Sands Of Time LLC

Set by Sands Of Time LLC.

Terms and Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from Sands Of Time, ensuring transparency and clarity in all interactions and transactions.

• Minimum Rental Age: GUEST must be at least 21 years old to book and utilize a vehicle. Depending on the class of the vehicle, GUEST may be required to be 25 years old. Young Renter Fee would be charged on drivers under age of 21.

• Guest Responsibilities: GUEST refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid phone number and treat the vehicle and any extras well, ensuring timely return in the same condition. Only approved drivers may drive the vehicle.

• Scope of Use: GUEST may access the rental vehicle only during the trip period and must return it on time to the specified location. GUEST must present a valid driver's license and exercise reasonable care. Sands Of Time may terminate the trip for misuse and require the vehicle’s return. Seat belts and child safety laws must be adhered to, and the vehicle must not be taken out of the state without written authorization.

• Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

• Prohibited Use (FSD Software): The vehicle is equipped with self driving software and its prohibited to engage this feature as a rental guest unless authorized by a paid use agreement. Otherwise, the software is for personal use only (owners) and not permitted for use a guest. If the vehicle displays any evidence of improper use (strikes) when the vehicle is returned, the guest will incur a charge of $200 per strike.

• Prohibited Use/Operations: The vehicle must not be used for: 1. Any purpose without company consent. 2. By anyone under 21 or without a valid license. 3. For hire, towing, racing, illegal activities, or while impaired. 4. Off-roading or driving on unpaved roads.5. Carrying hazardous materials or exceeding capacity. 6. Reckless driving, speeding, or parking in restricted areas.

• Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. Violations will incur a $250 cleaning fee plus additional costs for any damages.

• Animals: Animals are prohibited in Sands Of Time vehicles unless authorized. Violations will result in a $150 administrative fee plus cleaning fees and potential trip cancellation.

• Occupants: GUEST must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger.

• Charging level: Vehicles must be returned with the same charging level as at the start of the trip. Failure to do so will result in charges for a recharge cost of $25. Please refrain from adjusting the charging level beyond 80% as this causes battery degradation to our vehicle over time. Adjusting the charging level above 80% will result in a $100 fee for the first violation and a $50 for each subsequent violation.

• Cleaning Fee Levels: Sands Of Time provides basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond the basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return: Moderate Cleaning ($50) - Includes mud, glitter, sand, moderate bug debris, minor odors, and small spills. Heavy Cleaning ($100) - For moderate stains, heavy odors (e.g., smoke), and extensive bug debris. Severe Cleaning ($150) - Involves steam cleaning or full detailing due to significant damage. Pet Hair Removal ($150) - Specifically for extensive pet hair. Multiple Issues Cleaning ($250) - Applies when multiple cleaning levels are required.

• Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST is liable for any damage to the vehicle's tinted windows and will be charged for repairs at market value.

• Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries.

• Legal Notice: By booking, GUEST agrees to Sands Of Time terms and conditions and authorizes charges for damages, fees, and violations.

• Electric Vehicles: Guests must return electric vehicles fully charged (80%). Guests should maintain the charge above 10% throughout the reservation. If the vehicle is negligently allowed to reach a critical level relating to state of charge (ex: 0% state of charge), the guest will be responsible for damage to the 12V battery (Model 3 and Model Y) or the 48V battery (Cybertruck).

• Use of GPS Tracking Devices: Guests have no expectation of privacy regarding vehicle location. Disabling GPS may result in trip cancellation and fees.

• Additional Charges: Guests are responsible for all charges including airport fees, vehicle recovery, and missing keys/fobs.

• Taxes, Surcharges & Fees: Guests pay applicable taxes, surcharges, and additional fees specified in the rental agreement.

Rental Extensions, Advance Notice & Scheduling Disruption Fee: GUEST must submit any request to extend the rental period at least twenty-four (24) hours before the scheduled rental return date and time. All extension requests are

subject to vehicle availability and must receive written approval from Sands Of Time LLC. Submission of an extension request does not constitute approval. Extension requests submitted less than twenty-four (24) hours before the

scheduled return time may result in a $250 Late Extension and Scheduling Disruption Fee if the request causes or contributes to a scheduling conflict, interferes with an existing reservation, or disrupts business operations. Sands Of Time LLC

reserves the right to deny any extension request, particularly when the vehicle is committed to another reservation. GUEST remains obligated to return the vehicle at the originally agreed-upon date and time unless an extension has been

expressly approved in writing. Failure to return the vehicle as scheduled may result in additional late-return charges, recovery expenses, and other applicable fees as provided in the Rental Agreement. The $250 scheduling disruption fee is

intended to compensate Sands Of Time LLC for reasonably anticipated administrative and operational losses associated with a qualifying disruption, rather than serve as a punitive charge.

Cancellation, Late Pick-Up or Return Fees, No Show: CANCELLATION POLICY

All cancellation requests must be submitted in writing through the rental platform, by email, or by another approved method of communication. Cancellation deadlines are calculated based on the scheduled vehicle pickup or delivery time.

Cancellations More Than Seven (7) Days Before the Reservation:

Cancellations made more than seven (7) calendar days before the scheduled pickup or delivery time are eligible for a full refund of all rental charges paid, less any nonrefundable processing, administrative, or third-party transaction fees.

Cancellations Three (3) to Seven (7) Days Before the Reservation:

Cancellations made between three (3) and seven (7) calendar days before the scheduled pickup or delivery time are eligible for a refund of seventy-five percent (75%) of the rental charges paid. The remaining twenty-five percent (25%) will be retained as a cancellation fee.

Cancellations More Than Twenty-Four (24) Hours but Less Than Three (3) Days Before the Reservation:

Cancellations made more than twenty-four (24) hours but less than three (3) calendar days before the scheduled pickup or delivery time are eligible for a refund of fifty percent (50%) of the rental charges paid. The remaining fifty percent (50%) will be retained as a cancellation fee.

Cancellations Within Twenty-Four (24) Hours:

Cancellations made within twenty-four (24) hours of the scheduled pickup or delivery time are nonrefundable. The Renter will be responsible for one hundred percent (100%) of the rental charges.

Same-Day Cancellations and No-Shows:

Same-day cancellations, failure to appear at the scheduled pickup or delivery time, failure to provide required documentation, failure to satisfy age or eligibility requirements, or failure to complete the rental process will be treated as a no-show and will not be eligible for a refund.

Early Returns:

Voluntary early return of the vehicle does not constitute a cancellation and will not entitle the Renter to a refund or credit for unused rental days unless otherwise approved in writing by Sands Of Time LLC.

Owner-Initiated Cancellations:

If Sands Of Time LLC cancels a reservation because the reserved vehicle becomes unavailable due to mechanical issues, safety concerns, damage caused by a previous renter, or other circumstances beyond its reasonable control, the Renter will receive a full refund of amounts paid for the affected reservation. Sands Of Time LLC will not be responsible for incidental expenses, replacement transportation costs, lost wages, lodging expenses, or other consequential damages resulting from the cancellation.

Refunds, when applicable, will be issued to the original payment method. Processing times may vary depending on the financial institution or payment provider.

Set by Sands Of Time LLC.

Privacy Policy

Information Collection:

• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, charge levels, and other diagnostic data.

Use of Information:

• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

• We may share your information with third parties for billing, processing, and legitimate business purposes.

• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

Security:

• We implement security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention:

• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by Sands Of Time LLC.

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

*If a client requests a booking modification and Sands Of Time accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify Sands Of Time via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. Sands Of Time will cancel a client no-show booking, and we’ll issue the client a partial refund.

*For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event Sands Of Time makes a good faith attempt to reschedule the booking, but both client and Sands Of Time are unable to agree on a satisfactory booking modification and the booking must be canceled, Sands Of Time will consider this earnings as though it were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and Sands Of Time has accepted through the Email, as defined in Sands Of Time terms and conditions

Booking canceled by Sands Of Time

*In some cases, Sands Of Time trust and safety team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, Sands Of Time is available to help client rebook 24/7