West Texas Auto Rentals

Set by West Texas Auto Rentals.

Terms and Conditions

West Texas Auto Rentals LLC – Vehicle Rental Terms & Conditions

By reserving and/or taking possession of a vehicle from West Texas Auto Rentals LLC (“Company”), the Guest (defined as the primary renter and any authorized additional drivers) fully accepts and agrees to all terms below. These terms form a binding legal agreement.

Minimum Age Requirement

Guest must be at least 23 years of age to rent or operate any vehicle. Certain vehicle classes require the driver to be at least 25 years of age. A Young Driver Surcharge will apply to all drivers under the age of 25.

Fuel Policy

Vehicles are delivered with a specific fuel level (indicated at pickup). The vehicle must be returned with the same fuel level. If the fuel tank is not at the same level upon return, Guest expressly agrees — by taking possession of the vehicle — to pay the cost of refueling plus a $50 convenience fee. Failure to return the vehicle with the required fuel level will result in automatic billing at the prevailing market rate per gallon/liter.

Full Liability for Damage

By renting and taking possession of this vehicle, Guest acknowledges and agrees that they are 100% financially responsible and fully liable for any and all damage to the vehicle or its components, regardless of fault or cause, and regardless of whether Guest elects to pay for repairs personally or through their own insurance carrier. Guest’s personal auto insurance (if any) is considered primary coverage; however, Guest remains personally responsible for all deductibles, uncovered losses, loss-of-use charges, administrative fees, and any damage not reimbursed by insurance.

Insurance Requirement

Guest must possess and provide proof of valid, transferable personal automobile insurance that explicitly extends full coverage (liability, collision, and comprehensive) to non-owned/rental vehicles. Company does not provide insurance of any kind.

Authorized Drivers Only

Only individuals explicitly listed and approved on the rental agreement may operate the vehicle. Any unapproved operation immediately voids all protections and makes Guest fully liable for all resulting damages and fees.

Prohibited Uses (any violation may result in immediate termination of rental, full liability, and additional penalties up to $500 per incident)

Operating the vehicle by anyone under 21 or without a valid driver’s license

Use for commercial purposes, rideshare, delivery services, towing, racing, driver training, or any illegal activity

Driving while impaired by alcohol, drugs, medication, or fatigue

Off-road use or travel on unpaved/unmaintained roads

Transporting hazardous materials or exceeding rated passenger/cargo capacity

Reckless driving, speeding violations, or parking in restricted/no-parking zones

Geographic Restrictions

Vehicle may not leave the state of Texas without prior written authorization from Company. Unauthorized out-of-state use will result in immediate trip termination and recovery fees.

No Smoking / No Narcotics

All vehicles are strictly non-smoking and narcotic-free. Violation will result in a minimum $200 detailing fee plus any additional repair costs.

Animals

Pets are prohibited unless pre-approved in writing. Unauthorized animals will incur a $150 administrative fee plus full cleaning/detailing costs and possible trip termination.

Cleaning Standards & Fees

Company provides complimentary basic cleaning. Guest is responsible for returning the vehicle in the same clean condition as received (normal wear expected). Excessive dirt, stains, odors, spills, pet hair, or smoke residue will incur the following fees:

Moderate Cleaning: $50

Heavy Cleaning: $100

Severe Cleaning / Full Detailing: $150

Pet Hair Removal: $150

Multiple/Combined Issues: $250

Interior Care

Guest shall not apply any chemicals, cleaners, dyes, or adhesives to the interior. Damage to tinted windows, upholstery, or finishes caused by improper products will be charged at full replacement/repair cost.

Hybrid / Electric Vehicles

Must be returned with battery charge between 90–100%. Guest must maintain charge above 30% during rental. Failure to comply will result in refueling/recharging fees plus a $50 administrative charge.

GPS Tracking & Privacy

All vehicles are equipped with GPS tracking. Guest has no expectation of privacy regarding vehicle location or usage data. Tampering with or disabling GPS devices will result in immediate rental termination and a $250 penalty.

Additional Charges

Guest is responsible for all tolls, parking tickets, moving violations, impound/recovery fees, lost keys/fobs, airport surcharges, taxes, and any other incidental costs incurred during the rental period.

Late Return / No-Show / Cancellation

Cancellations: Minimum one (1) day rental charge applies to all cancellations, regardless of timing.

No-show: Full reservation amount charged.

Late return without prior approval: $75 per hour plus loss-of-use charges.

Payment & Authorization

Guest authorizes Company to charge the provided payment method for all fees, damages, cleaning charges, penalties, and any other amounts due under this agreement, including charges discovered after return.

Termination & Penalties

Company reserves the right to terminate the rental and recover the vehicle at Guest’s expense for any violation of these terms. Administrative penalties of up to $250 per violation may be assessed in addition to actual damages and costs.

By taking possession of the vehicle, Guest confirms they have read, understood, and unconditionally agree to all terms above.

Late Fees

all Late fees will be deducted from your deposit. minimum half day.

Set by West Texas Auto Rentals.

Privacy Policy

Information Collection:

• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

Use of Information:

• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

• We may share your information with third parties for billing, processing, and legitimate business purposes.

• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

Security:

• We implement security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention:

• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by West Texas Auto Rentals.

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Cancellation fee is minium 1 day fee

*if within 1 week of booking you will be charged max 50 percent of total booking total cost.

*If a client requests a booking modification and West Texas Auto Rentals accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact West Texas Auto Rentals through email or phone support to report the issue;

Cancellations outside the free period ,(you have 24 hours to cancel from the moment you make a payment with West texas auto Rentals to cancel at 0 cost}.

*If a client wants to cancel a booking after check in, we encourage them to notify West Texas Auto Rentals via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. West Texas Auto Rentals will cancel client no-show booking, and we’ll issue the client a partial refund.

*For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event West Texas Auto Rentals LLC makes a good faith attempt to reschedule the booking, but both client and West Texas Auto Rentals are unable to agree on a satisfactory booking modification and the booking must be canceled, West Texas Auto Rentals will consider this earnings as though it were a client no-show.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and West Texas Auto Rentals has accepted through the Email, as defined in West Texas Auto Rentals’ terms and conditions

Booking canceled by West Texas Auto Rentals

*In some cases, West Texas Auto Rentals trust and safety team will cancel a client’s booking. If that were to happen, our support team will contact the client, and issue the client a full refund. In these instances, West Texas Auto Rental is available to help client rebook 24/7