HNL Rent-A-Ride

Set by HNL Rent-A-Ride.

Terms & Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from HNL Rent-A-Ride, ensuring transparency and clarity in all interactions and transactions.

• Minimum Rental Age: GUEST must be at least 25 years old to book and utilize a vehicle.

• Guest Responsibilities: GUEST refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid phone number and treat the vehicle and any extras well, ensuring timely return in the same condition. Only approved drivers may drive the vehicle.

• Scope of Use: GUEST may access the rental vehicle only during the trip period and must return it on time to the specified location. GUEST must present a valid driver's license and exercise reasonable care. HNL Rent-A-Ride may terminate the trip for misuse and require the vehicle’s return. Seat belts and child safety laws must be adhered to, and the vehicle must not be taken out of the state without written authorization.

• Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

• Prohibited Use / Operations: The vehicle must not be used for: 1. Any purpose without company consent. 2. By anyone under 25 or without a valid license. 3. For hire, towing, racing, illegal activities, or while impaired. 4. Off-roading or driving on unpaved roads.5. Carrying hazardous materials or exceeding capacity. 6.Reckless driving, speeding, or parking in restricted areas.

• Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. Violations will incur a $500 cleaning fee plus additional costs for any damages.

• Animals: Animals are prohibited in HNL Rent-A-Ride vehicles unless authorized. Violations will result in a $150 administrative fee plus cleaning fees and potential trip cancellation.

• Occupants: GUEST must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger and subject to termination. HNL Rent-A-Ride cannot be held responsible for the safety of other guests

• Fuel: Vehicles must be returned with the same fuel level as at the start of the trip. Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

• Cleaning Fee Levels: HNL Rent-A-Ride provides basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond the basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return: Moderate Cleaning ($50) - Includes mud, sand, moderate bug debris, minor odors, and small spills. Heavy Cleaning ($100) - For moderate stains, heavy odors (e.g., smoke), and extensive bug debris. Severe Cleaning ($150) - Involves steam cleaning or full detailing due to significant damage. Pet Hair Removal ($150) - Specifically for extensive pet hair. Multiple Issues Cleaning ($250) - Applies when multiple cleaning levels are required.

• Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST is liable for any damage to the vehicle's tinted windows and will be charged for repairs at market value.

• Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries.

• Legal Notice: By booking, GUEST agrees to HNL Rent-A-Ride terms and conditions and authorizes charges for damages, fees, and violations.

• Hybrid/Electric Vehicles: Guests must return hybrid/electric vehicles fully charged (90-100%). Guests should maintain the charge above 30% throughout the reservation.

• Use of GPS Tracking Devices: Guests have no expectation of privacy regarding vehicle location. Disabling GPS may result in trip cancellation and fees.

• Additional Charges: Guests are responsible for all charges including airport fees, vehicle recovery, and missing keys/fobs.

• Taxes, Surcharges & Fees: Guests pay applicable taxes, surcharges, and additional fees specified in the rental agreement.

• Cancellation, Late Pick-Up or Return Fees, No Show: Cancellation fees apply after specified periods. No-shows incur full reservation costs. Additional fees apply for late pick-up or return without authorization.

• Penalties: Violations of rental terms may result in trip cancellation, damages fees, and administrative penalties up to $250 per violation.

• Payment: Payments must match the guest's name on the reservation. Cash payments may be accepted under specific circumstances.

Set by HNL Rent-A-Ride.

Privacy Policy

Information Collection:

• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

Use of Information:

• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

• We may share your information with third parties for billing, processing, and legitimate business purposes.

• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

Security:

• We implement security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention:

• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by HNL Rent-A-Ride.

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

*If a client requests a booking modification and HNL Rent-A-Ride accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact HNL Rent-A-Ride through email or phone support to report the issue;

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify HNL Rent-A-Ride via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. HNL Rent-A-Ride will cancel a client no-show booking, and we’ll issue the client a partial refund.

*For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event HNL Rent-A-Ride makes a good faith attempt to reschedule the booking, but both client and HNL Rent-A-Ride are unable to agree on a satisfactory booking modification and the booking must be canceled, HNL Rent-A-Ride will consider this earnings as though it were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and HNL Rent-A-Ride has accepted through the Email, as defined in HNL Rent-A-Ride terms and conditions

Booking canceled by HNL Rent-A-Ride

*In some cases, HNL Rent-A-Ride trust and safety team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, HNL Rent-A-Ride is available to help client rebook 24/7