M2 Orlando Rental Car

Set by M2 Orlando Rental Car.

Terms & Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from M2 Orlando Rental Car, ensuring transparency and clarity in all interactions and transactions.

• Minimum Rental Age: GUEST must be at least 25 years old to book and utilize a vehicle.

• Guest Responsibilities: GUEST refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid phone number and treat the vehicle and any extras well, ensuring timely return in the same condition. Only approved drivers may drive the vehicle.

• Scope of Use: GUEST may access the rental vehicle only during the trip period and must return it on time to the specified location. GUEST must present a valid driver's license and exercise reasonable care. M2 Orlando Rental Car may terminate the trip for misuse and require the vehicle’s return. Seat belts and child safety laws must be adhered to, and the vehicle must not be taken out of the state without written authorization.

• Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

• Prohibited Use / Operations: The vehicle must not be used for: 1. Any purpose without company consent. 2. By anyone under 25 or without a valid license. 3. For hire, towing, racing, illegal activities, or while impaired. 4. Off-roading or driving on unpaved roads.5. Carrying hazardous materials or exceeding capacity. 6.Reckless driving, speeding, or parking in restricted areas.

• Tolls & Electronic Toll Collection: GUEST is fully responsible for all toll charges incurred during the rental period. M2 Orlando Rental Car will retain the security deposit to cover any accumulated tolls. Upon receiving the final toll statement, the exact toll usage will be deducted directly from the deposit, and any remaining deposit balance will be refunded. If the total toll charges exceed the available deposit amount, GUEST authorizes M2 Orlando Rental Car to charge the outstanding balance to the primary payment method on file.

• Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. Violations will incur a $500 cleaning fee plus additional costs for any damages.

• Animals: Animals are prohibited in M2 Orlando Rental Car vehicles unless authorized. Violations will result in a $150 administrative fee plus cleaning fees and potential trip cancellation.

• Occupants: GUEST must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger and subject to termination. M2 Orlando Rental Car cannot be held responsible for the safety of other guests

• Fuel: Vehicles must be returned with the same fuel level as at the start of the trip. Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

• Cleaning Fee Levels: M2 Orlando Rental Car provides basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond the basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return: Moderate Cleaning ($50) - Includes mud, sand, moderate bug debris, minor odors, and small spills. Heavy Cleaning ($100) - For moderate stains, heavy odors (e.g., smoke), and extensive bug debris. Severe Cleaning ($150) - Involves steam cleaning or full detailing due to significant damage. Pet Hair Removal ($150) - Specifically for extensive pet hair. Multiple Issues Cleaning ($250) - Applies when multiple cleaning levels are required.

• Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST is liable for any damage to the vehicle's tinted windows and will be charged for repairs at market value.

• Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries, the insurance needs to be provided for the primary driver and also any authorized additional driver added to the reservation. In case of using the insurance from the car owned by M2 Orlando Rental Car the guest is subject to pay a deductible from $1,000 to $2,000 in case of any incident or accident.

• Legal Notice: By booking, GUEST agrees to M2 Orlando Rental Car terms and conditions and authorizes charges for damages, fees, and violations.

• Hybrid/Electric Vehicles: Guests must return hybrid/electric vehicles fully charged (90-100%). Guests should maintain the charge above 30% throughout the reservation.

• Use of GPS Tracking Devices: The GPS is installed on all the vehicles due to insurance purposes, guests have no expectation of privacy regarding vehicle location. Disabling GPS may result in trip cancellation and fees.

• Additional Charges: Guests are responsible for all charges including airport fees, vehicle recovery, and missing keys/fobs.

• Taxes, Surcharges & Fees: Guests pay applicable taxes, surcharges, and additional fees specified in the rental agreement.

• Cancellation, Late Pick-Up or Return Fees, No Show: Cancellation fees apply after specified periods. No-shows incur full reservation costs. Additional fees apply for late pick-up or return without authorization.

• Penalties: Violations of rental terms may result in trip cancellation, damages fees, and administrative penalties up to $250 per violation.

• Payment: Payments must match the guest's name on the reservation. Cash payments may be accepted under specific circumstances.

Set by M2 Orlando Rental Car.

Privacy Policy

Information Collection:

• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

Use of Information:

• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

• We may share your information with third parties for billing, processing, and legitimate business purposes.

• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

Security:

• We implement security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention:

• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by M2 Orlando Rental Car.

Cancellation Policy

Cancellation, Late Pick-up, or Return Fees, No Show

GUEST CANCELLATION

*Guest may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Guest received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Guest cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 72 hours before booking start;

*If a Guest requests a booking modification and M2 Orlando Rental Car accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Guests are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact M2 Orlando Rental Car through email or phone support to report the issue;

Cancellations outside the free period

*If a Guest wants to cancel a booking after check in, we encourage them to notify M2 Orlando Rental Car via email or phone support as soon as possible. We’ll issue a partial refund to Guests who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the Guest the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the Guest the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Guest no-show

*If a Guest fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a Guest no-show.

*A Guest who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a Guest no-show. M2 Orlando Rental Car will cancel a Guest no-show booking, and no refund will be issued.

*For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the Guest their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event M2 Orlando Rental Car makes a good faith attempt to reschedule the booking, but both Guest and M2 Orlando Rental Car are unable to agree on a satisfactory booking modification and the booking must be canceled, M2 Orlando Rental Car will consider this earnings as though it were a Guest no-show.

Exceptions

*Exceptions to the Guest refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the Guest has submitted a booking modification request to shorten their booking and M2 Orlando Rental Car has accepted through the Email, as defined in M2 Orlando Rental Car terms and conditions

Booking canceled by M2 Orlando Rental Car

*In some cases, M2 Orlando Rental Car trust and safety team will cancel a Guest’s booking. If that were to happen, our team of support will contact the Guest, and issue the Guest a full refund. In these instances, M2 Orlando Rental Car is available to help Guest rebook 24/7