House of Cars Rental Cars

Set by House of Cars Rental Cars.

TERMS AND CONDITIONS

Terms & Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from

House of Cars Rental Cars, ensuring transparency and clarity in all interactions and transactions.

1. Minimum Rental Age: GUEST must be at least 25 years old to book and utilize a

vehicle.

2. Guest Responsibilities: GUEST refers to the primary person who booked the trip

and any authorized secondary drivers. GUEST must provide a valid phone number

and treat the vehicle and any extras well, ensuring timely return in the same

condition. Only approved drivers may drive the vehicle.

3. Scope of Use: GUEST may access the rental vehicle only during the trip period and

must return it on time to the specified location. GUEST must present a valid driver's

license and exercise reasonable care. House of Cars Rental Cars may terminate the trip for

misuse and require the vehicle’s return. Seat belts and child safety laws must be

adhered to, and the vehicle must not be taken out of the state without written

authorization.

4. Driver Requirements: The primary driver must pick up and return the vehicle, and

only approved additional drivers may operate it.

5. Prohibited Use / Operations: The vehicle must not be used for: 1. Any purpose

without company consent. 2. By anyone under 25 or without a valid license. 3. For

hire, towing, racing, illegal activities, or while impaired. 4. Off-roading or driving on

unpaved roads.5. Carrying hazardous materials or exceeding capacity. 6.Reckless

driving, speeding, or parking in restricted areas.

6. Smoking and Narcotics: All vehicles are non-smoking and narcotic-free.

This includes Cigarettes, Cigars, Marjuana and Vapes. Violations

will incur a $250 cleaning fee plus additional costs for any damages.

7. Animals: Animals are prohibited in House of Cars Rental Cars vehicles unless

Authorized. Violations will result in a $150 administrative fee plus cleaning fees and

potential trip Cancellation.

8. Occupants: GUEST must not exceed the number of passengers authorized by the

vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized

passenger and subject to termination. House of Cars Rental Cars cannot be held

responsible for the safety of other guests

9. Fuel: Vehicles must be returned with the same fuel level as at the start of the trip.

Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

10. Cleaning Fee Levels: House of Cars Rental Cars provides basic cleaning.

Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond

the basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return:

Moderate Cleaning ($50) - Includes mud, sand, moderate bug debris, minor odors,

and small spills. Heavy Cleaning ($100) - For moderate stains, heavy odors (e.g.,

smoke), and extensive bug debris. Severe Cleaning ($150) - Involves steam cleaning

or full detailing due to significant damage. Pet Hair Removal ($150) - Specifically for

extensive pet hair. Multiple Issues Cleaning ($250) - Applies when multiple cleaning

levels are required.

11. Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's

interior. Violations will result in liability for any resulting damages. GUEST is liable for

any damage to the vehicle's tinted windows and will be charged for repairs at market

value.

12. Insurance: GUEST must have and provide proof of primary vehicle insurance that

covers the rental vehicle and any potential damages or injuries.

TERMS AND CONDITIONS

Terms & Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from

House of Cars Car Rental, ensuring transparency and clarity in all interactions and transactions.

1. Minimum Rental Age: GUEST must be at least 18 years old to book and utilize a

vehicle.

2. Guest Responsibilities: GUEST refers to the primary person who booked the trip

and any authorized secondary drivers. GUEST must provide a valid phone number

and treat the vehicle and any extras well, ensuring timely return in the same

condition. Only approved drivers may drive the vehicle.

3. Scope of Use: GUEST may access the rental vehicle only during the trip period and

must return it on time to the specified location. GUEST must present a valid driver's

license and exercise reasonable care. House of Cars Car Rental may terminate the trip for

misuse and require the vehicle’s return. Seat belts and child safety laws must be

adhered to, and the vehicle must not be taken out of the state without written

authorization.

4. Driver Requirements: The primary driver must pick up and return the vehicle, and

only approved additional drivers may operate it.

5. Prohibited Use / Operations: The vehicle must not be used for: 1. Any purpose

without company consent. 2. By anyone under 25 or without a valid license. 3. For

hire, towing, racing, illegal activities, or while impaired. 4. Off-roading or driving on

unpaved roads.5. Carrying hazardous materials or exceeding capacity. 6.Reckless

driving, speeding, or parking in restricted areas.

6. Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. No Smoking, Vapes Etc Violations

will incur a $250 cleaning fee plus additional costs for any damages.

7. Animals: Animals are prohibited in House of Cars Car Rental vehicles unless authorized.

Violations will result in a $150 administrative fee plus cleaning fees and potential trip

cancellation.

8. Occupants: GUEST must not exceed the number of passengers authorized by the

vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized

passenger and subject to termination. House of Cars Car Rental cannot be held responsible

for the safety of other guests

9. Fuel: Vehicles must be returned with the same fuel level as at the start of the trip.

Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

10. Cleaning Fee Levels: House of Cars Car Rental provides basic cleaning. Additional fees will

apply for moderate to severe dirt, bug debris, stains, or spills beyond the basic

cleaning. Cleaning fees vary based on the condition of the vehicle upon return:

Moderate Cleaning ($50) - Includes mud, sand, moderate bug debris, minor odors,

and small spills. Heavy Cleaning ($100) - For moderate stains, heavy odors (e.g.,

smoke), and extensive bug debris. Severe Cleaning ($150) - Involves steam cleaning

or full detailing due to significant damage. Pet Hair Removal ($150) - Specifically for

extensive pet hair. Multiple Issues Cleaning ($250) - Applies when multiple cleaning

levels are required.

11. Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's

interior. Violations will result in liability for any resulting damages. GUEST is liable for

any damage to the vehicle's tinted windows and will be charged for repairs at market

value.

12. Insurance: GUEST must have and provide proof of primary vehicle insurance that

covers the rental vehicle and any potential damages or injuries.

13. Legal Notice: By booking, GUEST agrees to HNL Rent-A-Ride terms and conditions

and authorizes charges for damages, fees, and violations.

14. Hybrid/Electric Vehicles: Guests must return hybrid/electric vehicles fully charged

(90-100%). Guests should maintain the charge above 30% throughout the

reservation.

15. Use of GPS Tracking Devices: Guests have no expectation of privacy regarding

vehicle location. Disabling GPS may result in trip cancellation and fees.

16. Additional Charges: Guests are responsible for all charges including airport fees,

vehicle recovery, and missing keys/fobs.

17. Taxes, Surcharges & Fees: Guests pay applicable taxes, surcharges, and

additional fees specified in the rental agreement.

18. Cancellation, Late Pick-Up or Return Fees, No Show: Cancellation fees apply

after specified periods. No-shows incur full reservation costs. Additional fees apply

for late pick-up or return without authorization.

19. Penalties: Violations of rental terms may result in trip cancellation, damages fees,

and administrative penalties up to $250 per violation.

20. Payment: Payments must match the guest's name on the reservation. Cash

payments may be accepted under specific circumstances.

Set by House of Cars Rental Cars.

PRIVACY POLICY

Privacy Policy

1. Information Collection:

o We collect personal information including but not limited to your name,

address, phone number, email, driver’s license number, and insurance details

when you enter into a rental agreement.

o We may also collect information about your use of our vehicles through

telematics systems, including location, odometer readings, fuel levels, and

other diagnostic data.

2. Use of Information:

o We use your information to facilitate the rental agreement, manage your

rental, provide customer service, and process payments.

o We may use telematics data to monitor vehicle performance and location for

safety, maintenance, and recovery purposes.

3. Information Sharing:

o We may share your information with third parties for billing, processing, and

legitimate business purposes.

o We may disclose your information to law enforcement agencies or other third

parties if required by law or to protect our rights and property.

4. Security:

o We implement security measures to protect your information from

unauthorized access, use, or disclosure.

5. Data Retention:

o We retain your information for as long as necessary to fulfill the purposes for

which it was collected or as required by law.

6. Your Rights:

o You have the right to access, correct, or delete your personal information by

contacting us at the address provided in your rental agreement.

Set by House of Cars Rental Cars.

CANCELLATION POLICY

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the

cancellation is effective immediately. Whether the Client received a full refund, a partial

refund, or receives no refund depends on the circumstances. The total amount refunded will

depend on when the Client cancels the booking, the length of the booking, and the booking

type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

*If a client requests a booking modification and House of Cars Car Rental accepts, that modification

does not reset the free cancellation period for the booking. It remains tied to the original

booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for

the booking, and immediately contact House of Cars Car Rental through email or phone support to

report the issue;

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify HNL Rent-

A-Ride via email or phone support as soon as possible. We’ll issue a partial refund to clients

who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking

price and booking fee minus the average of one day’s cost, the protection plan, any Extras,

any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price

and booking fee minus half the average of one day’s cost, the protection plan, any Extras,

any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the

booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends

their additional driver in their place is also a client no-show. House of Cars Car Rental will cancel a

client no-show booking, and we’ll issue the client a partial refund.

*For no-show booking that are longer than two days, we’ll refund the guest their booking

price and booking fee minus the average of two days’ cost, the protection plan, any Extras,

any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the client their booking price

and booking fee minus the average of one day’s cost, the protection plan, any Extras, any

State/local fees, and half of any delivery fee.

*In the event House of Cars Car Rental makes a good faith attempt to reschedule the booking, but

both client and House of Cars Car Rental are unable to agree on a satisfactory booking modification

and the booking must be canceled, House of Cars Car Rental will consider this earnings as though it

were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-

shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a

booking modification request to shorten their booking and House of Cars Car Rental has accepted

through the Email, as defined in House of Cars Car Rental terms and conditions

Booking canceled by House of Cars Car Rental

*In some cases, House of Cars Car Rental trust and safety team will cancel a client’s booking. If that

were to happen, our team of support will contact the client, and issue the client a full refund.

In these instances, House of Cars Car Rental is available to help client rebook 24/7