Econolux Auto

Set by Econolux Auto.

ECONOLUX AUTO Privacy Policy

ECONOLUX AUTO

Privacy Policy

Effective Date: July 22, 2026

At Econolux Auto ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide when renting a vehicle from us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you reserve, rent, or operate one of our vehicles.

By booking or renting a vehicle from Econolux Auto, you acknowledge that you have read and agree to this Privacy Policy.

1. Information We Collect

To process reservations, verify eligibility, and comply with applicable laws, we may collect:

Personal Identification

• Full legal name

• Date of birth

• Driver's license number

• Driver's license expiration date

• Driver's license photographs (front and back)

• State or country of issuance

Contact Information

• Home address

• Email address

• Telephone number

• Emergency contact information

Payment Information

• Credit or debit card information

• Billing address

• Payment history

• Security deposits

• Refund information

Note: Payment information is processed through secure third-party payment processors. We do not store full payment card numbers on our systems unless legally required.

Rental Information

• Rental dates

• Vehicle rented

• Pickup and return information

• Odometer readings

• Fuel levels

• Inspection reports

• Photographs taken before and after rental

• Electronic signatures

• Rental agreement records

Identity Verification Information

We may request:

• Selfie verification

• Additional government-issued identification

• Proof of address

• Insurance documentation (when applicable)

2. How We Use Your Information

We use your information to:

• Process reservations

• Verify your identity

• Confirm eligibility to rent

• Prevent fraud

• Complete rental agreements

• Process payments

• Collect outstanding balances

• Process security deposits

• Respond to customer service requests

• Investigate accidents or damages

• Enforce rental agreements

• Recover unpaid charges

• Comply with legal obligations

• Improve our services

3. Driver's License Information

Your driver's license information is collected solely for:

• Driver eligibility verification

• Age verification

• Identity verification

• Insurance compliance

• Recordkeeping

• Fraud prevention

Driver's license images are securely stored and access is restricted to authorized personnel.

4. Vehicle Photos and Inspection Records

Before and after each rental, we may collect photographs of:

• Vehicle exterior

• Vehicle interior

• Existing damages

• Odometer

• Fuel gauge

• Tires

• Windshield

• VIN

• License plate

These photographs become part of the rental record and may be used to:

• Document vehicle condition

• Resolve disputes

• Support insurance claims

• Recover repair costs

• Protect both the renter and Econolux Auto

5. Electronic Signatures

Electronic signatures collected through our rental system are legally binding and may be used to execute rental agreements, inspection reports, acknowledgments, and related documents.

6. Communications

By providing your phone number or email address, you consent to receiving communications regarding:

• Reservation confirmations

• Rental reminders

• Payment receipts

• Vehicle return reminders

• Damage claims

• Billing notices

• Customer support

• Service announcements

You may also receive optional promotional messages if you have chosen to opt in. You may opt out of marketing communications at any time.

7. Information Sharing

We do not sell your personal information.

We may share your information only when necessary with:

• Payment processors

• Insurance companies

• Law enforcement agencies

• Government authorities

• Attorneys representing our company

• Collection agencies

• Courts

• Fraud prevention services

• Vehicle recovery companies

• Technology providers assisting in operating our business

Information is disclosed only when necessary for legitimate business or legal purposes.

8. Legal Compliance

We may disclose information when required by:

• Court orders

• Subpoenas

• Law enforcement investigations

• Insurance investigations

• State or federal law

• Government regulatory agencies

9. Data Security

We implement commercially reasonable safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encrypted storage where appropriate

• Password-protected systems

• Restricted employee access

• Secure payment processing

• Routine security monitoring

Although we take reasonable precautions, no method of electronic storage or internet transmission is completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete rental transactions

• Meet legal and tax obligations

• Resolve disputes

• Enforce agreements

• Defend legal claims

When records are no longer required, they are securely deleted or destroyed in accordance with our record retention practices.

11. Cookies and Website Data

If you reserve a vehicle through our website, we may automatically collect certain technical information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral source

This information helps improve website functionality and user experience.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Request a copy of certain information you have provided

• Withdraw consent where processing is based on consent

Certain information may need to be retained to comply with legal, contractual, insurance, or fraud-prevention obligations.

13. Children's Privacy

Our services are intended only for individuals legally eligible to rent a vehicle. We do not knowingly collect personal information from children under the age of 18.

14. Third-Party Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will become effective upon posting, and the Effective Date will be revised accordingly. Continued use of our services after changes constitutes acceptance of the revised policy.

16. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Econolux Auto

5705 Rodman Street

Hollywood, FL 33023

Phone: 754-232-7479

E-mail: info@econoluxauto.com

Acknowledgment

By reserving, renting, or operating a vehicle from Econolux Auto, you acknowledge that:

• You have read this Privacy Policy.

• You understand how your information is collected and used.

• You consent to the collection, storage, and processing of your information as described herein.

• You understand that certain information may be retained to comply with legal obligations, insurance requirements, fraud prevention, and enforcement of the rental agreement.

This Privacy Policy shall be governed by the laws of the State of Florida.

Set by Econolux Auto.

ECONOLUX AUTO Reservation, Cancellation, Refund & Rescheduling Policy

ECONOLUX AUTO

Reservation, Cancellation, Refund & Rescheduling Policy

Effective Date: July 22, 2026

This Reservation, Cancellation, Refund & Rescheduling Policy ("Policy") governs all reservations made with Econolux Auto ("Company," "we," "our," or "us"). By reserving a vehicle, you agree to be bound by this Policy.

1. Reservation Requirements

A reservation is confirmed only after all of the following have been completed:

• Required reservation payment has been received.

• Driver's license and identification have been approved.

• All required rental forms have been completed.

• Payment method has been successfully authorized.

• Reservation confirmation has been issued by Econolux Auto.

Vehicle availability is never guaranteed until written confirmation has been provided.

2. Reservation Deposit

To reserve a vehicle, a reservation deposit or booking fee may be required.

The booking fee compensates Econolux Auto for:

• Vehicle reservation

• Administrative processing

• Scheduling

• Vehicle preparation

• Holding inventory unavailable to other customers

Unless otherwise stated in writing, the booking fee is non-refundable once the reservation has been confirmed, except where required by law or when Econolux Auto cancels the reservation for reasons not attributable to the renter.

3. Cancellation by the Renter

More Than 72 Hours Before Pickup

If the reservation is cancelled at least 72 hours before the scheduled pickup:

• Any refundable amounts paid, excluding the non-refundable booking fee and any non-refundable third-party payment processing fees, will be returned.

Between 24 and 72 Hours Before Pickup

If cancelled between 24 and 72 hours before pickup:

• The booking fee remains non-refundable.

• A cancellation fee equal to one (1) day's rental charge may be deducted from any prepaid rental amount.

• Any remaining eligible balance will be refunded.

Less Than 24 Hours Before Pickup

Reservations cancelled within 24 hours of pickup are considered late cancellations.

In these cases:

• The booking fee is forfeited.

• One (1) day's rental charge will be retained.

• Additional prepaid amounts may be refunded only at the sole discretion of Econolux Auto, unless otherwise required by law.

4. One-Time Courtesy Reschedule

As a courtesy, each reservation may be rescheduled one (1) time without a rescheduling fee provided that:

• The request is received at least 72 hours before pickup.

• The requested vehicle remains available.

• The new rental begins within 30 days of the original reservation.

• The renter continues to meet all rental qualifications.

Any difference in rental rates, taxes, or fees will be charged at the time of the revised reservation.

Only one complimentary reschedule is permitted. Additional changes may be subject to administrative fees or current pricing.

5. Late Pickup Policy

Vehicles are held for 60 minutes after the scheduled pickup time unless another arrangement has been confirmed in writing.

If the renter fails to arrive or contact Econolux Auto within this period:

• The reservation may be cancelled.

• The reservation may be classified as a No-Show.

• The vehicle may be rented to another customer without further notice.

6. No-Show Policy

A reservation will be considered a No-Show when the renter:

• Does not arrive for pickup.

• Fails to notify Econolux Auto of a delay.

• Cannot provide required documentation.

• Cannot lawfully operate the vehicle.

• Refuses to sign required rental documents.

• Fails identity verification.

• Cannot complete payment authorization.

For No-Shows:

• The booking fee is forfeited.

• One (1) day's rental charge will be retained.

• The reservation is cancelled immediately.

• The vehicle may be released to another customer.

7. Early Returns

Returning a vehicle before the scheduled return date does not entitle the renter to a refund for unused rental days.

Unused rental charges are generally non-refundable unless Econolux Auto approves a refund in writing or applicable law requires otherwise.

8. Failure to Meet Rental Requirements

Econolux Auto may cancel any reservation if the renter:

• Provides false information.

• Uses fraudulent identification.

• Fails payment authorization.

• Appears impaired by drugs or alcohol.

• Does not possess a valid driver's license.

• Does not satisfy company eligibility requirements.

• Violates company policies before pickup.

In such circumstances, refunds may be denied to the fullest extent permitted by law.

9. Vehicle Availability

Although every effort is made to provide the reserved vehicle, circumstances beyond our control may prevent delivery of the exact vehicle reserved.

Econolux Auto may:

• Substitute a comparable or upgraded vehicle when available; or

• Refund prepaid rental charges if no suitable replacement is available.

We are not responsible for indirect or consequential losses, including but not limited to missed appointments, lost income, transportation expenses, lodging costs, business interruptions, or similar damages resulting from vehicle unavailability.

10. Mechanical Issues

If a reserved vehicle becomes unavailable because of mechanical failure or safety concerns before pickup, Econolux Auto may:

• Substitute another comparable vehicle;

• Upgrade the renter at no additional charge, subject to availability; or

• Issue a full refund of prepaid rental charges if no suitable replacement can be provided.

11. Severe Weather & Force Majeure

Events beyond our reasonable control—including hurricanes, flooding, tropical storms, fires, government orders, utility failures, civil unrest, or other emergencies—may affect reservations.

Refunds, credits, or rescheduling opportunities will be considered based on the specific circumstances and applicable law.

12. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refunds are generally processed within 5–10 business days, although actual posting times depend on the customer's financial institution or payment provider.

13. Chargebacks

Before disputing any charge with a financial institution, renters agree to contact Econolux Auto so we may attempt to resolve the matter.

Initiating a chargeback for valid charges authorized under the rental agreement or this Policy may result in collection efforts, recovery of reasonable costs, and other remedies available under applicable law.

14. Reservation Transfers

Reservations are non-transferable.

Only the individual approved by Econolux Auto may rent or operate the reserved vehicle unless additional authorized drivers have been approved in writing.

15. Promotional Discounts

Promotional rates, coupons, referral credits, and special offers:

• Have no cash value.

• Cannot be combined unless expressly stated.

• May be withdrawn or modified without notice for future bookings.

• Are forfeited if the reservation is cancelled after the applicable cancellation deadline.

16. Right to Refuse Service

Econolux Auto reserves the right to refuse or cancel any reservation where permitted by law for reasons including, but not limited to:

• Fraud or suspected fraud.

• Safety concerns.

• Threatening, abusive, or inappropriate conduct toward staff.

• Misrepresentation during the reservation process.

• Failure to satisfy rental qualifications.

• Violation of company policies or applicable law.

17. Limitation of Liability

To the fullest extent permitted by Florida law, Econolux Auto's liability arising from a cancelled reservation shall not exceed the amount actually paid by the renter for that reservation.

Econolux Auto shall not be liable for incidental, indirect, consequential, punitive, or special damages, including lost wages, lost business opportunities, alternate transportation expenses, hotel costs, or similar losses.

18. Governing Law

This Policy shall be governed by and interpreted under the laws of the State of Florida. Any disputes arising under or relating to this Policy shall be resolved in the appropriate state or federal courts located in Florida, unless applicable law requires otherwise.

19. Contact Information

Econolux Auto

5705 Rodman Street

Hollywood, FL 33023

Phone: 754-232-7479

Email: info@econoluxauto.com

Customer Acknowledgment

By making a reservation, paying a booking fee, or renting a vehicle from Econolux Auto, the renter acknowledges that they have read, understood, and agree to this Reservation, Cancellation, Refund & Rescheduling Policy. The renter further agrees that all payments, cancellations, refunds, rescheduling requests, and reservation disputes will be governed by the terms set forth in this Policy.