JAPPii

Set by JAPPii.

Rental Agreement Terms & Conditions

JAPPii LLC VEHICLE SHARING & RENTAL AGREEMENT

Jappii LLC

208 S Peak St, Dallas, TX 75226

Phone: (888) 608-8385

Website: Jappii.com

Email: contact@jappii.com

Last Updated: June 2026

1. PARTIES TO THIS AGREEMENT

This Vehicle Sharing and Rental Agreement ("Agreement") is entered into between Jappii LLC ("Jappii," "Company," "Host," "we," "our," or "us") and the individual identified as the Renter ("Guest," "Driver," "you," or "your") on the reservation.

The reservation details, vehicle information, trip summary, checkout photos, policies, and this Agreement collectively form the complete rental contract.

By taking possession of the vehicle, signing electronically, making payment, or using the vehicle, the Guest agrees to be bound by all terms of this Agreement.

2. DEFINITIONS

2.1 Vehicle

The automobile identified on the reservation, including keys, accessories, equipment, tires, documents, and installed technology.

2.2 Reservation Period

The period beginning when the Guest takes possession of the Vehicle and ending when the Vehicle is physically returned, inspected, and accepted by Jappii.

2.3 Approved Driver

Any driver specifically approved by Jappii in writing before operating the Vehicle.

2.4 Extras

Any optional equipment or services provided by Jappii including child seats, toll devices, delivery services, roadside assistance packages, GPS devices, chargers, or other accessories.

3. ELIGIBILITY REQUIREMENTS

To rent a vehicle from Jappii, the Guest must:

• Be at least 21 years of age.

• Possess a valid driver's license.

• Provide proof of identity.

• Provide proof of insurance when required.

• Meet Jappii's underwriting and verification requirements.

• Provide accurate and truthful information.

Jappii reserves the right to deny or cancel any reservation at its sole discretion.

4. VEHICLE CONDITION

Guest acknowledges:

• The Vehicle has been inspected before delivery.

• Guest has had an opportunity to inspect the Vehicle.

• Vehicle condition is documented through pre-trip photos and inspection reports.

• The Vehicle is accepted in its current condition unless otherwise noted.

The Vehicle is provided "AS IS" except where prohibited by law.

Jappii disclaims all implied warranties including merchantability and fitness for a particular purpose.

If the Vehicle becomes unsafe to operate, Guest shall immediately stop driving and notify Jappii.

5. AUTHORIZED USE ONLY

The Vehicle may only be operated by:

• The Guest; or

• An Approved Driver authorized by Jappii.

The following uses are strictly prohibited:

• Racing

• Speed contests

• Off-road driving

• Driver training

• Towing without authorization

• Transporting hazardous materials

• Transporting illegal substances

• Reckless driving

• Operating while impaired

• Criminal activity

• Subletting or re-renting the Vehicle

Violation of this section may result in immediate termination of the rental.

6. MILEAGE, FUEL & CHARGING

Unless otherwise stated:

• Rentals include the mileage allowance shown on the reservation.

• Excess mileage is charged at the rate listed on the reservation.

• Vehicles must be returned with the same fuel level as received.

• Electric vehicles must be returned with the same battery level as received.

Refueling, charging, and service fees may apply if returned below the required level.

7. VEHICLE RETURN

Guest agrees to return the Vehicle:

• On or before the scheduled return time.

• To the agreed return location.

• In substantially the same condition as received.

• With all keys, accessories, and documents.

The rental continues until the Vehicle is physically returned and accepted by Jappii.

Returning a Vehicle to an unauthorized location does not terminate the Guest's responsibility.

8. LATE RETURNS

If the Vehicle is not returned when due:

• Additional rental charges continue to accrue.

• Jappii may charge applicable late fees.

• Jappii may disable the Vehicle where permitted by law.

• Jappii may initiate recovery procedures.

If Guest fails to return the Vehicle or ceases communication, Jappii may consider the Vehicle wrongfully retained and may report the matter to law enforcement.

Guest remains financially responsible until the Vehicle is recovered and inspected.

9. FINANCIAL RESPONSIBILITY

Guest is financially responsible for:

• Damage to the Vehicle.

• Theft of the Vehicle.

• Missing equipment.

• Lost keys.

• Administrative costs.

• Storage fees.

• Recovery costs.

• Towing expenses.

• Collection costs.

• Legal expenses where permitted by law.

• Diminished value where allowed by law.

• Loss of use where allowed by law.

This responsibility applies regardless of fault unless prohibited by applicable law.

10. INSURANCE REQUIREMENTS

Guests are encouraged to maintain valid automobile insurance.

Where applicable, the Guest's insurance shall be primary for claims arising during the Reservation Period.

Jappii's commercial insurance policies do not automatically extend coverage to renters unless specifically stated in writing.

Failure to maintain insurance does not reduce Guest's financial responsibility under this Agreement.

11. COLLISION DAMAGE WAIVER (CDW)

If Guest purchases Jappii's Collision Damage Waiver:

• Coverage applies only as described in the CDW agreement.

• Coverage is subject to all exclusions and limitations.

• Coverage may be denied for prohibited use, fraud, intentional damage, criminal activity, unauthorized drivers, or violations of this Agreement.

If CDW is denied or unavailable, Guest remains fully responsible for damages.

12. ACCIDENTS & DAMAGE REPORTING

In the event of an accident, theft, vandalism, or damage, Guest shall:

• Immediately notify law enforcement where required.

• Immediately notify Jappii.

• Secure names and insurance information of involved parties.

• Cooperate fully with any investigation.

• Provide photographs upon request.

Failure to comply may result in denial of any protection purchased.

13. PERSONAL PROPERTY

Jappii is not responsible for:

• Lost property.

• Stolen property.

• Damaged property.

• Data stored within the Vehicle.

Guest releases Jappii from all liability related to personal property left in or around the Vehicle.

Any property recovered may be returned at Guest's expense.

14. SMOKING, PETS & CLEANING

Smoking or vaping inside the Vehicle is prohibited.

Unless expressly authorized:

• Pets are prohibited.

• Excessive dirt or odors are prohibited.

Cleaning fees may be charged for:

• Smoke odor.

• Pet hair.

• Excessive dirt.

• Bodily fluids.

• Stains.

• Excessive trash.

Minimum cleaning fees start at $100 and may increase based on actual costs.

15. TOLLS, TICKETS & VIOLATIONS

Guest is responsible for:

• Toll charges.

• Parking tickets.

• Traffic citations.

• Impound fees.

• Administrative processing fees.

These charges may be billed after the reservation ends.

16. GPS, TELEMATICS & VEHICLE TRACKING

Guest acknowledges that the Vehicle may contain:

• GPS tracking devices.

• Telematics systems.

• Remote diagnostic systems.

• Recovery technology.

Jappii may use these systems to:

• Verify vehicle location.

• Recover overdue vehicles.

• Investigate theft.

• Monitor vehicle health.

• Protect company assets.

Guest consents to such monitoring.

17. COLLECTIONS & RECOVERY

If amounts remain unpaid:

• Jappii may pursue collection efforts.

• Accounts may be assigned to collection agencies.

• Legal action may be initiated.

• Credit reporting may occur where permitted by law.

Guest agrees to pay reasonable collection costs and attorney fees where permitted by law.

18. INDEMNIFICATION

Guest agrees to indemnify, defend, and hold harmless Jappii LLC, its owners, employees, affiliates, and agents from any claims, losses, damages, liabilities, penalties, expenses, or costs arising from:

• Guest's use of the Vehicle.

• Breach of this Agreement.

• Negligence or misconduct.

• Injury to persons.

• Property damage.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Jappii shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from this Agreement or use of the Vehicle.

20. GOVERNING LAW

This Agreement shall be governed by the laws of the State of Texas.

Venue for any dispute shall be located in Dallas County, Texas.

21. ELECTRONIC SIGNATURES

Electronic signatures, digital acceptance, online reservations, text message confirmations, and electronic acknowledgements shall have the same force and effect as handwritten signatures.

22. ENTIRE AGREEMENT

This Agreement, reservation details, inspection reports, trip photos, policies, and any signed addenda constitute the entire agreement between the parties.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

ACKNOWLEDGEMENT

By signing, paying for, accepting possession of, or operating the Vehicle, Guest acknowledges that they have read, understood, and agree to all terms of this Agreement.

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

Privacy Policy

link : https://docs.google.com/document/d/1XLeF_MqrBnk_PuJjzQX4t3i-2zFZ8wFBVudl5SrOWu0/edit?tab=t.0

Privacy Policy

Jappii LLC

Email: contact@jappii.com

Phone: +1 888-608-8385

208 S Peak St

Dallas, TX 75226

Website: Jappii.com

Last Updated: April 20, 2025

1. Who We Are

Jappii LLC (“we,” “us,” or “our”) operates Jappii.com, a car rental service offering affordable, high-quality vehicles. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or rent a vehicle from us.

2. Information We Collect

We collect the following types of information when you use our services:

a. Personal Information

• Full name

• Contact information (email, phone number, address)

• Driver’s license details

• Insurance information

• Payment and billing information

b. Device & Usage Information

• IP address

• Browser type

• Pages visited and interaction on our site

• Cookies and tracking technology (for performance and analytics)

3. How We Use Your Information

We use your information to:

• Process rental reservations and payments

• Verify identity and driving eligibility

• Communicate with you about bookings or issues

• Ensure compliance with our rental policies

• Improve our services and website experience

• Meet legal or regulatory requirements

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, insurance verification platforms, or software tools (e.g., booking systems)

• Law Enforcement: If required by law or for investigating fraud or vehicle damage/theft

• Partners: For services like roadside assistance or emergency support

5. How We Protect Your Information

We use industry-standard security protocols to protect your information:

• Encrypted communication (SSL)

• Secure storage of personal documents

• Limited internal access to sensitive data

6. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your experience and collect anonymized data for analytics. You can adjust your browser settings to control cookie usage.

7. Your Rights

Depending on your location, you may have the right to:

• Access or update your personal information

• Request deletion of your information

• Opt out of certain uses (like marketing emails)

To exercise these rights, contact us at contact@jappii.com.

8. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations (such as tax or insurance purposes).

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors or insurance providers). We are not responsible for the privacy practices of these sites.

10. Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have questions or concerns about this policy or your data, contact us at:

Jappii LLC

📧 contact@jappii.com

📞 Phone: +1 888-608-8385

SECURITY DEPOSIT AUTHORIZATION AGREEMENT

https://docs.google.com/document/d/1DrvdwPB6ZLEZaZpFRV9CUryFjAPsVFfEt_KjyD1zOTE/edit?usp=sharing

Car Rental Agreement

ADDENDUM A

SECURITY DEPOSIT AUTHORIZATION AGREEMENT

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

Purpose

This Security Deposit Authorization Agreement forms part of the Vehicle Sharing & Rental Agreement between Jappii LLC ("Jappii") and the Guest.

Security Deposit Authorization

Guest authorizes Jappii to place a hold, preauthorization, or charge a security deposit on any payment method provided by Guest.

The security deposit is intended to secure Guest's obligations under the rental agreement and may be used to satisfy amounts owed, including but not limited to:

• Vehicle damage

• Missing keys

• Missing accessories

• Excess mileage

• Fuel charges

• Cleaning fees

• Smoking fees

• Pet-related fees

• Toll charges

• Parking tickets

• Traffic citations

• Administrative fees

• Recovery expenses

• Collection costs

• Unpaid rental charges

Deposit Return

Any unused portion of the security deposit will be released after:

• Vehicle inspection is completed;

• Outstanding charges have been identified; and

• Jappii confirms no additional charges are pending.

Processing times vary by financial institution and may take several business days.

Additional Charges

Guest understands that damages or charges may exceed the amount of the security deposit.

Guest remains responsible for all amounts exceeding the deposit.

Authorization

Guest authorizes Jappii to charge any payment method provided for any amounts owed under the rental agreement.

•

VEHICLE RECOVERY & LOCATOR AUTHORIZATION

ADDENDUM B

VEHICLE RECOVERY & LOCATOR AUTHORIZATION

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

Vehicle Tracking Disclosure

Guest acknowledges that the Vehicle may contain:

• GPS tracking devices

• Telematics systems

• Vehicle health monitoring systems

• Recovery devices

• Remote immobilization technology where permitted by law

Purpose of Tracking

Tracking technology may be used for:

• Theft prevention

• Vehicle recovery

• Location verification

• Roadside assistance

• Vehicle maintenance monitoring

• Insurance compliance

• Investigation of accidents or claims

Failure to Return Vehicle

If the Vehicle is not returned when required, Guest authorizes Jappii to use available recovery methods, including:

• Vehicle location services

• Third-party recovery vendors

• Repossession services

• Law enforcement assistance

Recovery Costs

Guest agrees to pay all reasonable costs associated with recovering the Vehicle, including:

• Investigator fees

• Recovery agent fees

• Towing expenses

• Storage charges

• Transportation costs

• Administrative expenses

• Legal expenses where permitted by law

Tampering

Guest shall not disconnect, disable, damage, remove, shield, or interfere with any tracking or telematics device.

Tampering may result in immediate termination of the rental and additional fees.

•

PAYMENT DISPUTE & CHARGEBACK POLICY

Car Rental Agreement

ADDENDUM C

PAYMENT DISPUTE & CHARGEBACK POLICY

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

Agreement to Contact Jappii First

Guest agrees to contact Jappii before initiating a chargeback or payment dispute.

Jappii will be given a reasonable opportunity to investigate and resolve any concerns.

Valid Charges

Guest agrees that the following may be charged after the rental period:

• Rental extensions

• Mileage overages

• Fuel charges

• Cleaning fees

• Smoking fees

• Damage claims

• Tolls

• Tickets

• Recovery expenses

• Administrative fees

• Collection costs

Chargeback Misuse

If Guest initiates a chargeback for a valid charge, Jappii may provide supporting documentation including:

• Signed agreements

• GPS records

• Payment records

• Vehicle photographs

• Inspection reports

• Communications

• Toll invoices

• Damage estimates

Collection Rights

Amounts reversed through chargebacks remain due and payable.

Jappii reserves the right to pursue collection, legal remedies, and recovery of all related costs.

•

PHOTO & VEHICLE CONDITION VERIFICATION AGREEMENT

Car Rental Agreement

ADDENDUM D

PHOTO & VEHICLE CONDITION VERIFICATION AGREEMENT

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

Pre-Trip Inspection

Guest acknowledges that photographs and videos may be taken before vehicle delivery.

These records establish the Vehicle's condition at the beginning of the rental.

Guest Responsibility

Guest agrees to inspect the Vehicle before driving.

Any unreported damage is presumed to have been accepted by Guest.

Return Inspection

Jappii may photograph and inspect the Vehicle upon return.

Guest agrees that:

• Pre-trip photos

• Post-trip photos

• Video recordings

• Inspection reports

• GPS records

may be used to determine responsibility for damages.

Damage Reporting

Guest shall immediately report any damage occurring during the rental period.

Failure to report damage may result in additional administrative fees.

Evidence

Photographs, videos, timestamps, inspection reports, repair estimates, telematics data, and witness statements may be relied upon as evidence in resolving disputes.

•

ELECTRONIC COMMUNICATION & CONSENT AGREEMENT

Car Rental Agreement

E

ADDENDUM E

ELECTRONIC COMMUNICATION & CONSENT AGREEMENT

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

Electronic Communications

Guest consents to receive communications electronically, including:

• Reservation confirmations

• Rental agreements

• Invoices

• Receipts

• Collection notices

• Damage notices

• Demand letters

• Policy updates

• Legal notices where permitted by law

Methods of Communication

Communications may be delivered through:

• Email

• SMS/Text Message

• Phone Calls

• Voicemail

• Website Notifications

• Electronic Signature Platforms

Accuracy of Information

Guest is responsible for maintaining accurate contact information.

Notice sent to the email address or phone number provided by Guest shall be deemed delivered.

Electronic Signatures

Guest agrees that electronic signatures, initials, clicks, checkboxes, SMS confirmations, and digital acknowledgements have the same legal effect as handwritten signatures.

Recording Consent

Guest consents to customer service and operational calls being recorded for quality assurance, dispute resolution, fraud prevention, and training purposes where permitted by law.

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

•

VEHICLE NON-RETURN & FINANCIAL RESPONSIBILITY DISCLOSURE

Car Rental Agreement

ADDENDUM F

VEHICLE NON-RETURN & FINANCIAL RESPONSIBILITY DISCLOSURE

Jappii LLC

208 S Peak St, Dallas, TX 75226

Phone: (888) 608-8385

Website: Jappii.com

Email: contact@jappii.com

IMPORTANT DISCLOSURE

This Vehicle Non-Return & Financial Responsibility Disclosure is incorporated into and forms part of the Jappii Vehicle Sharing & Rental Agreement.

By signing this document, accepting possession of the Vehicle, or operating the Vehicle, Guest acknowledges and agrees to the following terms.

1. CONTINUING FINANCIAL RESPONSIBILITY

Guest understands and agrees that the rental period does not end until:

• The Vehicle is physically returned to a location approved by Jappii;

• Jappii regains possession of the Vehicle;

• The Vehicle is inspected and checked in by Jappii.

Rental charges, fees, and financial responsibility continue until all three conditions have been satisfied.

2. FAILURE TO RETURN VEHICLE

Guest agrees to return the Vehicle on or before the scheduled return date and time.

If the Vehicle is not returned as agreed, Guest remains fully responsible for:

• Daily rental charges;

• Extension charges;

• Late return fees;

• Mileage charges;

• Fuel charges;

• Tolls and violations;

• Damage occurring after the scheduled return date;

• Theft or loss of the Vehicle;

• Vandalism;

• Storage fees;

• Recovery costs;

• Administrative fees;

• Collection costs;

• Legal expenses where permitted by law.

3. UNAUTHORIZED POSSESSION

Guest understands that permission to operate or possess the Vehicle automatically terminates when:

• The rental period expires;

• A payment becomes delinquent;

• Jappii demands return of the Vehicle;

• Guest violates the rental agreement;

• Fraud or misrepresentation is discovered.

Continued possession after termination of authorization may be considered unlawful possession under applicable law.

4. VEHICLE RECOVERY

If the Vehicle is overdue, Guest authorizes Jappii to take reasonable steps to recover the Vehicle, including:

• GPS location services;

• Vehicle recovery vendors;

• Private recovery agents;

• Towing services;

• Storage facilities;

• Law enforcement assistance where appropriate.

Guest agrees to cooperate fully with recovery efforts.

5. RECOVERY COSTS

Guest agrees to reimburse Jappii for all reasonable expenses incurred in recovering the Vehicle, including but not limited to:

• Towing fees;

• Transportation costs;

• Storage fees;

• Investigator fees;

• Recovery vendor fees;

• Travel expenses;

• Administrative costs;

• Attorney fees where permitted by law;

• Court costs where permitted by law.

These costs are separate from rental charges and may be charged in addition to any other amounts owed.

6. RETURNING TO AN UNAUTHORIZED LOCATION

Guest understands that leaving the Vehicle at an unauthorized address, parking lot, business, residence, airport, or roadside location does not constitute a valid return.

Guest remains fully responsible for the Vehicle until Jappii physically recovers and checks in the Vehicle.

7. THEFT, LOSS, OR VANDALISM

Guest remains responsible for the condition and security of the Vehicle until Jappii regains possession.

If the Vehicle is stolen, vandalized, damaged, impounded, abandoned, or otherwise lost while under Guest's responsibility, Guest may be held financially responsible to the fullest extent permitted by law and the rental agreement.

8. FAILURE TO COMMUNICATE

Failure to respond to phone calls, text messages, emails, demand letters, recovery agents, or other reasonable communications regarding an overdue Vehicle may result in escalation of recovery efforts.

Jappii reserves the right to pursue all remedies available under the rental agreement and applicable law.

9. PAYMENT AUTHORIZATION

Guest authorizes Jappii to charge any payment method provided by Guest for amounts owed under this disclosure and the rental agreement, including:

• Rental charges;

• Late fees;

• Recovery expenses;

• Damage claims;

• Administrative fees;

• Collection costs.

If the payment method is declined, Guest remains personally responsible for all outstanding amounts.

10. ACKNOWLEDGEMENT

By signing below, Guest acknowledges:

☐ I understand that rental charges continue until the Vehicle is physically returned and accepted by Jappii.

☐ I understand that returning a Vehicle to an unauthorized location does not end my responsibility.

☐ I understand that I remain financially responsible for the Vehicle until Jappii regains possession.

☐ I understand that Jappii may use recovery agents, towing services, GPS technology, and law enforcement assistance where appropriate to recover an overdue Vehicle.

☐ I understand that I may be charged recovery expenses, legal expenses, collection expenses, and additional rental charges if I fail to return the Vehicle as agreed.

☐ I have read and agree to this Vehicle Non-Return & Financial Responsibility Disclosure.

Guest Name: ______________________________

Driver's License Number: ______________________________

Vehicle: ______________________________

Reservation Number: ______________________________

Guest Signature: ______________________________

Date: ______________________________

By signing, paying for, accepting possession of, or operating the Vehicle, Guest acknowledges that they have read, understood, and agree to all terms of this Agreement.

Jappii LLC

208 S Peak St, Dallas, TX 75226

Jappii.com

(888) 608-8385

•

Set by JAPPii.

Privacy Policy

Privacy Policy

JAPPII LLC PRIVACY POLICY

Jappii LLC

208 S Peak St, Dallas, TX 75226

Website: Jappii.com

Email: contact@jappii.com

Phone: (888) 608-8385

Last Updated: June 18, 2026

1. WHO WE ARE

Jappii LLC ("Jappii," "we," "us," or "our") operates Jappii.com and provides vehicle rental, vehicle sharing, vehicle delivery, roadside support, partner vehicle management, and related transportation services.

This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, mobile communications, rental transactions, customer service interactions, and related services.

By using our services, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

A. Personal Information

We may collect:

• Full name

• Date of birth

• Residential address

• Email address

• Telephone number

• Driver's license information

• Driver eligibility information

• Insurance information

• Emergency contact information

• Reservation history

• Rental history

• Vehicle usage records

B. Identity Verification Information

To verify eligibility and prevent fraud, we may collect:

• Government-issued identification

• Driver's license images

• Selfie photographs

• Proof of address

• Insurance cards

• Supporting verification documents

C. Payment Information

We may collect:

• Credit card information

• Debit card information

• Billing address

• Payment transaction history

• Security deposit authorizations

Payment information is generally processed through third-party payment processors and is not stored by Jappii except as necessary for business records.

D. Website & Device Information

We may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Referring websites

• Website activity

• Session information

• Cookies and analytics data

3. VEHICLE DATA & TELEMATICS

Vehicles rented through Jappii may contain:

• GPS tracking devices

• Vehicle telematics systems

• Mileage tracking systems

• Vehicle health monitoring systems

• Recovery technology

Information collected may include:

• Vehicle location

• Mileage

• Fuel levels

• Battery levels

• Maintenance alerts

• Vehicle status information

This information may be used for:

• Fleet management

• Theft prevention

• Vehicle recovery

• Roadside assistance

• Damage investigations

• Rental compliance

• Safety monitoring

Guest acknowledges and consents to such collection while using a Jappii vehicle.

4. HOW WE USE YOUR INFORMATION

We use information to:

• Process reservations

• Verify identity and eligibility

• Prevent fraud

• Process payments

• Manage security deposits

• Provide customer support

• Investigate accidents and claims

• Recover overdue vehicles

• Communicate regarding reservations

• Improve services

• Comply with legal obligations

• Enforce contracts and policies

5. SMS, EMAIL & PHONE COMMUNICATIONS

By providing your contact information, you consent to receive:

• Reservation updates

• Payment reminders

• Rental notifications

• Recovery communications

• Customer support messages

• Promotional communications (where permitted)

Message and data rates may apply.

You may opt out of marketing communications at any time. Operational and contractual communications may still be sent when necessary.

6. CALL RECORDINGS

Phone calls with Jappii may be monitored or recorded for:

• Quality assurance

• Training

• Fraud prevention

• Customer service

• Dispute resolution

By communicating with Jappii, you consent to such recordings where permitted by law.

7. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information with:

Service Providers

• Payment processors

• Booking platforms

• Identity verification providers

• Technology vendors

• Hosting providers

Insurance & Claims Partners

• Insurance carriers

• Claims administrators

• Damage assessment vendors

Recovery & Collections Partners

• Recovery agencies

• Towing companies

• Investigators

• Collection agencies

• Attorneys

Government & Law Enforcement

When required by law or necessary to:

• Investigate fraud

• Recover vehicles

• Respond to subpoenas

• Protect rights or safety

• Report criminal activity

8. FRAUD PREVENTION

We may use collected information to:

• Verify identity

• Detect suspicious activity

• Prevent unauthorized transactions

• Prevent vehicle theft

• Investigate policy violations

Reservations may be denied or canceled if fraud concerns are identified.

9. DATA RETENTION

We retain information only as long as reasonably necessary to:

• Provide services

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the nature of the information.

10. DATA SECURITY

We implement reasonable safeguards including:

• SSL encryption

• Restricted access controls

• Secure document storage

• Password-protected systems

• Vendor security reviews

No system is completely secure, and we cannot guarantee absolute security.

11. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access personal information

• Correct inaccurate information

• Request deletion of certain information

• Request information regarding data processing

• Opt out of marketing communications

Requests may be submitted to contact@jappii.com.

Certain information may be retained when required by law or necessary to enforce agreements.

12. CHILDREN'S PRIVACY

Jappii services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

Jappii is not responsible for the privacy practices, content, or security of those websites.

Users should review the privacy policies of any third-party websites they visit.

14. BUSINESS TRANSFERS

If Jappii is involved in a merger, acquisition, financing, asset sale, or business transfer, customer information may be transferred as part of that transaction.

Any successor entity will remain subject to applicable privacy obligations.

15. POLICY CHANGES

We may update this Privacy Policy periodically.

Updated versions will be posted on Jappii.com with a revised "Last Updated" date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

Jappii LLC

208 S Peak St, Dallas, TX 75226

Website: Jappii.com

Email: contact@jappii.com

Phone: (888) 608-8385

Set by JAPPii.

JAPPII LLC CANCELLATION & REFUND POLICY

JAPPII LLC CANCELLATION & REFUND POLICY

Jappii LLC

208 S Peak St, Dallas, TX 75226

Website: Jappii.com

Email: contact@jappii.com

Phone: (888) 608-8385

Last Updated: June 18, 2026

1. PURPOSE

This Cancellation & Refund Policy governs reservation cancellations, modifications, no-shows, unused rental time, and refunds for vehicle rentals booked through Jappii LLC ("Jappii").

By making a reservation, Guest agrees to the terms of this Policy.

2. FREE CANCELLATION PERIOD

Reservations canceled at least 24 hours before the scheduled pickup time are eligible for a full refund of rental charges paid.

The following may be non-refundable:

• Verification fees

• Processing fees

• Third-party transaction fees

• Optional add-on services already performed

3. CANCELLATIONS WITHIN 24 HOURS OF PICKUP

Reservations canceled less than 24 hours before the scheduled pickup time may be subject to a cancellation fee equal to:

The greater of:

• 50% of the total reservation amount; or

• One day's rental charge

Jappii reserves the right to waive or reduce cancellation fees at its discretion.

4. SAME-DAY CANCELLATIONS

Reservations canceled on the scheduled pickup date may not be eligible for a refund.

Refund eligibility will be determined based on:

• Vehicle preparation costs

• Scheduling commitments

• Delivery arrangements

• Vehicle availability lost due to the reservation

5. NO-SHOW POLICY

A reservation is considered a "No-Show" if:

• Guest fails to arrive for pickup; or

• Guest fails to complete required verification; or

• Guest fails to respond to pickup communications within a reasonable period.

No-shows may result in forfeiture of:

• Rental payments

• Reservation fees

• Delivery fees

• Verification fees

Security deposits not otherwise applied may be refunded.

6. EARLY RETURNS

Returning a Vehicle before the scheduled end of the reservation does not automatically entitle Guest to a refund.

Unused rental time is generally non-refundable.

Jappii may, at its sole discretion, provide a partial credit or refund.

7. VEHICLE UNAVAILABLE

If Jappii is unable to provide the reserved Vehicle due to:

• Mechanical issues

• Prior damage

• Safety concerns

• Unforeseen circumstances

Jappii may:

• Provide a comparable replacement vehicle;

• Upgrade the Guest to another available vehicle; or

• Issue a full refund of amounts paid.

Refunds under this section are limited to amounts paid directly to Jappii.

Jappii is not responsible for incidental expenses, travel costs, hotel costs, rideshare expenses, lost business opportunities, or consequential damages.

8. DELIVERY FEES

Delivery fees are refundable only if:

• Jappii cancels the reservation; or

• Delivery services have not yet been performed.

Once a delivery driver has been dispatched or delivery services have been completed, delivery fees become non-refundable.

9. VERIFICATION FAILURES

Guests who fail identity verification, driver's license verification, payment verification, insurance verification, fraud screening, or other eligibility requirements may have their reservation canceled.

In such cases:

• Rental charges may be refunded at Jappii's discretion;

• Verification fees remain non-refundable;

• Processing fees may remain non-refundable.

10. REFUNDS

Approved refunds are generally issued to the original payment method.

Refund processing times vary by financial institution and may take between 3 and 10 business days, or longer depending on the payment provider.

Jappii is not responsible for delays caused by banks, credit card issuers, or payment processors.

11. RESERVATION MODIFICATIONS

Reservation modifications, including changes to:

• Dates

• Times

• Vehicle selection

• Pickup location

• Return location

are subject to vehicle availability and approval.

Rate adjustments may apply.

12. FORCE MAJEURE

Jappii shall not be liable for cancellations, delays, or inability to perform due to circumstances beyond its reasonable control, including:

• Severe weather

• Natural disasters

• Government actions

• Road closures

• Power outages

• Acts of terrorism

• Civil disturbances

• Public health emergencies

Refunds, if any, shall be determined by Jappii based on the specific circumstances.

13. RIGHT TO REFUSE SERVICE

Jappii reserves the right to refuse or cancel any reservation for reasons including but not limited to:

• Fraud concerns

• Safety concerns

• Verification failures

• Policy violations

• Inaccurate information provided by Guest

• Inability to meet rental requirements

Any refund issued will be determined in accordance with this Policy.

14. CONTACT INFORMATION

Questions regarding cancellations or refunds may be directed to:

Jappii LLC

208 S Peak St, Dallas, TX 75226

Website: Jappii.com

Email: contact@jappii.com

Phone: (888) 608-8385