El Paso Rental Cars

Set by El Paso Rental Cars.

EL PASO RENTAL CARS PRIVACY POLICY

EL PASO RENTAL CARS PRIVACY POLICY

El Paso, Texas | Effective Date: July 25, 2026

Privacy Commitment

El Paso Rental Cars (“Company,” “we,” “us,” or “our”) respects customer privacy and is committed to protecting personal information collected through our website, booking platform, communications, and rental operations.

Information We Collect

We may collect information reasonably necessary to provide and manage vehicle rentals, including name, contact information, address, date of birth, driver’s license and identification information, photographs or identity-verification information, rental and vehicle information, transaction and payment-related information, insurance information, communications, rental history, and other information voluntarily provided by the customer. Payment card information may be processed and stored by authorized payment processors rather than directly by El Paso Rental Cars.

How We Use Information

Information may be used to verify identity and driver eligibility; process reservations, payments, deposits and refunds; administer rental agreements; provide customer service; prevent fraud, theft and unauthorized vehicle use; manage insurance, claims, accidents, tolls, citations and damages; comply with legal obligations; maintain business records; improve services; and protect the Company, its vehicles, customers and third parties.

Vehicle GPS & Location Data

All El Paso Rental Cars vehicles are equipped with GPS tracking devices. GPS and vehicle-location data may be collected and used for legitimate rental, safety and security purposes, including protecting renters, authorized drivers, the Company and its vehicles; locating a vehicle in an emergency; responding to accidents, theft, suspected unauthorized use or failure to return a vehicle; assisting law enforcement when legally appropriate; and supporting roadside assistance, claims and vehicle recovery. GPS information is not intended for unrelated surveillance and will be accessed, used, retained or disclosed only as reasonably necessary for legitimate business, safety, security or legal purposes.

Marketing & Customer Database

Subject to applicable law and customer communication preferences, El Paso Rental Cars may use customer contact information and rental history for its own customer database, marketing, promotions, special offers, loyalty programs, reminders and future rental opportunities. Customers may opt out of promotional email or text communications at any time without affecting transactional, safety-related or legally required communications.

Information Sharing

We may disclose information when reasonably necessary to service providers supporting our rental operations, including booking technology, payment processors, identity-verification providers, insurance providers, roadside assistance providers, claims administrators and contractors; and to law enforcement, governmental authorities, attorneys, insurers or other parties when reasonably necessary to comply with law, investigate fraud, recover a vehicle, process a claim, enforce an agreement or protect legal rights. We do not sell customer personal information for monetary consideration.

Data Security & Retention

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. Information is retained only as reasonably necessary for legitimate business, contractual, tax, insurance, fraud-prevention and legal purposes.

Customer Rights

Subject to applicable law, customers may request access to, correction of, or deletion of certain personal information and may withdraw from promotional communications. Certain information may be retained where reasonably required for legal, contractual, security, accounting, insurance or dispute-resolution purposes.

Third-Party Services

Our website and rental operations may use third-party platforms and services. Information processed directly by those providers may also be governed by their respective privacy policies and terms.

Acknowledgment & Updates

By using our website or rental services, the customer acknowledges this Privacy Policy, including the disclosed use of GPS-equipped rental vehicles. This policy may be updated from time to time as our operations or applicable law change. Privacy inquiries may be directed to El Paso Rental Cars Customer Support.

Set by El Paso Rental Cars.

EL PASO RENTAL CARS CANCELLATION & REFUND POLICY

EL PASO RENTAL CARS

CANCELLATION & REFUND POLICY

El Paso, Texas | Effective Date: July 25, 2026

Cancellation & Refund Terms

This policy applies to reservations with El Paso Rental Cars unless different written terms are expressly disclosed and accepted at the time of booking.

More Than 48 Hours Before Pickup

Cancellation permitted with 100% refund of the rental amount paid — $0 cancellation fee.

Between 24 and 48 Hours Before Pickup

Customer receives a 50% refund of the rental amount paid. The remaining 50% is retained as a cancellation charge.

Less Than 24 Hours Before Pickup

No refund.

No-Show

If the renter fails to appear or complete the required pickup process within the applicable pickup period without prior approved arrangements,

the reservation may be treated as a no-show and no refund will be issued.

Refund Processing

Refunds, when applicable, will be returned to the original payment method. Processing times may vary depending on the payment processor

and the customer’s financial institution.

Insurance & Third-Party Products

Optional insurance or protection products purchased through third-party providers may be subject to the provider’s own cancellation and

refund terms and are not modified by this policy.

Eligibility or Verification Failure

El Paso Rental Cars may cancel a reservation if the renter fails identity or driver’s-license verification, fails to satisfy rental or payment

requirements, provides materially inaccurate information, or otherwise does not meet eligibility requirements. Any refund in such

circumstances will be determined according to applicable law, the rental agreement, and applicable third-party charges

Cancellation by El Paso Rental Cars

If El Paso Rental Cars is unable to provide the reserved vehicle, we may offer a reasonably comparable substitute when available. If no

acceptable vehicle can be provided and the reservation is canceled by El Paso Rental Cars, the customer will receive a 100% refund of

amounts paid directly to El Paso Rental Cars for the affected rental, except for amounts properly retained by independent third-party

providers under their own terms.

Acceptance

By completing a reservation, the renter acknowledges and accepts this Cancellation & Refund Policy.