of any prohibited use provision constitutes a material breach and may result in immediate termination of the Agreement, forfeiture of all deposits, and full liability for any resulting damages.

17. INSURANCE AND LIABILITY

This Company maintains motor vehicle liability insurance on its rental fleet as required by Maryland Transportation Article §§ 17’103 and 18’102, filed with the Maryland MVA Financial Responsibility Division. The required security covers the owner (Company), the Renter, and each authorized driver. The Renter acknowledges the following regarding insurance and liability:

• Maryland law (Transportation Article § 18’102) may require the Renter’s personal auto insurance to serve as PRIMARY coverage when the Company elects secondary coverage. Renter should verify their coverage with their insurer before renting

• Credit card rental protections vary and may have exclusions

• Damage waivers offered by the Company do not cover violations of this Agreement, prohibited uses, or intentional damage

• Renters covered by the Maryland Automobile Insurance Fund (MAIF) should note that MAIF coverage may affect the primary/secondary insurance determination under Article 18102(a)(2)(ii); Renter is responsible for confirming their coverage status. IMPORTANT NOTICE (Required by Maryland Transportation Article’s 18102): IF THE COMPANY ELECTS TO CARRY SECONDARY COVERAGE, THE COVERAGE MAINTAINED BY THE RENTER IS PRIMARY COVERAGE, SUBJECT TO CONFIRMATION WITH THE RENTER’S INSURANCE CARRIER THAT SUCH COVERAGE IS VALID AND COLLECTIBLE IN THE AMOUNTS REQUIRED UNDER MARYLAND TRANSPORTATION ARTICLE 17103(b). THIS NOTICE IS PROVIDED IN ACCORDANCE WITH MARYLAND LAW AND IS NOT A WAIVER OF ANY RIGHTS Renter is personally liable for any damages, losses, or liabilities not covered by applicable insurance or waivers

18. PAYMENT AND AUTHORIZATION

By entering into this Agreement, the Renter authorizes the Company to charge the credit or debit card on file for:

• All rental charges disclosed at reservation

• The security deposit and any deductions therefrom

• Any and all fees described in this Agreement that are incurred during or after the rental

• Any charges assessed post-rental, including tolls, violations, and damage claims

The Company will make reasonable efforts to notify the Renter of post-rental charges before processing. However, the Renter agrees that charges may be applied for up to 180 days following the rental return date without further authorization.

19. DISPUTE RESOLUTION

Any disputes arising under this Agreement shall first be addressed through good-faith communication with the Company. If resolution is not reached informally, disputes shall be resolved through binding arbitration in the state in which the Company is headquartered, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney's fees and costs. Nothing in this section prevents either party from seeking injunctive relief.

20. GOVERNING LAW

This Agreement is governed by and construed in accordance with the laws of the State of Maryland, including but not limited to the Maryland Transportation Article (Title 18 — For-Rent Vehicles), the Maryland Consumer Protection Act (Commercial Law Article, Title 13), Maryland Code of Regulations Title 11.18.01, and all applicable Anne Arundel County ordinances. Any legal proceedings shall be brought exclusively in the Circuit Court for Anne Arundel County, Maryland, or the District Court of Maryland sitting in Anne Arundel County. The parties waive any objection to jurisdiction or venue in those courts.

21. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of this Agreement is found to be invalid, illegal, or unenforceable under applicable Maryland law, including the Maryland Consumer Protection Act (Commercial Law Article, Title 13), the remaining provisions shall continue in full force and effect. Any provision that conflicts with Maryland law is void to the extent of that conflict, and the remaining terms shall be fully enforced permitted by law. This Agreement, together with the reservation confirmation and any addenda signed at pickup, constitutes the entire agreement between the parties with respect to the rental of the vehicle and supersedes all prior negotiations, representations, or agreements. Nothing in this Agreement shall be construed to waive the Renter’s statutory rights under Maryland law.

22. AMENDMENTS

The Company reserves the right to update or amend these Terms and Conditions at any time, provided that any amendments comply with applicable Maryland state law and Anne Arundel County ordinances. The version in effect at the time of each rental reservation shall govern that rental. Updated terms will be posted at [Company Website URL] and provided upon request. Amendments that reduce consumer protections afforded by Maryland law shall not be effective against Renters whose reservations pre-date such amendments.

23. MARYLAND & ANNE ARUNDEL COUNTY COMPLIANCE

This section summarizes the specific Maryland state and Anne Arundel County legal requirements that govern this Agreement. All provisions of this Agreement are intended to comply with the laws and regulations cited below.

23.1 State Licensing, Registration & Insurance Filing

The Company operates in compliance with the following Maryland requirements:

• Motor vehicle liability insurance or Maryland self-insurance certification filed with the MVA Financial Responsibility Division as required by COMAR 11.18.01.03 and Maryland Transportation Article §§ 17–103 and 18–102

• Maryland Trader’s License and any applicable Anne Arundel County business licenses obtained through the Circuit Court for Anne Arundel County (8 Church Circle, Annapolis, MD 21401; 410-222-1434)

• Effective July 1, 2025, all rental vehicles are subject to a 3.5% excise tax on fair market value upon acquisition for the rental fleet (Maryland Transportation Article § 13–809(c)(1)(ii))

23.2 Maryland Sales & Use Tax on Rentals

Pursuant to Maryland Tax-General Article § 11–104, short-term car and recreational vehicle rentals in Maryland are taxed at a rate of 11.5% (higher than the standard 6% Maryland sales and use tax rate). This tax is applied to the base rental charge and all mandatory fees. The tax will be separately itemized on every rental invoice. The Renter is responsible for payment of all applicable taxes. The Company is responsible for collecting and remitting this tax to the Comptroller of Maryland.

23.3 Maryland Consumer Protection Act

This Agreement is designed to comply with the Maryland Consumer Protection Act (Commercial Law Article, Title 13). The Act prohibits unfair, abusive, or deceptive trade practices in connection with any rental agreement. Among other protections, the Act requires that all material terms and fees be clearly disclosed and prohibits clauses that waive the Renter’s legal rights. Renters who believe the Company has violated the Maryland Consumer Protection Act may file a complaint with:

• Maryland Attorney General’s Consumer Protection Division: 200 St. Paul Place, Baltimore, MD 21202 | (410) 528-8662 | www.marylandattorneygeneral.gov

• Maryland Insurance Administration (for insurance-related complaints): 200 St. Paul Place, Suite 2700, Baltimore, MD 21202 | (410) 468-2000 | www.insurance.maryland.gov

• Maryland MVA (for vehicle rental regulatory complaints): MVA Financial Responsibility Division, 6601 Ritchie Highway, Glen Burnie, MD 21062 | (410) 768-7000 | www.mva.maryland.gov

23.4 Fee Disclosure — Maryland Transportation Article § 18-108

Maryland Transportation Article § 18–108 permits rental vehicle companies to charge separately stated fees to recover titling and registration costs, concession fees, and consolidated facility fees, provided such fees are prominently disclosed. All such charges, if applicable, are separately itemized on the rental invoice. The Company does not charge undisclosed mandatory fees. Any fee not listed in Section 2 (Fee Disclosure Summary) of this Agreement will not be charged without prior written notice to the Renter.

23.5 Driver License Inspection — Maryland Transportation Article § 18-103

As mandated by Maryland Transportation Article § 18–103, the Company or its authorized agent is required to physically inspect the driver’s license of each person who will operate a rental vehicle before releasing the vehicle. The Company may not rent a vehicle to any person who: (a) does not hold a valid Maryland driver’s license or a valid out-of-state/international equivalent; (b) is not of at least the minimum age required by Maryland law to operate the class of vehicle being rented; or (c) is not specifically authorized to drive under Maryland Transportation Article Title 16. The Renter must present the original license in person — photocopies or digital images will not be accepted in satisfaction of this requirement.

23.6 Impairment Prohibition — Maryland Transportation Article § 18-105

Maryland Transportation Article § 18–105 prohibits rental companies from renting a vehicle to any person who is visibly under the influence of or impaired by alcohol, drugs, or controlled dangerous substances. The Company will refuse to release any vehicle if Company staff reasonably suspects a prospective renter or driver is impaired. Refusal to rent on this basis does not entitle the Renter to a refund of any non-refundable reservation fee.

23.7 Maximum Rental Duration

Pursuant to Maryland Transportation Article § 11–148.1, rental vehicles may not be rented to the same person for a period exceeding 180 consecutive days. Rentals exceeding 180 days are not permitted under this Agreement. Extended-term rentals of more than 30 days may require separate written agreements and additional insurance verification.

23.8 Mandatory Insurance Notice — Maryland Transportation Article § 18-102(a)(3)

IMPORTANT — REQUIRED NOTICE UNDER MARYLAND TRANSPORTATION ARTICLE § 18-102(a)(3): IF THIS RENTAL VEHICLE IS REGISTERED UNDER AN ARRANGEMENT WHEREBY THE COMPANY MAINTAINS SECONDARY COVERAGE, THE COVERAGE MAINTAINED BY YOU AS RENTER IS THE PRIMARY COVERAGE. THIS MEANS YOUR OWN AUTO INSURANCE OR OTHER QUALIFYING COVERAGE PAYS FIRST IN THE EVENT OF A CLAIM. THIS NOTICE IS REQUIRED BY MARYLAND LAW AND IS PROVIDED ON THE FACE OF THIS AGREEMENT IN AT LEAST 10-POINT BOLD TYPE AS MANDATED.

23.9 Anne Arundel County Requirements

The Company operates in Anne Arundel County, Maryland, and maintains compliance with all applicable county requirements, including:

• Anne Arundel County Business License issued by the Clerk of the Circuit Court for Anne Arundel County, 8 Church Circle, Annapolis, MD 21401 (410-222-1434)

• Anne Arundel County Department of Inspections and Permits compliance for any facility used in connection with vehicle storage, maintenance, or customer service (2664 Riva Rd., Annapolis, MD 21401)

• Compliance with Anne Arundel County zoning regulations for commercial motor vehicle operations

• Note: Anne Arundel County does not currently impose a separate vehicle rental county tax or surcharge beyond the statewide Maryland 11.5% sales and use tax rate. Should the County enact additional local requirements, the Company will update this Agreement and provide notice to Renters at reservation

23.10 Applicable Legal Authorities

This Agreement is designed to comply with the following laws and regulations, among others:

• Maryland Transportation Article, Title 18 (For-Rent Vehicles) — §§ 18-102 (insurance/security), 18-103 (license inspection), 18-105 (impairment), 18-106 (third-party liability), 18-108 (fee disclosure)

• Maryland Transportation Article, Title 17 (Financial Responsibility) — minimum liability coverage requirements

• Maryland Transportation Article, Title 16 — driver licensing and minimum age requirements

• Maryland Transportation Article § 11-148.1 — definition of “rental vehicle” and fleet requirements

• COMAR 11.18.01.03 — MVA requirements for renting/leasing vehicles; insurance filing

• COMAR 31.03.11.06 — Maryland Insurance Administration disclosure requirements for rental vehicle insurance products

• Maryland Commercial Law Article, Title 13 (Maryland Consumer Protection Act) — unfair and deceptive trade practices prohibition

• Maryland Tax-General Article § 11-104 — 11.5% sales and use tax on short-term car rentals

• Maryland Transportation Article § 13-809(c)(1)(ii) — 3.5% excise tax on rental vehicles (effective July 1, 2025)

• Anne Arundel County Code — applicable business licensing, zoning, and permitting requirements for Anne Arundel County commercial operations

RENTER ACKNOWLEDGMENT AND SIGNATURE

By signing below, I acknowledge that:

• I have read this Agreement in its entirety and understand all terms and conditions

• I agree to be bound by all provisions of this Agreement

• I understand and accept all disclosed fees and potential charges

• I acknowledge the absolute prohibition on smoking, vaping, and pets — with no exceptions

• I authorize the Company to charge my card on file for any fees incurred under this Agreement

Renter Signature

Date

Printed Name

Company Representative

Questions? Contact us at: [Phone] | [Email] | [Website]

[Company Address] | [City, State, ZIP]

Set by Zenith Rides.

ZenithRides Privacy Policy

Zenith Rides LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our services, website, applications, vehicles, or booking platforms.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name

• Date of birth

• Driver's license information

• Government-issued identification

• Mailing and billing address

• Email address

• Phone number

• Payment information

• Insurance information

B. Reservation Information

• Booking dates and times

• Pickup and return locations

• Vehicle preferences

• Reservation history

• Trip modifications and cancellations

C. Vehicle & Trip Data

Where permitted by law, vehicles may collect or transmit:

• GPS location data

• Mileage

• Fuel levels

• Vehicle diagnostics

• Driving behavior data

• Toll usage

• Speed alerts

• Battery status

• Accident or impact alerts

D. Communications

We may retain communications between guests and Zenith Rides, including:

• Text messages

• Emails

• Phone call records

• Platform messages

• Customer support inquiries

2. How We Use Information

We use collected information to:

• Verify identity and eligibility to rent vehicles;

• Process reservations and payments;

• Facilitate vehicle pickup and return;

• Monitor vehicle safety and security;

• Investigate accidents, damages, or policy violations;

• Provide customer support;

• Improve services and operations;

• Comply with legal obligations;

• Prevent fraud and unauthorized activity.

3. GPS Tracking & Telematics Disclosure

Vehicles operated by Zenith Rides may be equipped with GPS tracking devices, telematics systems, or safety monitoring technology.

These systems may collect real-time or historical data relating to:

• Vehicle location;

• Speed;

• Mileage;

• Vehicle health;

• Driving events.

Such systems are used for:

• Theft prevention;

• Vehicle recovery;

• Safety monitoring;

• Maintenance scheduling;

• Compliance with reservation terms.

By renting or operating a Zenith Rides vehicle, you consent to the collection and use of such data to the extent permitted by applicable law.

4. Information Sharing

We do not sell personal information.

We may share information with:

• Payment processors;

• Insurance providers;

• Roadside assistance providers;

• Vehicle telematics vendors;

• Government agencies or law enforcement when legally required;

• Legal advisors, auditors, or service providers assisting our operations.

Information may also be disclosed to investigate fraud, enforce agreements, or protect the safety and rights of Zenith Rides, guests, or third parties.

5. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services;

• Resolve disputes;

• Enforce agreements;

• Comply with legal, tax, and regulatory obligations.

Information may be retained beyond a reservation period where required by law or legitimate business interests.

6. Security Measures

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, or destruction.

However, no system or transmission method over the Internet can be guaranteed to be 100% secure.

7. Cookies & Website Analytics

If you use our website, we may utilize cookies and analytics technologies to:

• Improve website performance;

• Remember user preferences;

• Analyze traffic and usage trends;

• Enhance customer experience.

Users may adjust browser settings to refuse cookies, though some features may not function properly.

8. Third-Party Platforms

Reservations made through third-party platforms, including but not limited to Turo, may also be subject to those platforms' privacy policies and terms of service.

Zenith Rides is not responsible for the privacy practices of third-party services.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information;

• Correct inaccurate information;

• Request deletion of certain information;

• Object to certain uses of personal data;

• Withdraw consent where applicable.

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are intended only for individuals who are at least 18 years old and legally eligible to operate a motor vehicle. We do not knowingly collect personal information from minors.

11. Compliance with Applicable Laws

Zenith Rides complies with applicable federal and state privacy laws, including laws of the State of Maryland, where applicable.

Nothing in this Privacy Policy shall limit rights or obligations required under applicable law.

12. Changes to This Privacy Policy

Zenith Rides reserves the right to modify this Privacy Policy at any time.

Updated versions become effective immediately upon posting unless otherwise stated. Continued use of our services constitutes acceptance of any revised policy.

13. Contact Information

Zenith Rides LLC

Glen Burnie, Maryland 21061, United States

Business Hours:

Monday–Sunday: 8:00 AM – 8:00 PM (Eastern Time)

Questions or requests regarding this Privacy Policy may be directed to Zenith Rides using the contact information above.

By using our services, booking a vehicle, or interacting with Zenith Rides, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Zenith Rides LLC

Your Journey, Our Priority.

Set by Zenith Rides.

Trip cancellation policy

1. Reservation Confirmation

A reservation is considered confirmed only when:

• All required payments have been successfully processed;

• The guest has completed all required verification steps;

• The reservation has been accepted and confirmed by Zenith Rides.

Zenith Rides reserves the right to decline, modify, or cancel any reservation that does not meet eligibility, verification, safety, or operational requirements.

2. Guest Cancellation Policy

A. Cancellation More Than 72 Hours Before Trip Start

Reservations canceled more than 72 hours before the scheduled trip start time may receive a refund of amounts paid, less any applicable processing, delivery, administrative, or non-refundable fees.

B. Cancellation Within 24–72 Hours of Trip Start

Reservations canceled within 24–72 hours of the scheduled trip start time may be subject to a cancellation fee of up to:

• One day's trip cost; or

• Twenty-five percent (25%) of the total reservation amount,

whichever is greater.

C. Cancellation Less Than 24 Hours Before Trip Start

Reservations canceled less than 24 hours before the scheduled trip start time are considered late cancellations and may be non-refundable, subject to applicable law and platform rules.

Any delivery fees, airport fees, parking fees, or administrative fees remain non-refundable.

3. No-Show & Pickup Policy

Guests are required to pick up the vehicle at the scheduled trip start time.

A grace period of two (2) hours from the scheduled start time is provided unless otherwise approved in writing.

Failure to take possession of the vehicle within two (2) hours of the scheduled start time, without prior written approval from Zenith Rides, shall constitute a No-Show.

A reservation will be deemed a No-Show if:

• The guest fails to arrive within two (2) hours of the scheduled pickup time;

• The guest fails to respond to pickup communications;

• The guest is unable to complete identity verification;

• The guest cannot legally operate the vehicle.

Upon a No-Show determination:

• The reservation may be canceled immediately;

• The vehicle may be released for other reservations without further notice;

• No refunds or credits shall be issued for unused reservation time;

• All applicable trip charges, delivery fees, airport fees, parking fees, and administrative fees shall remain non-refundable.

Time is of the essence. By booking a reservation, the guest acknowledges that failure to pick up the vehicle within the two-hour grace period may result in forfeiture of the reservation and associated payments.

4. Early Returns

Guests who voluntarily return a vehicle before the scheduled trip end time are not entitled to refunds, credits, or adjustments for unused trip time unless otherwise approved in writing by Zenith Rides.

5. Trip Modifications

Requests to extend, shorten, or otherwise modify a reservation are subject to vehicle availability and approval by Zenith Rides.

Approved modifications may result in pricing adjustments.

Zenith Rides does not guarantee approval of trip modifications.

6. Host Cancellation

In rare circumstances, Zenith Rides may cancel a reservation due to:

• Vehicle safety concerns;

• Mechanical issues;

• Force majeure events;

• Regulatory requirements;

• Circumstances beyond our reasonable control.

If Zenith Rides cancels a reservation before trip commencement, guests may receive a refund in accordance with applicable law or platform policy.

Zenith Rides shall not be liable for indirect or consequential damages, including but not limited to:

• Missed flights;

• Hotel expenses;

• Rideshare costs;

• Lost wages;

• Missed events or appointments.

7. Delivery, Airport & Parking Fees

Any delivery, airport access, parking, toll, or convenience fees incurred in preparation for or during a reservation are non-refundable once the reservation begins or the vehicle has been dispatched.

8. Cleaning, Smoking & Damage Fees

Cancellation fees are separate from any charges associated with:

• Excessive cleaning;

• Smoking or vaping in the vehicle;

• Pet-related damage;

• Unauthorized drivers;

• Vehicle damage;

• Missing items, accessories, or keys.

Additional charges may be assessed after the trip in accordance with applicable policies and law.

9. Chargebacks & Payment Disputes

By making a reservation, guests agree not to initiate a chargeback for valid charges authorized under this policy.

Zenith Rides reserves the right to submit reservation records, communications, photographs, GPS data, invoices, and other supporting documentation to financial institutions to contest disputed transactions.

10. Force Majeure

Neither party shall be liable for delays, cancellations, or inability to perform caused by events beyond reasonable control, including but not limited to:

• Severe weather;

• Natural disasters;

• Government actions;

• Civil unrest;

• Utility outages;

• Mechanical failures affecting vehicle safety.

In such cases, Zenith Rides may offer rescheduling, credits, or refunds at its sole discretion.

11. Right to Refuse Service

Zenith Rides reserves the right to refuse or terminate service at any time if a guest:

• Violates applicable laws;

• Provides false or misleading information;

• Engages in abusive, threatening, or unsafe conduct;

• Violates reservation terms or platform policies.

12. Governing Law

This policy shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles.

13. Acceptance of Terms

By booking, paying for, accessing, or taking possession of a vehicle, the guest acknowledges that they have read, understood, and agreed to this Cancellation & Reservation Policy in its entirety.

Zenith Rides LLC

Your Journey, Our Priority.