FrakinCrazy LLC

Set by FrakinCrazy LLC.

Terms & Conditions

Last Updated: May 29, 2026

Welcome to FrakinCrazy LLC (p. 1). Please read these Terms and Conditions carefully before reserving or renting a vehicle (pp. 1-2). By booking a vehicle, you agree to be legally bound by these terms (pp. 1-2).

1. Rental Term and Extensions

• Rental Period: The rental begins at the exact date and hour of vehicle pickup and ends when the vehicle is physically returned to Owner and inspected (pp. 1, 3).

• Extensions: To request an extension, you must email frakincrazy@gmail.com before your scheduled return time (p. 3). Extensions are granted solely at our discretion (p. 3).

• Late Returns: Returning the car late may result in higher rental rates, late return fees, or account termination (p. 3).

2. Driver Requirements & Eligibility

• Valid License: You must possess a valid, unrestricted driver's license in good standing throughout the rental term (p. 2). We reserve the right to verify your driving records at any time (pp. 2-3).

• Age Limits: Permitted drivers must be at least 21 years old (p. 3).

• Authorized Drivers: Only the primary renter, a spouse/domestic partner, or corporate colleagues (for business accounts) may drive (p. 3). All other operators must complete an additional driver form and pay applicable fees (p. 3).

3. Fees, Tolls, and Payments

• Overtime Fees: Rentals extending beyond the agreed term will be billed at $100.00 per day (p. 1).

• Tolls & Infractions: You are solely liable for all traffic tickets, parking violations, tolls, and related administrative or recovery fees (p. 2).

• Manifest Errors: If a technical error causes a vehicle price to be listed at more than 15% less than its correct rate, we reserve the right to cancel the booking and issue a full refund (p. 2).

• Joint Responsibility: The renter and any third party billed (such as an employer or insurer) are jointly liable for all rental charges (p. 2).

4. Security Deposits and Vehicle Return

• Security Hold: A security deposit or a credit card hold is required prior to vehicle pickup (p. 5).

• Condition on Return: The vehicle must be returned in the exact condition it was received, excluding normal wear and tear (p. 3).

• Deposit Forfeiture: Your entire security deposit will be forfeited immediately, with no exceptions, if you return the car late, cause any damage, or smoke inside the vehicle (p. 5).

5. Prohibited Uses & Automatic Termination

Any violation of this section automatically terminates your rental and voids all liability protection and optional insurance coverages (p. 4). Prohibited actions include:

• Operating the vehicle on unpaved roads, in races, or for towing (p. 4).

• Driving under the influence of alcohol, medication, or any federally controlled substances (p. 4).

• Using the vehicle to transport passengers/property for hire or committing a crime (p. 4).

• Distracted driving, including texting or using a handheld mobile device while operating the car (p. 4).

• Driving the vehicle into Mexico without prior written permission (p. 4).

• Failing to secure the vehicle (leaving keys inside or doors unlocked), resulting in theft or vandalism (p. 4).

6. Strict Cleaning and No-Smoking Policy

• Smoke Prohibitions: We maintain a strictly non-smoking fleet (p. 1). This includes traditional cigarettes, cigars, marijuana, and e-cigarettes/vapes (pp. 1, 5).

• Cleaning Fees: If the car is returned with stains, dirt, or smoke odors that require cleaning beyond our standard procedures, an additional cleaning fee will be charged (p. 1).

7. Fuel Service Policy

• Refueling: Vehicles are generally provided with a full tank of fuel (p. 5). You must return the vehicle with the same fuel level received (p. 5).

• Refuel Fee: If the vehicle is returned with less fuel than at pickup, a flat $15.00 fuel service fee will apply (p. 5). You must use the correct fuel type specified for the vehicle (p. 5).

8. Damages, Loss, and Repossession

• Renter Liability: You are responsible for all loss, theft, or physical damage to the vehicle regardless of fault (p. 3). This includes towing, storage, and administrative fees (p. 3).

• Unauthorized Repairs: You are strictly prohibited from repairing or altering the vehicle without our express written consent (p. 4).

• Repossession: We reserve the right to repossess the car without notice at your expense if it is abandoned, illegally parked, used in violation of the law, or not returned on time (p. 3).

• Personal Property: FrakinCrazy LLC is not responsible for the theft, loss, or damage of any personal items left inside the vehicle (p. 5).

9. Cancellations and Refunds

• No Refunds: Once a vehicle is reserved, there are no refunds for cancellations (p. 6).

• Breakdowns: If a vehicle breaks down due to rental negligence, the rental will be canceled without a refund (p. 6). If a breakdown occurs due to mechanical maintenance issues, we will extend your rental period or provide a substitute vehicle (p. 6).

10. Late Fees and Collections

• Past Due Balances: Unpaid balances will accumulate a late fee of 1.5% per month, or the maximum legal limit, whichever is lower (p. 6).

• Collection Costs: You agree to pay all legal fees, collection agency costs, court costs, and administrative fees incurred during our recovery efforts (p. 6).

11. Changes to Terms

We reserve the right to unilaterally update or change these Terms and Conditions at any time (p. 2). Revised terms will apply to any reservations made after notice of the change has been sent to you via paper or electronic communication (p. 2).

Set by FrakinCrazy LLC.

Privacy Policy & Terms Disclosure

Last Updated: 5/6/2026

At FrakinCrazy LLC, we value your privacy and are committed to transparency regarding how we manage your data and our rental rules.

1. GPS Tracking & Telematics Disclosure

To ensure the safety of our guests and the security of our vehicles, all vehicles in our fleet are equipped with GPS tracking technology (such as [Tracker Brand, e.g., Bouncie or Turo's built-in system]).

• Data Collected: We monitor real-time location, speed, and engine diagnostics (such as battery health and fuel level).

• Purpose: This data is used strictly for vehicle recovery in the event of a theft or "flyaway" situation, to verify mileage for billing, and to assist in roadside emergencies.

• Privacy: We do not actively monitor your whereabouts for non-business reasons. This data is stored securely and only shared with law enforcement or insurance providers if a recovery or claim is necessary.

2. Personal Information We Collect

To process your rental, we collect:

• Identification: Name, driver's license number, and date of birth.

• Financial: Payment card details (processed securely via [e.g., Stripe]).

• Communications: Any messages sent via our booking platform or email.

3. Data Sharing

We do not sell your data. We only share information with:

• Payment Processors: To handle your rental fees and security deposits.

• Insurance Providers: In the event of an accident or claim.

• Government Authorities: Only when legally required (e.g., to process a parking ticket or toll).

Set by FrakinCrazy LLC.

Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be fair to both the guest and the business:

Full Refund: Full refund

Guests receive a full refund if a cancellation occurs during the free cancellation period, is a cancellation for cleaning or safety concerns, or is the result of a mutual agreement to cancel between host and guest supported by evidence.

• Free cancellation depends on booking time. Guests may cancel free of charge up to 24 hours before their scheduled trip start time. Guests who book within 24 hours of the scheduled trip start time have one hour after booking to cancel for free.

Cancellation for cleaning or safety concerns

Guests may cancel free of charge and receive a full refund if, upon inspecting the vehicle at trip start, they have concerns that it hasn't been cleaned or is unsafe. Guests are only eligible for a full refund if they: do not accept the vehicle, do not check in for the trip, and immediately contact Customer Support to report the issue.

Partial refund

Guests receive a partial refund if a cancellation occurs outside the free cancellation period, for incomplete post-booking steps, or a guest no-shows for a trip.

Cancellations outside the free period or for incomplete post-booking steps

We’ll issue a partial refund to guests who do not fall within the free cancellation period but notify the host and successfully cancel the trip. Also, if a guest in the United States does not complete post-booking steps within the required time frame, we’ll cancel the trip and issue a partial refund.

• For canceled trips that are longer than two days, we’ll refund the guest the trip price and trip fee minus the average of one day's cost.

• For canceled trips that are two days or shorter, we’ll refund the guest the trip price and trip fee minus half the average of one day's cost.

We'll refund guests the protection plan, any Extras, any security deposit, and any young driver fee in full and half of any delivery fee.

Guest no-show

If a guest fails to cancel and doesn't show up for the trip within two hours of the trip's scheduled start time for trips in the United States or Canada, or 30 minutes of the trip's scheduled start time for trips outside the United States and Canada, or if the photos or information provided by a guest fail to sufficiently allow for verification of the guest or their license during check-in, it's a guest no-show. A guest who shows up to a trip with no license, with an invalid license, or who sends their additional driver or another individual in their place is also a guest no-show. FrakinCrazy LLC or the host will cancel guest no-show trips, and we’ll issue the guest a partial refund.

• For no-show trips that are longer than two days, we’ll refund the guest their trip price and trip fee minus the average of two days' cost, the protection plan, any security deposit, any Extras, any young driver fee, and half of any delivery fee.

• For no-show trips that are two days or shorter, we’ll refund the guest their trip price and trip fee minus the average of 75% of one day's cost, the protection plan, any security deposit, any Extras, any young driver fee, and half of any delivery fee.

Exceptions

Exceptions to the guest refund amounts for cancellations outside the free period and for no-shows may apply in the event of a flight or train delay, flight or train cancellation, lost baggage issue (see below), safety issues tied to vehicle cleanliness, proof of providing valid verification photos or information at check-in, or other extenuating circumstances.