MR Fleet LLC

Set by MR Fleet LLC.

Terms & Conditions

By booking a vehicle with MR Fleet LLC, the Guest agrees to be bound by all terms and conditions set forth in this document. MR Fleet LLC reserves the right to amend these terms at any time. Continued use of our services constitutes acceptance of the current terms.

1. Minimum Rental Age & Driver Requirements

• Guests must be at least 21 years of age to book and operate any vehicle.

• The primary driver must pick up and return the vehicle. Only pre-approved additional drivers may operate the rental vehicle.

• All drivers must hold a valid, unexpired driver's license throughout the rental period.

• MR Fleet LLC verifies driver identity and license validity through our integrated third-party ID verification provider (Vouched Identity). After payment, renters must complete identity verification before taking possession of the vehicle.

2. Scope of Use & Geographic Restriction

• All MR Fleet LLC vehicles are for use within the United States ONLY. Operation outside US borders is strictly prohibited.

• All vehicles are equipped with GPS tracking and a kill switch. If a vehicle crosses US borders without written authorization, the vehicle may be remotely immobilized.

• In the event a vehicle is immobilized due to a border violation, the Guest is solely responsible for all towing, storage, and recovery fees required to return the vehicle to the pickup address.

• The Guest must return the vehicle on time to the designated location in the same condition it was received.

• Vehicles may only be used during the agreed trip period and must not be used for hire, towing, racing, or any illegal activities.

3. GPS Tracking & Telematics

• All vehicles are equipped with GPS tracking devices (Bouncie). Guests have no expectation of privacy regarding vehicle location during the rental period.

• Tampering with, disabling, altering, or removing the GPS device or any telematics equipment is strictly prohibited.

• Any tampering with GPS equipment will result in forfeiture of the full security deposit and may result in immediate trip cancellation and legal action against the Guest.

4. Security Deposit & Damage Billing

• A mandatory security deposit of $150 is required for all rentals. This amount is charged at the time of booking.

• The security deposit will be held for a minimum of 21 to 30 days after the trip ends before being released or refunded to allow for the processing of tolls, traffic citations, and hidden damages.

• MR Fleet LLC will manually review and authorize any refund of the security deposit. No automatic refunds are issued.

• The security deposit may be fully or partially withheld to cover, but not limited to: unpaid tolls, damage, violations, cleaning fees, fines, towing costs, key replacement, or any other charges arising from the rental.

• If the security deposit is insufficient to cover outstanding charges, the Guest authorizes MR Fleet LLC to charge the remaining balance in full to the payment method on file. The Guest explicitly waives the right to dispute or charge back contractually authorized post-trip fees with their credit/debit card issuer.

5. Mileage Policy

• All rentals include unlimited mileage at no additional charge. There is no daily mileage cap.

6. Fuel Policy

• Vehicles must be returned with the same fuel level as at the start of the trip.

• If a Guest does not wish to refuel the vehicle upon return, a prepaid fuel fee of $85 per trip may be purchased at the time of booking. This fee covers the cost of refueling to the original level regardless of fuel remaining.

7. Extras & Additional Services

• Parking: Guests who need to park their personal vehicle at the MR Fleet LLC facility during the rental period will be charged $5 per day for parking.

• Prepaid Fuel Option: $85 per trip.

8. Smoking, Narcotics & Cleaning Fees

• All MR Fleet LLC vehicles are strictly non-smoking and narcotic-free. This applies to all vehicle occupants at all times during the rental period.

• A $150 cleaning fee will be charged for any evidence of smoking inside the vehicle.

• A $150 cleaning fee will be charged for any excessive cleaning required beyond normal use.

• Additional cleaning fees may be charged based on the condition of the vehicle upon return. These fees represent contractually agreed-upon liquidated damages for vehicle remediation and loss of use.

9. Stickers, Plates & Vehicle Markings

• Guests must not remove, damage, or tamper with any stickers, decals, registration stickers, license plates (front or rear), or any markings on the vehicle, including MR Fleet LLC branding.

• Any removal or damage to vehicle markings will result in automatic forfeiture of the full security deposit.

10. Lost or Damaged Keys

• If a Guest loses a vehicle key, key fob, or requires locksmith services or towing due to a key-related issue, the Guest is fully responsible for all associated costs.

• The security deposit will be withheld in such events. If the replacement and reprogramming costs exceed the security deposit, the Guest is liable for the remaining balance.

11. Tolls, Fines & Traffic Violations

• MR Fleet LLC does not offer automatic toll integration. Guests are entirely responsible for all tolls incurred during the rental period. Unpaid tolls plus a $5 administrative fee per toll will be billed post-trip.

• The security deposit or card on file will be used to cover unpaid toll charges, traffic fines, parking violations, and any other government-issued citations.

• If a vehicle is impounded or towed due to illegal or improper parking or any other Guest action, the Guest is solely responsible for all towing fees, storage fees, impound fees, and associated costs. The Guest must notify MR Fleet LLC within two (2) hours of any tow or impound event.

12. Insurance & Liability Coverage

• MR Fleet LLC offers integrated insurance through Rental Cover. Guests are highly encouraged to purchase insurance directly through the booking platform.

• Guests who elect to use their own personal auto insurance must provide a copy of their insurance declaration page prior to pickup. Acceptance of personal insurance is at MR Fleet LLC’s sole discretion and contingent upon verification that the policy covers independent commercial short-term vehicle rentals.

• In the event of an accident, collision, or incident during the rental period, the security deposit will be withheld. The Guest remains fully responsible for all deductibles, loss of use, and remaining balances not paid by insurance.

13. Guest Conduct & Legal Responsibility

• The Guest is legally accountable for all actions taken while the vehicle is booked in their name, including actions of all passengers and additional drivers.

• Any criminal activity, illegal use, or misuse of the vehicle by the Guest, additional drivers, or passengers is the sole legal responsibility of the Guest. MR Fleet LLC assumes no liability for such actions.

• MR Fleet LLC reserves the right to report stolen vehicles to law enforcement and cooperate fully in any criminal investigation.

14. Vandalism, Damage & Mechanical Negligence

• Any vandalism, including but not limited to scratching, denting, breaking windows, damaging the interior, or any intentional harm to the vehicle, will result in the Guest being held fully financially and legally responsible.

• The security deposit will not be refunded in cases of vandalism or body damage. The Guest will be billed for the full cost of repairs at market value.

• Mechanical Negligence: The Guest is strictly prohibited from operating the vehicle if any critical dashboard warning lights (such as Oil Pressure, Engine Temperature, or Low Coolant) illuminate. Continuing to operate the vehicle after a major mechanical warning constitutes gross negligence, and the Guest will be held 100% liable for resulting mechanical failures.

15. Prohibited Uses

• The vehicle must not be used for: commercial hire or rideshare services (e.g., Uber, Lyft, DoorDash), racing, off-roading, towing, transporting hazardous materials, or any illegal activity.

• Vehicles must not be operated by anyone not listed and approved on the rental agreement.

• Guests must not exceed the vehicle's authorized seating capacity at any time.

16. Taxes & Surcharges

• Applicable local, state, and federal taxes will be added to the rental price as required by law.

• Guests are responsible for all applicable taxes and surcharges as specified in their rental invoice.

17. Payment Processing

• All payments are processed securely through Stripe. Payments made online go directly to MR Fleet LLC's business bank account.

• A valid credit or debit card must be on file at all times during the rental period.

• MR Fleet LLC reserves the right to charge the Guest's card on file for any outstanding amounts owed under this agreement, including post-trip variations, damages, tolls, or fines.

18. Legal Notice & Comprehensive Agreement

• By booking a vehicle with MR Fleet LLC, the Guest confirms that they have read, understood, and agreed to all terms and conditions stated herein, as well as the Privacy Policy and Cancellation Policy. The Guest explicitly authorizes MR Fleet LLC to charge any outstanding post-trip balances to the payment method on file.

19. Late Return Policy

• Guests are expected to return the vehicle by the scheduled trip end time. A grace period of 30 minutes will be provided.

• If the vehicle is not returned within 30 minutes after the booking end time, a late return fee equal to one full day's rental rate plus a $50 administrative late fee will be charged.

20. No-Show Policy

• Guests are required to pick up the vehicle within 2 hours of the scheduled booking start time. If the guest fails to pick up the vehicle within this period and does not communicate with the host, the reservation will be considered a "No Show" and may be canceled. In such cases, the guest will be charged up to a maximum of one day's rental fee.

Set by MR Fleet LLC.

Privacy Policy

MR Fleet LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you book a vehicle with us, use our direct booking platform, or interact with our services.

By utilizing our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide, maintain, and secure our vehicle rental services:

• Personal Identification Information: Name, email address, phone number, physical billing/residential address, date of birth, and a copy of your driver's license.

• Identity Verification Data: Facial imagery/selfies and driver's license data processed securely through our integrated third-party identity verification provider (Vouched Identity).

• Payment Information: Credit or debit card numbers, expiration dates, and billing details. All financial transactions are processed securely through our third-party payment processor, Stripe. We do not store full payment card details on our servers.

• Telematics and Vehicle Location Data: All MR Fleet LLC vehicles are equipped with GPS tracking and telematics software (Bouncie). We collect real-time data regarding vehicle location, mileage, speed, and mechanical diagnostic alerts.

2. How We Use Your Information

We use the information we collect for operational, legal, and safety purposes, including to:

• Verify your identity and eligibility to operate our vehicles before pickup.

• Process your bookings, security deposits, rental payments, and post-trip variations (such as tolls or fines).

• Monitor vehicle health, track mileage, and locate the asset to ensure safety and prevent theft.

• Comply with applicable legal obligations, law enforcement requests, or to enforce our Rental Terms and Conditions.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers essential to conducting our business:

• Identity Verification: Driver's license and biometric verification data are shared with Vouched Identity to confirm driver validity.

• Payment Processing: Payment details are securely transmitted directly to Stripe for transaction processing.

• Telematics: Real-time location and vehicle diagnostics are transmitted through Bouncie tracking hardware.

• Legal and Law Enforcement Requirements: We may disclose your information, including GPS tracking data, if required to do so by law, court order, or in cooperation with a law enforcement investigation (e.g., in the event of a stolen vehicle, accident, or border crossing violation).

4. Vehicle Telematics & GPS Tracking Notice

As outlined in our Rental Terms and Conditions, guests have no expectation of privacy regarding vehicle location during the rental period. GPS tracking is active at all times. Location and telematics data are used to verify geographic boundary compliance, calculate mileage, and aid in vehicle recovery.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, or alteration. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, manage post-trip billing disputes (such as delayed toll processing), or comply with legal, tax, and accounting requirements.

6. Changes to This Privacy Policy

MR Fleet LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting. Your continued use of our services after any adjustments constitute your acknowledgment and acceptance of the revised terms.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact MR Fleet LLC directly through your primary booking channel.

Set by MR Fleet LLC.

MR Fleet LLC – Cancellation and Refund Policy

By booking a vehicle with MR Fleet LLC, the Guest agrees to the following cancellation terms. All cancellation windows and fees are calculated based on the scheduled trip start time in the vehicle’s local time zone.

1. Free Cancellation Window (Full Refund)

• Guests may cancel their reservation for a full 100% refund if the cancellation is made at least 24 hours prior to the scheduled trip start time.

• For bookings made less than 24 hours in advance, guests have a 1-hour grace period immediately following the time of booking to cancel for a full refund.

2. Late Cancellation Fee (Within 24 Hours)

• If a Guest cancels a reservation less than 24 hours before the scheduled trip start time, a late cancellation fee equal to one (1) full day’s rental rate plus applicable taxes will be charged.

• The remaining balance of the booking total and the full security deposit will be refunded to the card on file.

3. No-Show Policy

• If a Guest fails to pick up the vehicle within two (2) hours of the scheduled booking start time without notifying MR Fleet LLC in writing, the reservation will be marked as a "No-Show."

• In the event of a No-Show, the reservation will be automatically canceled, and a fee equal to one (1) full day’s rental rate plus applicable taxes will be withheld. The remaining balance will be refunded.

• Delivery fees (if applicable) are non-refundable for No-Shows.

4. Host Cancellation (MR Fleet LLC)

• In the rare event that MR Fleet LLC must cancel a reservation due to vehicle maintenance, safety issues, or unforeseen circumstances, the Guest will receive a 100% full refund immediately.

• MR Fleet LLC is not responsible for any secondary travel costs (e.g., airline tickets, train tickets, alternative car rentals) incurred due to a host cancellation.

5. Early Returns & Trip Shortening

• No Refunds for Early Returns: If a Guest chooses to return the vehicle earlier than the scheduled trip end time, no refunds or credits will be issued for the unused rental days or hours.

• Trip Modifications: If a Guest wishes to shorten a trip before it begins, they must request the modification at least 24 hours prior to the trip start time. Modifications requested within 24 hours are subject to the late cancellation fee for the dropped days.

6. Stripe Processing & Chargeback Waiver

• All approved refunds are processed immediately through our payment gateway (Stripe) and typically take 3 to 5 business days to reflect on the Guest’s bank statement.

• By completing a booking, the Guest explicitly agrees to these cancellation timeframes and fees, acknowledging them as liquidated damages to compensate MR Fleet LLC for holding the vehicle inventory. The Guest explicitly waives the right to dispute or charge back any contractually authorized cancellation or no-show fees with their credit/debit card issuer.