Orlando Fleet Rentals

Set by Orlando Fleet Rentals.

Terms & Conditions

Orlando Fleet Rentals

Effective Date: 4/24/2026

These Terms & Conditions (“Agreement”) govern all rentals provided by Orlando Fleet Rentals (“Company,” “we,” “us,” or “our”) to the renter (“Guest,” “Client,” “you,” or “your”).

By reserving, accepting, or operating any vehicle, you agree that this Agreement is a legally binding contract enforceable under Florida law.

1. Eligibility & Driver Requirements

All drivers must:

• Be at least 25 years of age

• Hold a valid, unexpired driver’s license

• Provide proof of active auto insurance meeting Company requirements

• Pass identity and eligibility verification

The Company may deny or revoke rental access at any time based on risk, fraud indicators, or policy violations.

2. Gig Economy & Commercial Use Authorization

This Agreement permits commercial driving use ONLY if explicitly approved in writing by Orlando Fleet Rentals.

Approved uses may include:

• Rideshare driving (e.g., Uber, Lyft)

• Delivery platforms (e.g., DoorDash, Uber Eats, Amazon Flex)

• Other gig-economy platforms approved in writing

Unauthorized commercial use is strictly prohibited.

You agree that:

• You are operating the vehicle at your own risk as an independent contractor

• The Company is not your employer, partner, or business associate

• You are solely responsible for compliance with all platform requirements and regulations

3. Authorized Drivers

Only:

• The primary renter, and

• Any additional drivers pre-approved in writing

may operate the vehicle.

Unauthorized drivers constitute a material breach of this Agreement and may result in:

• Immediate termination

• Repossession of the vehicle

• Full financial liability for damages, loss, or insurance denial

4. Permitted Use

The vehicle may only be used:

• Within the United States (unless authorized otherwise in writing)

• For lawful personal or approved gig-work purposes

The vehicle may not be removed from Florida without written authorization.

5. Prohibited Use (Strict Enforcement Clause)

The vehicle may NOT be used for:

• Illegal activity or transport of illegal goods

• Driving under the influence of alcohol, drugs, or impairment

• Racing, reckless driving, or speed testing

• Off-road or unpaved driving

• Towing or pushing vehicles

• Transporting hazardous materials

• Exceeding passenger or load capacity

• Use by unauthorized drivers

• Any activity violating insurance policy terms

• Any use that results in insurance denial or claim rejection

Material Breach Notice:

Any prohibited use voids all rental protections and may result in full financial responsibility for damages, loss of use, recovery, and legal fees.

6. Guest Responsibilities (Gig-Worker Standard)

You are solely responsible for:

• All driving activity during the rental period

• All gig-platform activity conducted using the vehicle

• Maintaining safe driving conditions despite time pressure or delivery demands

• Preventing misuse, neglect, or excessive wear

You acknowledge that gig-work use may involve high mileage and agree to operate the vehicle responsibly at all times.

7. Vehicle Condition & Return Standards

You must return the vehicle:

• On time

• In the same condition received (normal wear excluded)

• With equal fuel or required charge level

You are responsible for:

• Excessive wear from gig use

• Interior or exterior damage

• Tire, rim, windshield, or undercarriage damage

8. Mileage, Wear & Commercial Usage Acknowledgment

You acknowledge and agree that:

• This vehicle may be used for high-mileage commercial driving

• Excess mileage and accelerated wear are foreseeable and your responsibility

• You remain liable for damage regardless of mileage accumulation

The Company reserves the right to impose additional fees for:

• Excessive wear beyond normal commercial use

• Mechanical strain caused by misuse or neglect

9. Insurance & Financial Responsibility (Critical Clause)

You must maintain valid insurance that:

• Covers rental vehicles

• Includes liability, collision, and comprehensive coverage where required

• Remains active throughout the rental period

You agree that:

• Your insurance is primary coverage

• Orlando Fleet Rentals’ coverage (if any) is secondary or contingent only

• You are responsible for all deductibles, exclusions, or denied claims

If insurance denies coverage for any reason, you remain fully financially responsible for:

• Vehicle repair or replacement

• Loss of use (daily rental rate)

• Diminished value

• Recovery, towing, or repossession costs

• Legal and collection costs

10. Accident, Damage & Insurance Claims Cooperation

In the event of any accident, damage, theft, or incident, you must:

• Notify Orlando Fleet Rentals immediately

• Provide a written incident report within 24 hours

• Cooperate fully with insurance providers and investigations

Failure to comply may result in:

• Full liability for damages

• Denial of insurance coverage

• Immediate termination of rental agreement

11. GPS Tracking & Telematics (Enforceability Clause)

All vehicles are equipped with GPS and telematics systems.

You expressly acknowledge:

• Continuous location tracking is active during the rental period

• Data may be used for billing, safety, recovery, and enforcement

• You have no reasonable expectation of privacy regarding vehicle location or usage data

You agree that telematics data is admissible as evidence in:

• Insurance claims

• Legal disputes

• Chargeback disputes

• Contract enforcement actions

Tampering or disabling tracking systems is strictly prohibited and constitutes theft and breach of contract.

12. Additional Charges & Authorization

You authorize Orlando Fleet Rentals to charge your payment method on file for:

• Toll charges and violations

• Electric car charging fees

• Parking tickets and citations

• Impound or towing fees

• Key or accessory replacement

• Cleaning and reconditioning fees

• Damage assessments

• Loss of use (daily rental rate during downtime)

• Administrative and recovery costs

All charges are considered contractually authorized upon booking.

13. Cleaning, Wear & Gig Use Condition Clause

You acknowledge that gig-work use may result in increased interior wear.

You remain responsible for:

• Excess dirt, sand, stains, or spills

• Odors (food, smoke, bodily fluids, etc.)

• Pet contamination (if unauthorized)

• Biohazard-level cleaning conditions

Fees will be assessed based on condition severity.

14. Vehicle Termination & Repossession Rights

Orlando Fleet Rentals may immediately terminate this Agreement and repossess the vehicle without prior notice if:

• Payment is missed or declined

• Unauthorized use is detected

• Insurance becomes invalid

• GPS tracking is disabled

• Fraud or misrepresentation is suspected

• Any material breach occurs

You consent to:

• Vehicle immobilization or remote recovery

• Physical repossession without liability to the Company

• Payment of all repossession and recovery costs

15. Loss of Use & Business Interruption

You agree that in the event of damage, accident, or downtime:

• You are responsible for loss of use at the standard daily rental rate

• Loss of income is a foreseeable contractual consequence

16. Taxes, Fees & Government Charges

You are responsible for all applicable:

• Taxes

• Government fees

• Surcharges

• Platform or airport-related fees

17. Dispute Resolution & Governing Law

This Agreement is governed by the laws of the State of Florida.

You agree that:

• Any disputes shall be resolved in Orange County or Seminole County, Florida

• You waive any objection to venue or jurisdiction

• The Company may recover attorney’s fees and enforcement costs

18. Evidence & Enforcement Clause (IMPORTANT)

You agree that:

• This Agreement, GPS data, telematics records, photos, inspection reports, and payment records constitute valid and admissible evidence in any dispute, arbitration, insurance claim, or court proceeding

• Electronic acceptance of this Agreement constitutes a legally binding signature under the U.S. E-SIGN Act and Florida Uniform Electronic Transactions Act

19. Entire Agreement

This Agreement, along with all policies referenced herein, constitutes the full agreement between the parties and supersedes all prior communications.

20. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

21. Acknowledgment

By renting or operating a vehicle from Orlando Fleet Rentals, you acknowledge that:

• You have read and understood this Agreement

• You accept full financial responsibility for your use of the vehicle

• You agree to all enforcement and liability provisions herein

Set by Orlando Fleet Rentals.

Privacy Policy – Orlando Fleet Rentals

Privacy Policy – Orlando Fleet Rentals

Effective Date: 4/24/2026

Orlando Fleet Rentals values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and rental vehicles.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you make a reservation or enter into a rental agreement, we may collect:

• Full name

• Address

• Phone number

• Email address

• Driver’s license information

• Insurance information

• Payment and billing information

B. Vehicle & Telematics Data

Our vehicles may be equipped with telematics systems that collect:

• GPS location data

• Odometer readings

• Fuel or battery levels

• Driving behavior and vehicle diagnostics

C. Website & Device Information

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and manage reservations and rental agreements

• Verify identity and eligibility to rent

• Process payments and prevent fraud

• Provide customer service and support

• Monitor vehicle location, performance, and safety

• Recover vehicles in the event of loss, non-payment, or breach of agreement

• Comply with legal obligations

• Improve our services and website functionality

• Send service-related communications (e.g., confirmations, updates)

We may also send promotional communications where permitted by law. You may opt out at any time.

3. GPS Tracking & Telematics Disclosure

All Orlando Fleet Rentals vehicles may be equipped with GPS tracking and telematics systems.

By renting and operating our vehicles, you acknowledge and agree that:

• Vehicle location and usage data may be monitored and recorded

• Tracking may occur during the entire rental period

• Data may be used for safety, maintenance, billing, and contract enforcement

• Tracking may be actively used in cases of emergency, suspected misuse, non-payment, or failure to return the vehicle

You understand that you have no expectation of privacy regarding the vehicle’s location during the rental period.

4. How We Share Your Information

We may share your information with:

A. Service Providers

Third-party vendors that support our operations, including:

• Payment processors

• IT and software providers

• Telematics and GPS service providers

• Maintenance and repair vendors

B. Insurance & Claims Handling

• Insurance companies and claims administrators in the event of an accident or damage

C. Legal & Compliance

We may disclose information:

• To law enforcement or government agencies when required by law

• To enforce our agreements or protect our rights, property, or safety

• In response to subpoenas, court orders, or legal processes

D. Business Transfers

In connection with a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, insurance, and regulatory requirements

Rental and transaction records may be retained for several years as required by applicable laws.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal obligations)

• Opt out of receiving marketing communications

To exercise these rights, please contact us using the information below.

8. Communications & Marketing

We may contact you via:

• Email

• Phone

• Text message (SMS), where permitted

You may opt out of marketing communications at any time by:

• Clicking “unsubscribe” in emails

• Contacting us directly

Note: You may still receive transactional or service-related communications.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Support functionality

You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Orlando Fleet Rentals

934 N. Magnolia Ave. Orlando, FL. 32803

321-780-4060

Set by Orlando Fleet Rentals.

Cancellation Policy

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

*If a client requests a booking modification and Orlando Fleet Rentals accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact Orlando Fleet Rentals through email or phone support to report the issue;

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify Orlando Fleet Rentals via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. Orlando Fleet Rentals will cancel a client no-show booking, and we’ll issue the client a partial refund.

*For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event Orlando Fleet Rentals makes a good faith attempt to reschedule the booking, but both client and Orlando Fleet Rentals are unable to agree on a satisfactory booking modification and the booking must be canceled, Orlando Fleet Rentals will consider this earnings as though it were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and Orlando Fleet Rentals has accepted through the Email, as defined in Orlando Fleet Rentals terms and conditions

Booking canceled by Orlando Fleet Rentals

*In some cases, Orlando Fleet Rentals trust and safety team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, Orlando Fleet Rentals is available to help client rebook 24/7

Cancellation Policy – Orlando Fleet Rentals

Effective Date: 4/24/2026

This Cancellation Policy governs all reservations made with Orlando Fleet Rentals. By booking a vehicle, you (“Client”) agree to the terms below.

1. How to Cancel or Modify a Booking

All cancellation or modification requests must be submitted through:

• Email, or

• Our designated business phone number

A cancellation is only effective once confirmed by Orlando Fleet Rentals.

2. Cancellation Windows & Fees

Cancellation fees are based on the scheduled rental start time (vehicle’s local time).

A. Free Cancellation

• Full refund if canceled 48 hours or more before the scheduled start time

B. Standard Cancellation (48 to 12 hours before start)

• Cancellation fee equal to one (1) day of the rental rate

• Remaining balance will be refunded

C. Late Cancellation (Less than 12 hours before start)

• Cancellation fee equal to two (2) days of the rental rate

• Remaining balance will be refunded

3. Long-Term Rental Minimum Commitment

For rentals of 7 days or longer:

• The first three (3) days of the rental are non-refundable once the booking is confirmed

• This minimum charge applies regardless of cancellation timing, including within the free cancellation window

4. No-Show Policy

A “No-Show” occurs when:

• The Client fails to arrive within 60 minutes of the scheduled start time without prior notice, or

• The Client is unable to take possession of the vehicle due to:

• Invalid or missing driver’s license

• Failure to meet eligibility requirements

• Attempt to substitute an unapproved driver

No-Show Fees:

• Charged a minimum of two (2) days of the rental rate or

• For long-term rentals, the minimum commitment period (Section 3) applies

5. Late Pick-Up

• Vehicles will be held for up to 60 minutes after the scheduled start time

• After this period, the reservation may be treated as a No-Show

• Late pick-up may result in reduced rental time without refund

6. Early Returns

• No refunds will be issued for early returns unless approved in writing by Orlando Fleet Rentals

• Approved early returns may still be subject to:

• A minimum rental charge (as defined in Section 3), and/or

• Additional fees based on lost booking value

7. Booking Modifications & Rescheduling

• Modification requests (including date changes) must be approved by Orlando Fleet Rentals

• Approved modifications do not reset the original cancellation window

• Orlando Fleet Rentals reserves the right to deny modification requests

• Excessive or repeated modification requests may result in cancellation fees

8. Exceptions (Limited Circumstances Only)

Exceptions to cancellation fees may be considered for:

• Flight cancellations or significant delays

• Verified emergencies or extenuating circumstances

All exceptions:

• Require valid supporting documentation

• Are granted at the sole discretion of Orlando Fleet Rentals

9. Cancellation by Orlando Fleet Rentals

We reserve the right to cancel a reservation at any time due to:

• Safety concerns

• Vehicle unavailability

• Client ineligibility or verification failure

• Suspected fraud or policy violations

If we cancel prior to the start of the rental:

• A full refund will be issued

Our liability is limited to the amount paid for the reservation. We are not responsible for any indirect or consequential damages.

10. Payment Disputes & Chargebacks

By completing a booking, you acknowledge and agree that:

• All cancellation fees outlined in this policy are valid and enforceable

• Charges may be applied in accordance with this policy

11. Refund Processing

• Approved refunds will be processed within 5–10 business days

• Processing times may vary depending on your financial institution

12. Non-Transferable Bookings

Reservations are non-transferable. Only the approved Client may take possession of the vehicle unless additional drivers have been authorized in advance.