Makka Auto Rentals

Set by Makka Auto Rentals.

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Full name

• Contact details (email, phone number, address)

• Driver’s license information

• Date of birth

• Payment details (credit/debit card info, billing address)

B. Vehicle & Rental Information

• Rental agreement details

• Vehicle usage, including GPS location, mileage, fuel level, and crash data (if applicable)

• Toll usage, traffic violations, or parking infractions

C. Website and App Usage

• IP address

• Browser type, device info

• Usage data via cookies or similar technologies (if applicable)

2. How We Use Your Information

We use your data to:

• Process and manage your rental agreement

• Verify your identity and driving eligibility

• Process payments and security deposits

• Communicate regarding your reservation or rental

• Track vehicle usage and ensure proper vehicle operation

• Comply with legal obligations and law enforcement requests

• Improve customer service and support

3. Sharing of Information

We may share your information with:

• Payment processors to handle transactions

• Insurance providers in case of accidents or claims

• Law enforcement or government authorities when legally required

• Toll authorities or traffic agencies for violations or unpaid tolls

• Third-party service providers (e.g., GPS tracking, customer support software), strictly for operational purposes

We do not sell your personal information to third parties.

4. Data Security

We implement physical, technical, and administrative security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location, you may have the right to:

• Access or update your personal information

• Request deletion of your data (subject to legal retention requirements)

• Opt out of marketing communications

To exercise your rights, contact us

6. Data Retention

We retain personal data only as long as necessary for rental transactions, legal compliance, or business needs.

7. Children’s Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect data from children.

8. Updates to This Policy

We may update this policy from time to time. We will notify you of significant changes via our website or direct communication.

Set by Makka Auto Rentals.

1. Free Cancellation Window

• Customers may cancel for free up to [48 hours] before the scheduled pickup time.

• Cancellations made within this window will receive a full refund of any prepaid amount.

2. Late Cancellation

• ancellations made less than [48 hours] before the pickup time will incur a cancellation fee of [$50 or 20% of the rental total], whichever is greater.

• If you fail to cancel and do not show up for pickup, this is considered a "No Show" (see section 4).

3. Same-Day & Last-Minute Bookings

• For rentals booked within 24 hours of pickup, cancellations must be made at least 2 hours before the pickup time to avoid a cancellation fee.

4. No-Show Policy

• If you do not arrive to pick up your vehicle and no prior cancellation was made, no refund will be issued, and we reserve the right to rent the vehicle to another customer.

• A 100% charge of the first rental day may apply.

5. Refund Timeline

• Refunds (when applicable) will be issued to the original payment method within 5–7 business days after cancellation confirmation.

6. Modifications

Changes to your reservation (such as date/time) are subject to availability.

Rate differences may apply.

Please contact us as early as possible to adjust your reservation.

7. How to Cancel

To cancel or modify your reservation, please contact us via:

Phone: 214-518-5685

Email: Makkaautocenter1@gmail.com

8. Exceptions

We may waive cancellation fees due to emergencies or extreme weather conditions at our discretion. Supporting documentation may be required.