NexRide Car Rentals

Set by NexRide Car Rentals.

Terms and Conditions

NexRide Rentals – Terms & Conditions

Effective Date: June 27, 2026

These Terms & Conditions govern the rental of vehicles through NexRide Rentals and outline the responsibilities of all parties to ensure safety, legal compliance, and clarity. By booking a vehicle, the GUEST agrees to all terms listed below.

1. Minimum Rental Age

GUEST must be at least 24 years old to rent a vehicle. Certain vehicles may require the GUEST to be 28 years or older. A Young Renter Fee applies to drivers under 25.

2. Guest Responsibilities

GUEST refers to the primary renter and any approved secondary drivers. GUEST must:

• Provide a valid driver's license and contact number.

• Return the vehicle on time, in the same condition as received.

• Allow only approved drivers to operate the vehicle.

• Immediately report any accidents, damage, or issues to NexRide Rentals.

3. Scope of Use

Vehicle access is permitted only during the booked period. Out-of-state travel requires written approval. NexRide Rentals may terminate a trip for misuse. All local and state traffic laws must be obeyed, including seatbelt and child safety seat usage.

4. Driver Requirements

The primary driver or an approved secondary driver must be present at pickup with valid photo ID matching the booking. All drivers must be pre-approved and provide valid U.S. driver's licenses.

5. Prohibited Uses

Vehicles may not be used for:

• Any unauthorized or illegal activity

• Ride-sharing or delivery work, unless approved in writing

• Towing, street racing, reckless driving, or stunt driving

• Driving off-road or on unpaved terrain

• Driving while under the influence of alcohol or substances

• Carrying hazardous materials

• Exceeding manufacturer's passenger capacity

Violations may result in immediate trip cancellation, fees, or legal action.

6. Smoking and Narcotics

All NexRide vehicles are strictly non-smoking and narcotic-free. Violations will incur a $300 cleaning fee, plus any required deodorizing or interior restoration costs.

7. Animals

Animals are not permitted in the vehicle unless authorized in writing prior to the rental. Unauthorized animal presence will result in a $150 fee, plus additional cleaning costs as needed.

8. Occupants

Vehicles must not carry more passengers than the manufacturer's stated seating capacity. Each unauthorized passenger incurs a $100 fee per occurrence.

9. Fuel Policy

Vehicles must be returned with the same fuel level as at pick-up. The fuel level will be documented by photograph at pick-up and return. Failure to return the vehicle at the same fuel level will result in the cost of fuel to refill plus a $15 convenience fee charged to the card on file.

10. Mileage Policy

NexRide Rentals offers two mileage options, selected at the time of booking:

Standard Mileage — 200 miles per day included.

Mileage is calculated based on odometer readings photographed by NexRide staff at pick-up and return. Miles exceeding the daily allowance are billed at $0.25 per mile and charged to the card on file within 48 hours of return. Odometer readings are documented as part of the vehicle inspection record and are considered accurate unless a written objection is submitted at the time of pick-up.

Unlimited Mileage Premium — Available for an additional fee selected at booking.

Standard (non-electric) vehicles: $25.00 per day. Electric vehicles: $35.00 per day. No mileage cap applies under this option. GUEST remains responsible for all fuel, charging costs, and any costs associated with unusual wear or misuse regardless of mileage option selected.

NOTE: Mileage options must be selected at booking. The standard 200-mile daily allowance applies to all bookings where no premium is selected.

11. Hybrid / Electric Vehicles

Electric vehicles will be delivered at 75–85% charge. Vehicles must be returned at 75–85% charge or higher. Renters may charge up to 100% for extended drives only. Do not charge above 85% for daily in-city driving, as this affects long-term battery health.

All charging costs during the rental period are the responsibility of the renter. Charging costs are calculated based on actual costs paid by NexRide Rentals during the rental period, documented by vehicle charging history. These costs will be billed to the card on file within 48 hours of return.

The charge level must not drop below 30% during the trip. Fees may apply for low charge returns or damaged charging components.

12. Cleaning Levels

Basic cleaning is provided between rentals. Excessive mess or damage will incur additional fees:

• Moderate Cleaning – $50: Light dirt, mud, small spills

• Heavy Cleaning – $100: Smoke odors, major spills

• Severe Cleaning – $150: Full detailing or steam cleaning required

• Pet Hair Removal – $150

• Multiple Issues – $250

13. Vehicle Care

Do not apply chemicals, sprays, or interior cleaners to the vehicle. GUEST is liable for any damage caused by misuse or unauthorized applications. Tinted window damage will be billed at the current market repair rate.

14. Insurance & Deductible

GUEST must provide proof of comprehensive and collision coverage that extends to rental vehicles, with minimum limits of $50,000. Rental-specific insurance policies purchased through approved providers are also accepted. Liability-only policies do not satisfy this requirement.

If an insurance claim is filed:

• GUEST is fully responsible for paying the deductible, regardless of fault.

• GUEST must fully cooperate with the claims process and provide all required documentation.

15. Mechanical Issues

If any mechanical issue occurs during the rental period:

• GUEST must immediately stop driving the vehicle.

• Contact NexRide Rentals immediately for guidance.

• Do not attempt repairs without explicit written permission from NexRide Rentals.

16. GPS Tracking

All vehicles are equipped with GPS tracking devices. GUEST has no expectation of privacy regarding vehicle location. Tampering with or disabling GPS will result in immediate trip cancellation and a $250 fee.

17. Tickets, Tolls, and Violations

GUEST is responsible for all tickets, tolls, and violations incurred during the rental period. Each violation processed by NexRide Rentals on the GUEST's behalf incurs a $25 administrative fee in addition to the underlying fine or toll amount.

18. Vehicle Recovery & Impound

If a vehicle is not returned at the scheduled time:

• A $100 late fee applies immediately after the grace period.

• An additional $50 per hour fee accrues after the first hour, up to the full daily rental rate.

• After 24 hours without return or contact, the vehicle may be reported stolen.

• If impounded due to GUEST actions, GUEST is responsible for all related impound fees, loss of use, and a $250 administrative fee.

19. Late Return, Extensions, and Cancellations

Late Returns:

GUEST has a 30-minute grace period after the scheduled return time. After the grace period, a $100 late return fee applies immediately. After the first hour, an additional $50 per hour fee accrues up to the full daily rental rate.

Extensions:

Rentals may be extended by contacting NexRide Rentals prior to the end of the current term. All extensions must be requested and paid before the current term ends. A $100 fee applies for late extension payment. Extensions not paid within 1 hour of the term end are considered unauthorized. Unauthorized extensions beyond 24 hours may result in vehicle recovery and legal reporting.

Cancellations and No-Shows:

Cancellations within 24 hours of the scheduled pickup may incur a cancellation fee. No-shows are billed in full. Late pickups do not extend the return time unless a modification is approved.

20. Additional Charges

GUEST is responsible for all of the following if incurred during the rental period:

• Toll roads, airport fees, and traffic fines

• Lost or damaged keys or key fobs, billed at current market value

• Towing, lockout, or jump start services

• Charging costs for electric vehicles as described in Section 11

21. Payment Terms

All payments must be made in the name of the primary GUEST. By booking, GUEST authorizes NexRide Rentals to charge the card on file for all rental fees, deposits, damages, cleaning fees, and penalties as described in these Terms.

Deposits:

Deposits must be paid through the booking payment system. Alternative payment methods are not accepted for deposits. If a deposit payment fails, the booking is not confirmed. GUEST will be notified and must provide a valid payment method within 2 hours. Bookings with unresolved failed deposits will be cancelled.

Chargebacks:

Chargeback disputes must be preceded by good-faith communication with NexRide Rentals. Unwarranted chargebacks may result in a $250 administrative fee and referral to legal collection.

22. Legal Notice

By booking, GUEST confirms that they have read, understood, and agreed to these Terms & Conditions. GUEST agrees that this contract is governed by the laws of the State of Georgia.

23. Arbitration Clause

• Any disputes arising from this rental agreement will be resolved through binding arbitration in Houston County, Georgia, unless otherwise prohibited by applicable law. Both parties waive the right to a jury trial for any covered dispute.

Failure to Return

The renter agrees to return the vehicle to the designated location at or before the date and time specified in this agreement. If the vehicle is not returned by this time and the renter has not received a written extension from the rental company, the vehicle will be considered stolen.

The rental company reserves the right to report the vehicle as stolen to the appropriate law enforcement authorities without further notice to the renter. The renter will be responsible for all costs associated with the recovery of the vehicle, in addition to any other charges or fees incurred under this agreement.

If NexRide must retrieve the vehicle there is a $250 retrieval fee plus $.25/mile incurred during the retrieval.

Set by NexRide Car Rentals.

Privacy Policy

Information Collection:

• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

Use of Information:

• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

• We may share your information with third parties for billing, processing, and legitimate business purposes.

• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

Security:

• We implement security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention:

• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by NexRide Car Rentals.

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

If a client requests a booking modification and NexRide Rentals accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact NexRide Rentals through email or phone support to report the issue;

Cancellations outside the free period

If a client wants to cancel a booking after check in, we encourage them to notify NexRide Rentals via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

For canceled bookings that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any extras, any state/local fees and half of any delivery fee.

For canceled bookings that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any extras, any state/local fees, and half of any delivery fee.

Client no-show

If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. NexRide Rentals will cancel a client no-show booking, and we’ll issue the client a partial refund.

For no-show bookings that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any extras, any state/ local fees, and half of any delivery fee.

For no-show bookings that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any extras, any state/local fees, and half of any delivery fee.

In the event NexRide Rentals, LLC makes a good faith attempt to reschedule the booking, but both client and NexRide Rentals are unable to agree on a satisfactory booking modification and the booking must be canceled, NexRide Rentals will consider this earnings as though it were a client no-show.

Exceptions

Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay

– flight cancellations

– lost baggage issue

– extenuating circumstances

No refund

There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and NexRide Rentals has accepted through the email, as defined in NexRide Rentals terms and conditions.

Booking canceled by NexRide Rentals

In some cases, NexRide Rentals' trust and safety team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, NexRide Rentals is available to help client rebook if possible.