NealCo Rentals LLC

Set by NealCo Rentals LLC.

NealCo Rentals LLC – Rental Agreement Terms & Conditions

• General Agreement

• By booking and/or taking possession of a vehicle from NealCo Rentals LLC, the renter (“Renter”) agrees to abide by all terms and conditions contained herein. These Terms & Conditions, along with the Rental Agreement, form a binding contract between NealCo Rentals LLC (“Owner”) and the Renter.

• Driver Requirements

• The Renter and all authorized drivers must hold a valid driver’s license and be at least 25 years of age, or be a previously vetted and approved client who is 18 years or older at the sole discretion of NealCo Rentals LLC.

• All renters and drivers must meet insurance, verification, and payment requirements before a vehicle is released.

• No other person may drive the vehicle unless expressly listed as an additional authorized driver on the rental agreement. Any use by an unauthorized driver, avoids all protections and renders renter fully liable for all damages.

• The Renter is responsible for ensuring that all drivers comply with these terms.

• Payment and Security Deposit

• Full payment of rental charges, taxes, and any applicable delivery or service fees is required prior to vehicle hand-off.

• A refundable security deposit of $250–$1000 (depending on vehicle and renter profile) is due before pickup and may be used to cover damage, cleaning, or late return charges.

• Refunds are typically processed within 7–10 business days after vehicle return and inspection.

• Cancellations and Refunds

• Cancellations made at least 48 hours prior to pickup will receive a full refund minus the booking fee.

• Cancellations made within 48 hours of pickup may incur a one-day rental fee plus booking fee.

• “No-shows” (failure to collect the vehicle within the pickup window) forfeit all rental fees paid.

• Vehicle Condition and Use

• The vehicle must be returned in the same condition it was received, normal wear and tear excepted.

• No smoking ($350 fee assessed), pets, racing, off-roading, towing, or commercial passenger use is permitted.

• Renter is responsible for all traffic violations, tolls, parking tickets, and any impound fees incurred during the rental.

• Delivery and Mileage

• Delivery is available only for airport pickups.

• A $75 delivery fee applies for rentals under 14 days;

• Daily rentals include 200 miles per day, weekly rentals include 1,050 miles, and monthly rentals include 1,800 miles.

• Additional mileage will be charged at the rate listed in the rental agreement.

• Insurance and Liability

• The Renter must maintain full-coverage auto insurance (liability, comprehensive, and collision) throughout the rental period.

• NealCo Rentals LLC must be listed as Additional Insured and Loss Payee on the policy.

• Renter is fully liable for all loss, theft, or damage occurring during the rental period, whether or not at fault, including loss of use and diminished value.

• Accidents, Damage, or Theft

• Renter must immediately notify NealCo Rentals LLC and law enforcement in the event of an accident, theft, or damage.

• Failure to report incidents promptly may void insurance coverage and result in full liability for costs.

• GPS Tracking Disclosure

• NealCo vehicles may be equipped with GPS or telematics systems to assist with safety, maintenance, and theft prevention.

• By signing this agreement, Renter consents to such tracking and authorizes NealCo to access this data if the vehicle is overdue, lost, or used in violation of this contract.

• Late Returns and Extensions

• A 30-minute grace period is allowed.

• After that, late returns incur a 1.5× daily rate charge per day.

• Extensions must be approved in writing by NealCo prior to the scheduled return time.

• Vehicles not returned within 24 hours of trip ending may be reported stolen immediately, and all recovery expenses will be charged to the renter

DEFAULT / RECOVERY / PERSONAL PROPERTY

Renter shall be considered in default immediately upon failure to make any required payment when due under this Agreement. Beginning on the date of payment default, Renter shall have ten (10) calendar days to cure the default and retrieve any personal property associated with the rental.

If the default is not cured, NealCo Rentals LLC may recover or repossess the Vehicle without further notice where permitted by law.

Any personal property left inside the Vehicle following recovery or repossession may be removed and stored at the Renter’s expense. Renter agrees that such property may be held until all past due rental charges, late fees, recovery/repossession fees, storage fees, administrative fees, and any other amounts due under this Agreement are paid in full, to the extent permitted by applicable law.

The ten (10) day retrieval period shall run from the original date of payment default and shall not restart or extend based upon the date of vehicle recovery or repossession.

Any property not claimed before expiration of the ten (10) day period may be considered abandoned and may be disposed of, donated, or discarded as permitted by Tennessee law.

NealCo Rentals LLC is not responsible for loss of or damage to personal property left in the Vehicle.

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FAILURE TO RETURN / RECOVERY / ATTORNEY FEES / PERSONAL LIABILITY

• Unlawful Retention

• If the Vehicle is not returned to NealCo Rentals LLC at the exact date, time, and location specified in this Agreement, and no written extension has been granted, Renter shall be deemed in unlawful possession of the Vehicle. No grace period applies unless expressly stated in writing.

NealCo Rentals LLC may, without further notice, report the Vehicle as stolen or unlawfully retained and pursue all civil and criminal remedies available under Tennessee law.

• Authorization to Locate and Recover

• Renter expressly authorizes NealCo Rentals LLC to use any lawful means to locate, track, disable (if equipped), secure, and recover the Vehicle, including but not limited to:

GPS tracking

Remote disablement systems

Repossession agents

Skip tracers

Private investigators

Law enforcement coordination

Renter waives any claim for trespass, invasion of privacy, or conversion arising from lawful recovery efforts.

• Full Financial Responsibility for Recovery & Enforcement Costs

• Renter agrees to be personally and fully liable for ALL costs and expenses incurred by NealCo Rentals LLC arising from failure to return the Vehicle or enforcement of this Agreement, including but not limited to:

Attorney’s fees (pre-suit, litigation, trial, appellate, and post-judgment collection)

Court costs and filing fees

Repossession and recovery charges

Skip tracing and investigative expenses

Towing, storage, and transportation costs

Administrative and staff time

Collection agency fees

Chargeback fees and merchant processing reversals

Loss of use damages (calculated at the greater of the contracted daily rate or fair market rental rate)

Diminished value

Mechanical damage, abuse, neglect, or excess wear

Any damage occurring during unauthorized possession

All amounts shall be immediately due upon demand and may be charged to any payment method on file without further authorization.

• Interest & Acceleration

• Any unpaid balance shall accrue interest at the maximum rate permitted under Tennessee law until paid in full. NealCo Rentals LLC may accelerate all unpaid rental charges and related obligations immediately upon default.

• Joint and Several Liability

• Renter and any Additional Driver(s) listed in this Agreement shall be jointly and severally liable for all obligations, damages, fees, and recovery costs arising from this rental.

• Personal Guarantee

• If this rental is entered into on behalf of any business entity, the individual signing this Agreement personally guarantees full payment and performance of all obligations.

• Venue & Jurisdiction

• Renter agrees that exclusive venue for any dispute shall be in Knox County, Tennessee. Renter waives any objection to personal jurisdiction and waives trial by jury to the extent permitted by law.

• Survival

• All obligations under this section shall survive termination of this Agreement and return of the Vehicle.

• Indemnification

• Renter agrees to indemnify and hold harmless NealCo Rentals LLC, its owners, and employees from any and all claims, damages, or losses arising from the use or possession of the vehicle.

• Governing Law

• This agreement is governed by the laws of the State of Tennessee, and any disputes shall be resolved in Knox County, TN.

By signing below or completing an online booking, the Renter acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

Set by NealCo Rentals LLC.

Privacy Policy Effective Date: [10/1/2025]

At NealCo Rentals LLC, your privacy matters. This Privacy Policy explains how we collect, use, and protect the personal information you provide when booking or communicating with us.

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, address, phone number, email, driver’s license number.

• Payment Information: Credit/debit card details or other payment data (securely processed through trusted payment gateways).

• Vehicle Usage Data: Mileage, GPS location, and trip logs for safety, insurance, and rental verification purposes.

• Communications: Text messages, emails, or calls exchanged with our team related to rentals or inquiries.

2. How We Use Your Information

We use your data to:

• Verify your identity and eligibility to rent.

• Process and confirm your reservation or payment.

• Provide customer support before, during, and after your rental.

• Improve our services, safety, and operational performance.

• Comply with insurance, legal, and security requirements.

3. Information Sharing

We do not sell or trade your information.

We may share limited data only with:

• Insurance providers or claims administrators (for coverage verification).

• Payment processors (to complete transactions).

• Law enforcement or legal authorities (when required by law or in the event of theft, damage, or fraud).

4. Data Protection

We implement security measures—including encryption, secure servers, and restricted access—to protect your personal information from unauthorized use or disclosure.

5. Cookies & Tracking

Our website may use cookies to improve browsing experience and analyze site traffic. You can disable cookies in your browser settings if preferred.

6. Your Rights

You may request access, correction, or deletion of your personal data at any time by emailing: Rentmyride865@gmail.com

7. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be posted on our website.

Set by NealCo Rentals LLC.

🚗 Cancellation & Refund Policy — NealCo Rentals LLC Effective Date: [10/1/2025]

We understand that plans can change. This policy outlines how cancellations and refunds are handled for both Turo and private bookings made directly with NealCo Rentals LLC.

1. Turo Bookings

All reservations made through Turo are governed by Turo’s standard cancellation policy, which may vary depending on timing. Please review your trip details on Turo for applicable terms.

2. Direct / Private Bookings

For bookings made directly with NealCo Rentals LLC:

Cancellations

• More than 48 hours before pickup: Full refund minus a $25 processing fee.

• Within 48 hours of pickup: 50% refund of the total rental fee.

• Within 24 hours of pickup or no-show: No refund will be issued.

Early Returns

Returning a vehicle early does not qualify for a refund on unused days unless approved by management in writing.

Late Cancellations Due to Emergencies

We understand emergencies happen. If you experience a verified medical emergency, flight cancellation, or similar issue, please contact us directly at (813) 394-6984 or info@nealcorentals.com

— we’ll review case-by-case.

3. Refund Processing

All refunds are processed back to the original form of payment within 5–7 business days.

4. Weather, Maintenance, or Company-Initiated Cancellations

In rare cases where NealCo Rentals must cancel due to vehicle issues, safety concerns, or weather-related conditions, guests will receive a full refund and priority rebooking option.