Five Star Car Rentals

Set by Five Star Car Rentals.

Terms & Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from Five Star Car Rentals ensuring transparency and clarity in all interactions and transactions.

• Minimum Rental Age: GUEST(s) must be at least 21 years old to book and utilize a vehicle. Depending on the class of the vehicle, GUEST may be required to be 25 years old. Young Renter Fee ($50) will be charged on drivers under age of 21.

• Guest Responsibilities/DEPOSIT: A $250 charge ($400 on luxury cars) will be held as a deposit for incidentals on all credit cards. If a deposit is waived, proof of income is required. GUEST(s) refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid & current driver’s license and a valid phone number. GUEST must treat the vehicle and any extras well, ensuring timely return in the same condition when it was picked up.

Only approved drivers may drive the vehicle.

• Scope of Use: GUEST may access the rental vehicle Only during the trip period and must return it on time to the specified location (LATE returns more than 15 min will incur $40 late fee). GUEST(s) must present a valid driver's license and exercise reasonable care. Five Star Car Rentals may terminate the trip immediately for misuse and require the vehicle’s return. Seat belts and child safety laws must be adhered to.

• Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

• Prohibited Use / Operations: The vehicle must not be used for: 1. Any unauthorized purpose without company consent. 2. By anyone under 21 or without a valid license and approval. 3. For hire, towing, racing, illegal activities, or while impaired. 4. Off-roading or driving on unpaved roads.5. Carrying hazardous materials or exceeding capacity. 6.Reckless driving, speeding, or parking in restricted areas.

• Smoking and Narcotics: All vehicles are NON-SMOKING and NARCOTIC-FREE. Violations will incur a $250 cleaning fee plus additional costs for any damages automatically upon return. If violated, you will be blocked from booking any of our cars.

• Animals: Animals are prohibited in Five Star Car Rentals vehicles unless authorized. Violations will result in a $150 administrative fee plus $300 cleaning fee and potential band from future reservations.

• Occupants: GUEST(s) must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger.

• Fuel: All vehicles will have a full tank of gas upon pick up. If the vehicle is NOT returned with the same fuel level as at the start of the trip, this will result in charges for fuel costs plus a $20 refueling fee. If the vehicle is rented for more than 7 days, refueling is not required.

• Cleaning Fee Levels: Five Star Car Rentals provides basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond the basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return: Moderate Cleaning ($50) - Includes mud, sand, moderate bug debris, minor odours, and small spills. Heavy Cleaning ($250) - For harsh stains, heavy odors (e.g., smoke/marijuana/vape/cigarettes), and extensive bug debris. Severe Cleaning ($300) - Involves steam cleaning or full detailing due to significant damage. Pet Hair Removal ($300) - Specifically for extensive pet hair. Multiple Issues Cleaning ($300) - Applies when multiple cleaning levels are required.

• Vehicle Care: GUEST(s) must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST(s) is liable for any damage to the vehicle's windows and will be charged for repairs at market value.

• Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries. Insurance options are available during booking. All GUEST(s) must have or choose insurance prior to completing the booking. Guests can also choose to obtain a non-owner insurance policy for liability purposes through Geico, Travelers, Progressive, Nationwide or Erie Insurance. The average cost is $45-$50 a month. Choosing an insurance option is not optional.

• Legal Notice: By booking, GUEST agrees to Five Star Car Rentals terms and conditions and authorizes charges for damages, fees, and any type of violations.Guest (s) also agree to pay/satisfy any tickets, tolls, or fines obtained during the rental period within 30 days.

• Hybrid/Electric Vehicles: Guests must return hybrid/electric vehicles fully charged (90-100%). Guests should maintain the charge above 30% throughout the reservation.

• Use of GPS Tracking Devices: Guests have no expectation of privacy regarding vehicle location. Disabling GPS WILL result in trip cancellation and violation fees.

• Additional Charges: Guests are responsible for all charges including airport fees(parking/tickets) vehicle recovery, and missing keys/fobs.Guest is responsible for towing fees if the car needs towing due to the GUEST negligence.Guests are responsible for losing car keys or locking keys in the car. Any fees associated, GUESTs are held liable.

• Taxes, Surcharges & Fees: Guests pay applicable taxes, surcharges, and additional fees specified in the rental agreement.

• Cancellation, Late Pick-Up or Return Fees, No Show: Cancellation fees apply after specified periods. No-shows incur full reservation costs. Additional fees apply for late pick-up or return without authorization. If rental is canceled less than 48 hours before the start of the rental period, your card will be charged for one day of rental. If canceled 24 hours or less, the entire balance will be charged automatically.

• Penalties: Violations of rental terms may result in trip cancellation, damage fees, and administrative penalties up to $250 per violation.

• Payment: Payments (Credit cards) must match the GUEST(s) name on the reservation. Cash payments may be accepted under specific circumstances.

19 -Renter is responsible for all tolls, tickets, towing, and fines.

Out of state trips need approval

• - ⁠Renter will NOT engage in any CHARGE-BACK claims with a signed rental agreement in place. Renter will knowingly pay for all fees associated during their rental period

Renter agrees to a soft Background check conducted by Intelius.com

MOTOR VEHICLE RENTAL AGREEMENT

(Maryland – Commercial Use)

This Motor Vehicle Rental Agreement (“Agreement”) is entered into between [Five Star Car Rentals], operating as [DBA Name] (“Owner”), and the undersigned renter (“Renter”).

1. VEHICLE INFORMATION

• Vehicle: __________________________

• VIN: ______________________________

• Plate #: __________________________

• Rental Period: From ________ to ________

2. DRIVER ELIGIBILITY

Only the Renter and approved additional drivers listed below may operate the vehicle.

Any unauthorized use voids coverage and shifts full liability to Renter.

Approved Additional Drivers (if any):

3. ASSUMPTION OF RISK & RESPONSIBILITY

The Renter knowingly and voluntarily assumes full responsibility for the possession, use, operation, and control of the rented vehicle during the rental period.

The Renter agrees to operate the vehicle lawfully, safely, and responsibly at all times and acknowledges that motor vehicle operation involves inherent risks.

4. LIABILITY FOR DAMAGE, INJURY, OR LOSS

To the maximum extent permitted by Maryland law, the Renter agrees to be fully financially and legally responsible for:

• Any damage to the rented vehicle

• Theft or loss of the vehicle

• Property damage

• Bodily injury or death to any person

• Towing, storage, impound, administrative fees

• Diminished value and loss of use

Regardless of fault, except where prohibited by law.

5. RELEASE & INDEMNIFICATION

The Renter releases, waives, and agrees to indemnify and hold harmless [Five Star Car Rentals], its owners, officers, employees, agents, and affiliates from any and all claims, lawsuits, damages, liabilities, losses, costs, or expenses, including attorney’s fees, arising out of or related to:

• Use or operation of the vehicle

• Renter’s negligence or misconduct

• Any violation of law

• Any third-party claim

6. INSURANCE DISCLOSURE (MARYLAND)

The Renter acknowledges that:

• The Owner may maintain commercial rental insurance as required by law

• Such insurance may not cover all losses or damages

• The Renter remains personally liable for deductibles, uncovered losses, exclusions, or violations of this Agreement

• The Renter confirms they have valid personal auto insurance or accepts full financial responsibility

Failure to maintain valid insurance does not relieve Renter of liability.

7. GRAVES AMENDMENT NOTICE (49 U.S.C. § 30106)

The Owner is engaged in the business of renting motor vehicles and shall not be liable for harm caused by the Renter’s use or operation of the vehicle, except as required by law.

The Renter acknowledges that liability rests with the operator, not the vehicle owner, under federal law.

8. PROHIBITED USES

The vehicle may not be used for:

• Illegal activity

• Rideshare or delivery services unless expressly authorized

• Racing, towing, or off-road use

• Operation while impaired

• Transporting hazardous materials

Violation terminates this Agreement immediately and transfers full liability to Renter.

9. Vehicle Changes

The Renter acknowledges receipt of the vehicle in good working condition unless otherwise noted and agrees to return it in the same condition, ordinary wear excepted.

10. GOVERNING LAW & VENUE

This Agreement shall be governed by the laws of the State of Maryland.

Venue shall lie exclusively in the courts of Maryland.

11. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and may not be modified except in writing.

12. Protection (CDW Coverage)

* Supplemental Collision Damage Waiver

(CDW) included

* $250 deductible for any/all accidents

* Deductible can be split into payments and added to your rental balance if needed

MOBILE SIGNATURE ACKNOWLEDGMENT

By signing below, I confirm that I have read, understand, and agree to assume full responsibility and liability for the rented vehicle.

Renter Name: __________________________

Signature: ____________________________

Date / Time: __________________________

IP / Device ID (if digital): _____________

SHORT VERSION (WIX / DOCUSIGN CHECKBOX)

I acknowledge that I assume full responsibility for the vehicle and agree to be financially and legally liable for any damage, loss, injury, or claim arising from its use. I release and hold harmless (Five Star Car Rentals) to the fullest extent permitted by Maryland and federal law.

Set by Five Star Car Rentals.

Privacy Policy

• Information Collection:

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• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

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• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

• Use of Information:

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• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

• Information Sharing:

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• We may share your information with third parties for billing, processing, and legitimate business purposes.

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• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

• Security:

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• We implement security measures to protect your information from unauthorized access, use, or disclosure.

• Data Retention:

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• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

• Your Rights:

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• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by Five Star Car Rentals.

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees/Improper Return fee or No Show

CLIENT CANCELLATION

*Clients may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client receives a full refund, a partial refund, or receives no refund depends on the circumstances and the rules set forth prior to booking. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

*If the trip is scheduled 4 days or more in advance, GUEST(s) will only have up to one hour to cancel or one day of rental will be charged on a 2 day or more rental.

Free Cancellation

• Refer to Client Cancellation

*If a client requests a booking modification and Five Star Car Rental accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact Five Star Car Rentals through email or phone support to report the issue;

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify Five Star Car Rentals via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled bookings that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any extras, any state/local fees and half of any delivery fee. Any booking canceled 24 hours or less does NOTqualify for any reimbursement.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show and all stated fees apply.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. Five Star Car Rentals will cancel a client no-show booking, and we’ll issue the client a partial refund.

*For no-show bookings that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any extras, any state/ local fees, and half of any delivery fee.

*In the event Five Star Car Rentals makes a good faith attempt to reschedule the booking, but both client and Five Star Car Rental are unable to agree on a satisfactory booking modification and the booking must be canceled, Five Star Car Rentals will consider this earnings as though it were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay (with documented proof) from airline ;

– flight cancellations (with documented proof) from airline ;

– lost baggage issue (with documented proof) from airline ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and Five Star Car Rentals has accepted through the Email, as defined in Five Star Car Rental terms and conditions

Booking canceled by Five Star Car Rentals

*In some cases, Five Star Car Rentals Trust and Safety Team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, Five Star Car Rentals is available to help clients rebook 24/7.

All Deposits will be released up to 72 hours of the rental ending if there are no incidentals, issues or additional fees that need to be covered.