Mitchell Realty Company

Set by Mitchell Realty Company.

Mitchell Realty Company — Rental Agreement Terms

These terms apply to reservations and vehicle rentals made through Mitchell Realty Company (“Company,” “we,” “us,” or “our”). By making a reservation, you acknowledge that you have read and agree to the applicable booking terms and rental policies.

Before receiving the vehicle, each renter must complete and sign the Company's rental agreement, provide a valid driver's license, meet the applicable driver eligibility requirements, and satisfy all payment and security deposit requirements disclosed before the rental.

The signed rental agreement, together with the applicable booking terms and any separately disclosed policies, governs your rental. Please review all documents carefully before signing. If you have questions about the rental terms, contact Mitchell Realty Company before completing your reservation.

Additional requirements may apply depending on the vehicle, rental period, and selected services. All terms are subject to applicable Georgia and federal law.

Driver Eligibility and License Requirements

To rent a vehicle from Mitchell Realty Company, you must meet the following requirements:

• Valid driver's license: You must present a valid, government-issued driver's license that remains valid throughout the rental period and is accepted under applicable law and our insurance requirements.

• Minimum age: You must meet the minimum age requirement specified for the vehicle you wish to rent.

• Identity verification: You must provide accurate identification and complete our identity and driver's license verification process.

• Authorized drivers: Only the renter and additional drivers expressly approved by Mitchell Realty Company and listed on the rental agreement may operate the vehicle.

• Driving eligibility: You must meet our applicable driver eligibility requirements and any conditions imposed by our insurance policy.

• Accurate information: All information provided during booking and check-in must be complete and accurate.

Mitchell Realty Company reserves the right to decline or cancel a reservation if a renter does not meet the applicable eligibility requirements, cannot complete verification, provides inaccurate information, or does not satisfy our insurance requirements, subject to applicable law and the terms of the reservation.

All approved drivers must be verified and authorized before operating the vehicle. Booking a vehicle does not guarantee rental approval until the required checks have been completed.

Booking and Payment Policy

Reservation Confirmation

Submitting a reservation request does not guarantee availability or confirm your rental. Your booking is confirmed once Mitchell Realty Company accepts your reservation and provides confirmation. Any required payment must be completed according to the terms disclosed during checkout.

Rental Charges and Payment Methods

The rental price, rental period, applicable taxes, and any disclosed fees will be presented during checkout. Payment must be made using an accepted payment method. The renter must provide accurate billing information and have authorization to use the payment method provided.

Additional Charges

Additional charges may apply when permitted by the rental agreement and applicable law. These may include approved rental extensions, excess mileage, late returns, tolls, traffic or parking citations, fuel or charging costs, cleaning beyond ordinary use, and documented vehicle damage for which the renter is responsible.

Any applicable fees and the circumstances in which they may be charged will be disclosed in the booking terms or rental agreement. Charges will not be imposed solely on the basis of this general policy.

Rental Extensions and Changes

All rental extensions and booking changes require approval from Mitchell Realty Company. Requests should be made before the scheduled return time. Additional rental charges may apply to approved extensions or changes and will be communicated before approval.

Payment Authorization

By completing a booking, the renter agrees to pay the disclosed rental charges and any additional amounts properly due under the rental agreement. Any authorization for subsequent charges must be obtained and used in accordance with the agreed payment terms and applicable law.

Questions About Charges

Please contact Mitchell Realty Company if you have questions about a booking, payment, or additional charge.

Security Deposit Policy

Security Deposit Requirements

Mitchell Realty Company may require a refundable security deposit before releasing a rental vehicle. The required deposit amount will be disclosed during the booking process or before the rental is finalized. The deposit must be paid using an accepted payment method.

Purpose of the Deposit

The security deposit may be applied to eligible amounts owed under the signed rental agreement, including unpaid rental charges, approved extensions, excess mileage, late-return charges, tolls, citations, fuel or charging costs, and documented vehicle damage for which the renter is responsible, to the extent permitted by the rental agreement and applicable law.

Vehicle Inspection and Deductions

After the vehicle is returned, Mitchell Realty Company will inspect its condition and review any outstanding rental charges. Any deductions from the deposit will be limited to amounts permitted under the rental agreement and applicable law. Where appropriate, supporting documentation may be provided for assessed charges.

Deposit Refunds

Any remaining refundable deposit balance will be processed using the applicable payment method and in accordance with the disclosed refund terms and applicable law. Processing times may vary depending on the payment provider or financial institution.

Additional Amounts Owed

If eligible charges exceed the security deposit, the renter may remain responsible for the additional amount under the signed rental agreement and applicable law. The deposit does not limit or replace any other valid payment obligations.

Questions or Disputes

For questions about a security deposit, deductions, or a refund, please contact Mitchell Realty Company. Any concerns will be reviewed against the rental agreement and available documentation.

Cancellation and Booking Change Policy

1. Cancellations

If you need to cancel a reservation, please contact Mitchell Realty Company as soon as possible using our designated contact method. Refund eligibility will depend on the cancellation terms presented at booking and the time the cancellation request is received.

2. Refunds

Any eligible refund will be processed in accordance with the cancellation policy accepted at the time of booking. Refunds will be returned through the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

3. Reservation Changes

Requests to change rental dates, pickup or return times, vehicle selection, or rental duration must be submitted to Mitchell Realty Company for approval. All changes are subject to vehicle availability and may result in a revised rental price or additional charges. A change is not confirmed until approved by the Company.

4. Extensions

If you need to extend your rental, contact Mitchell Realty Company before your scheduled return time. Extensions are subject to approval and vehicle availability. Additional rental charges may apply. Do not assume an extension is approved until you receive confirmation.

5. Late Cancellations and No-Shows

Cancellations made after the applicable cancellation deadline, or failure to arrive for a reservation without notice, may result in charges as disclosed in the booking terms. Any such charges will be applied in accordance with the accepted cancellation policy and applicable law.

6. Changes or Cancellations by Mitchell Realty Company

If Mitchell Realty Company must cancel or materially change a confirmed reservation because the vehicle becomes unavailable or another operational issue arises, we will notify the renter as soon as reasonably possible and explain the available options, including any applicable refund.

7. Contact Us

For cancellation requests, booking changes, or refund questions, please contact Mitchell Realty Company using the contact information provided on our website or booking confirmation.

Pickup, Return and Late Return Policy

1. Vehicle Pickup

Renters must collect the vehicle at the agreed pickup location and time. Before the vehicle is released, the renter must complete the required identity and driver's license verification, sign the rental agreement, and satisfy all applicable payment and deposit requirements.

The renter should inspect the vehicle at pickup and promptly report any existing damage or concerns. Vehicle condition, mileage, and fuel or battery level may be documented before departure.

2. Vehicle Return

The vehicle must be returned to the agreed location at the scheduled date and time stated in the rental agreement, unless Mitchell Realty Company has approved a change in advance.

The renter must return the vehicle in accordance with the agreed fuel or charging requirements and remove personal belongings and trash. The vehicle must be returned with all keys and accessories provided at pickup.

3. Late Returns

If you expect to be late, contact Mitchell Realty Company before your scheduled return time. Requests for extensions are subject to approval and vehicle availability. An extension is not approved until you receive confirmation from the Company.

Late-return charges or additional rental time charges may apply as disclosed in the booking terms and rental agreement. Charges will be calculated according to the agreed terms and applicable law.

4. Unauthorized Extensions

Keeping the vehicle beyond the agreed return time without approval may violate the rental agreement. Mitchell Realty Company may take lawful steps to recover the vehicle and address additional amounts owed, subject to applicable law and the rental agreement.

5. Return Condition and Inspection

After return, the Company may inspect the vehicle and document its condition, mileage, fuel or battery level, and any missing items or new damage. Any charges arising from the return inspection must be supported by the rental agreement and applicable law.

6. Failure to Return the Vehicle

If a renter cannot return the vehicle as agreed, they must contact Mitchell Realty Company immediately. Failure to return the vehicle or respond to reasonable contact attempts may result in lawful recovery measures and other remedies permitted by the rental agreement and applicable law.

7. Contact Information

For pickup instructions, return arrangements, or extension requests, contact Mitchell Realty Company using the contact details provided in your booking confirmation.

Vehicle Use and Prohibited Uses

1. Authorized Drivers

Only the renter identified in the rental agreement and additional drivers expressly approved by Mitchell Realty Company may operate the vehicle. All authorized drivers must meet the Company's driver eligibility requirements and be listed on the rental agreement before driving.

2. Safe and Lawful Operation

The renter must operate the vehicle safely, comply with all applicable traffic laws, and use reasonable care to protect the vehicle and its occupants.

3. Prohibited Uses

The following uses are prohibited:

• Driving under the influence of alcohol, illegal drugs, or any substance that impairs safe driving.

• Using the vehicle for racing, speed contests, reckless driving, or unauthorized off-road use.

• Using the vehicle to commit a crime or transport illegal goods.

• Using the vehicle for towing, pushing, or carrying loads beyond its design limits without written authorization.

• Carrying more passengers or cargo than the vehicle is designed or lega

Fuel, Tolls, Tickets and Fines Policy

1. Fuel and Battery Charge

Unless another arrangement is agreed to in writing, the vehicle must be returned with the same fuel level or battery charge level recorded at pickup. If the vehicle is returned below the agreed level, the renter may be charged for the fuel or charging needed to restore it, together with any disclosed refueling or recharging service fee specified in the rental agreement.

2. Tolls and Road Charges

The renter is responsible for tolls and applicable road-use charges incurred during the rental period, including charges received after the vehicle has been returned. If Mitchell Realty Company receives a toll notice relating to the rental, the Company may seek reimbursement for the documented toll amount and any administrative fee disclosed in the rental agreement, subject to applicable law.

3. Parking and Traffic Violations

The renter is responsible, to the extent permitted by law, for parking tickets, traffic citations, and other legally chargeable violations arising from the renter's use of the vehicle during the rental period. This responsibility does not include violations or charges attributable to the Company or another person.

4. Processing and Administrative Fees

If permitted by law and disclosed in advance, Mitchell Realty Company may charge a reasonable administrative fee for processing toll notices, parking citations, or similar notices received after the rental. Any fee and the circumstances in which it applies must be stated in the booking terms or rental agreement.

5. Supporting Documentation

Where available, the Company may provide relevant documentation showing the underlying toll, citation, fuel, or charging expense. The renter may contact the Company with questions or supporting information if a charge appears incorrect.

6. Charges Received After Return

Some tolls and citations may be issued or received after the vehicle has been returned. The renter remains responsible for eligible charges attributable to their rental period, subject to the rental agreement and applicable law. The Company will not knowingly charge a renter for the same expense more than once.

7. Renter Contact Information

The renter must provide accurate contact information so Mitchell Realty Company can communicate about eligible post-rental charges or notices. Any payment processing will follow the payment authorization agreed to by the renter and applicable law.

Vehicle Damage, Loss and Accident Policy

Vehicle Damage, Loss and Accident Policy

1. Reporting an Accident

If an accident occurs during your rental, stop in a safe location, check for injuries, and contact emergency services when necessary. Notify Mitchell Realty Company as soon as reasonably possible. Cooperate with law enforcement and provide accurate information about the incident.

2. Reporting Damage or Mechanical Problems

Immediately report any new vehicle damage, warning lights, mechanical problems, or other safety concerns to Mitchell Realty Company. Do not continue driving if doing so could be unsafe or cause further damage. Follow the Company's instructions regarding roadside assistance, towing, or repairs, unless emergency circumstances require immediate action.

3. Photographs and Documentation

When it is safe to do so, photograph the vehicle damage, the surrounding scene, and any other relevant details. Obtain the other driver's contact and insurance information, witness information, and the applicable police report number when available. Do not admit legal liability or agree to settle a claim on behalf of Mitchell Realty Company.

4. Theft, Vandalism or Missing Property

Report vehicle theft, attempted theft, vandalism, or missing vehicle components to law enforcement when appropriate and notify Mitchell Realty Company promptly. Provide the police report number and any relevant information. Do not leave the vehicle unsecured or delay reporting a suspected theft.

5. Responsibility for Damage or Loss

Responsibility for vehicle damage, theft, loss of use, towing, recovery, or other related expenses will be determined under the signed rental agreement, applicable insurance coverage, and applicable law. A renter may be responsible for documented losses to the extent legally permitted and supported by the applicable terms. No renter will be charged for an amount solely because an incident occurred during the rental.

6. Insurance and Claims Cooperation

Mitchell Realty Company will handle applicable claims in accordance with its insurance policy and legal obligations. Renters must promptly report incidents, provide truthful information, and reasonably cooperate with lawful claim investigations. This policy does not guarantee insurance coverage or replace the terms of any applicable insurance policy.

7. Unauthorized Repairs

Except where immediate action is reasonably necessary to protect people or prevent further damage, renters must obtain authorization from Mitchell Realty Company before arranging repairs or non-emergency towing. Keep receipts for any emergency expenses and submit them to the Company for review.

8. Vehicle Condition Records

Mitchell Realty Company may document vehicle condition at pickup and return, including photographs, mileage, and existing damage. Renters should report any discrepancies before leaving with the vehicle and should retain copies of incident-related documentation.

9. Contact and Emergency Assistance

For an accident, breakdown, theft, or damage involving a rental vehicle, contact Mitchell Realty Company using the contact information provided in the rental agreement. In an emergency, contact the appropriate emergency services first.

Rental Vehicle Insurance Policy

Rental Vehicle Insurance Policy

1. Insurance Disclosure

Mitchell Realty Company requires all rentals to comply with applicable insurance requirements and the Company's rental eligibility policies. Any insurance information, coverage options, or protection products available for a rental will be disclosed before the renter completes the booking or signs the rental agreement.

2. Coverage and Responsibilities

Insurance coverage depends on the applicable insurance policy, the terms of the rental agreement, and applicable law. Renters should carefully review any insurance or protection information provided and understand what is covered, what exclusions or limitations apply, and whether a deductible or other out-of-pocket expense may be their responsibility.

3. Personal Auto Insurance

Renters should contact their personal auto insurance provider to determine whether their policy provides any coverage for a vehicle rented directly from Mitchell Realty Company. Coverage varies by policy and should not be assumed.

4. Accidents and Claims

Any accident, theft, damage, or other incident involving a rental vehicle must be reported promptly to Mitchell Realty Company. Renters must reasonably cooperate with applicable insurance claims and provide accurate information and relevant documentation.

5. Insurance Verification

Mitchell Realty Company may request information reasonably necessary to verify rental eligibility and compliance with applicable insurance requirements, subject to applicable law and privacy obligations.

6. Coverage Limitations

This policy is a general summary and does not create, extend, or guarantee insurance coverage. Actual coverage is governed by the applicable insurance policy and law. No statement on this website replaces the terms of an insurance contract.

7. Questions About Coverage

Before booking, renters should contact Mitchell Realty Company with questions about the insurance information or protection options disclosed for their rental. Questions about the scope of an existing insurance policy should be directed to the relevant insur

Liability and Limitation of Liability

Liability and Limitation of Liability

1. Responsibility for Personal Belongings

Renters are responsible for their personal belongings and should remove all items from the vehicle before returning it. Mitchell Realty Company is not responsible for lost, stolen, or damaged personal belongings left in a rental vehicle, except to the extent responsibility cannot lawfully be excluded.

2. Vehicle Availability and Delays

We will make reasonable efforts to provide the reserved vehicle and communicate any significant delays, cancellations, or vehicle availability issues. If a vehicle becomes unavailable, we will work with the renter to determine an appropriate resolution in accordance with the rental agreement and applicable law.

3. Damage, Accidents, and Third-Party Claims

Responsibility for vehicle damage, accidents, bodily injury, property damage, and related claims will be determined in accordance with applicable law, the rental agreement, and any applicable insurance policy. Nothing in this policy eliminates rights or obligations imposed by law.

4. Limitation of Liability

To the extent permitted by applicable law, Mitchell Realty Company will not be liable for indirect or consequential losses arising from a rental, including certain incidental expenses or losses resulting from delays or vehicle unavailability. This limitation does not apply where such liability cannot lawfully be excluded or limited.

5. No Waiver of Legal Rights

Nothing in these terms excludes or limits liability, insurance obligations, or consumer rights that cannot legally be excluded or limited under Georgia or applicable federal law.

6. Questions and Disputes

Renters with questions about a charge, vehicle condition, accident, or other rental-related concern should contact Mitchell Realty Company using the contact information provided in their booking confirmation or rental agreement. We will review concerns in good faith and in accordance with applicable law.

Changes to These Terms and Conditions

1. Updates to Our Terms

Mitchell Realty Company may update these Terms and Conditions from time to time to reflect changes in our business operations, rental policies, services, or applicable laws.

2. Terms That Apply to Your Booking

The version of these Terms and Conditions presented to you at the time of booking will generally apply to that reservation, together with the rental agreement and any applicable policies incorporated into it. Changes will not retroactively alter an existing booking unless agreed to by the parties or otherwise permitted by applicable law.

3. Notice of Changes

Updated terms will be posted on our website with a revised effective date. If a material change affects an existing reservation, we will provide notice when required by law or the circumstances of the change.

4. Future Reservations

Updated Terms and Conditions may apply to reservations made after the effective date of the revised terms. Customers should review the applicable terms before completing each booking.

5. Questions About These Terms

If you have questions about these Terms and Conditions or how they apply to your reservation, please contact Mitchell Realty Company using the contact information provided on our website or in your booking confirmation.

Contact Mitchell Realty Company

Have a question about a reservation, rental agreement, payment, vehicle pickup or return, or our rental policies? We're here to help!

Business Name: Mitchell Realty Company

Service Area: Macon, Georgia, and surrounding areas

Contact Information

Phone: 478-335-7637

Email: mmitchellrealty1200@gmail.com

Location: Macon, GA 31216

Reservations and Booking Assistance

Contact us for questions about vehicle availability, reservations, booking changes, rental requirements, payments, or vehicle pickup and return instructions.

Assistance During Your Rental

If you experience a vehicle breakdown, accident, damage, or another urgent rental-related issue, please contact us promptly using the information above or the contact details provided in your rental agreement.

For emergencies involving injuries or immediate danger, call 911.

Customer Support Hours

Our customer support hours may vary. Please contact us by phone or email for assistance with your reservation or rental.

We strive to respond to customer inquiries as promptly as possible.

• Thank you for choosing Mitchell Realty Company. We appreciate your business and look forward to providing you with a convenient, reliable, and professional vehicle rental experience in Macon, Georgia.

Set by Mitchell Realty Company.

Who we are

{{Mitchell Realty}} ("we", "us") rents vehicles to customers. This policy explains what personal information we collect when you use our website or rent a vehicle from us, and how we handle it.

Information we collect

We collect the information we need to run your rental:

• Your name, email address and phone number.

• Your driver's licence and ID details, so we can verify who you are and that you may drive.

• Booking details, such as the vehicle, dates, pickup and return locations.

• Device and usage data, such as your browser, IP address and the pages you visit on our site.

How we use your information

We use your information to:

• Create and manage your booking and rental.

• Verify your identity and eligibility to rent.

• Take payments and handle deposits and refunds.

• Contact you about your booking, including by email and text message.

• Keep our site secure, prevent fraud and meet legal requirements.

• Understand how our site is used and improve it.

Payments

Payments are processed by our payment providers, Stripe or Square. We do not store your full card number on our systems. Your card details are handled by the payment provider under its own privacy policy.

Cookies, analytics and advertising

We use cookies and similar technologies, including PostHog analytics, the Meta pixel and Google tags, to measure how our site is used and to measure and improve our ads.

You can opt out by changing your browser's cookie settings, using your browser's tracking protection, or adjusting your ad preferences in your Meta and Google accounts. Some parts of the site may work less well if you block cookies.

Text messages

If you give us your mobile number when you book, we may send you text messages about your booking, such as confirmations, reminders and pickup or return details.

• By providing your number you agree to receive these messages.

• Reply STOP at any time to opt out. Reply HELP for help.

• Message and data rates may apply.

• Message frequency varies.

Mobile information is not sold or shared with third parties for their marketing purposes.

Sharing your information

We do not sell your personal information. We share it only with partners who help us provide your rental, such as insurance, identity-verification and payment providers, and only as needed for that purpose.

We may also share information when the law requires it, or to protect our rights, our vehicles and our customers.

Data retention

We keep your information for as long as we need it to provide our services, resolve disputes, and meet legal, tax and insurance obligations. After that we delete it or make it anonymous.

Your choices and rights

You can ask us to see, correct or delete the personal information we hold about you, subject to what we must keep by law. You can also opt out of marketing messages and of text messages at any time. To make a request, contact us using the details below.

Children

Our services are for adults who are old enough to rent a vehicle. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Questions about this policy? Contact Mitchell Realty Company:

• Phone: +14783357637

• Email: mmitchellrealty1200@gmail.com

• Address: 108 Sweetgum Way, Macon, GA, USA