ECH3 Rentals

Set by ECH3 Rentals.

Terms and Conditions

Terms and Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from ECH3 Rentals, ensuring transparency and clarity in all interactions and transactions.

Minimum Rental Age: GUEST must be at least 19 years old to book and utilize a vehicle. Depending on the class of the vehicle, GUEST may be required to be 25 years old. A Young Renter Fee will be charged for drivers under the age of 21.

Guest Responsibilities: GUEST refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid phone number and treat the vehicle and any extras properly, ensuring timely return in the same condition. Only approved drivers may operate the vehicle.

Scope of Use: GUEST may access the rental vehicle only during the trip period and must return it on time to the specified location. GUEST must present a valid driver's license and exercise reasonable care. ECH3 Rentals, may terminate the trip for misuse and require the vehicle’s return. Seat belt and child safety laws must be followed, and the vehicle must not be taken out of the state without written authorization.

Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

Prohibited Use / Operations: The vehicle must not be used for:

Any purpose without company consent.

By anyone under 19 or without a valid license.

For hire, towing, racing, illegal activities, or while impaired.

Off-roading or driving on unpaved roads.

Carrying hazardous materials or exceeding capacity.

Reckless driving, speeding, or parking in restricted areas.

Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. Violations will incur a $200 cleaning fee plus additional costs for any damages.

Animals: Animals are prohibited in vehicles unless authorized. Violations will result in a $150 administrative fee plus cleaning fees and potential trip cancellation.

Occupants: GUEST must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger.

Fuel: Vehicles must be returned with the same fuel level as at the start of the trip. Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

Cleaning Fee Levels: We provide basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return:

Moderate Cleaning ($50):* Includes mud, sand, moderate bug debris, minor odours, and small spills.

Heavy Cleaning ($100):* For moderate stains, heavy odors (e.g., smoke), and extensive bug debris.

Severe Cleaning ($150):* Involves steam cleaning or full detailing due to significant damage.

Pet Hair Removal ($150):* Specifically for extensive pet hair.

Multiple Issues Cleaning ($250):* Applies when multiple cleaning levels are required.

Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST is liable for any damage to the vehicle's tinted windows and will be charged for repairs at market value.

Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries.

Legal Notice: By booking, GUEST agrees to the terms and conditions and authorizes charges for damages, fees, and violations.

Hybrid/Electric Vehicles: Guests must return hybrid/electric vehicles fully charged (90–100%) and should maintain the charge above 30% throughout the reservation.

Use of GPS Tracking Devices: Guests have no expectation of privacy regarding vehicle location. Disabling GPS may result in trip cancellation and fees.

Additional Charges: Guests are responsible for all charges including airport fees, vehicle recovery, and missing keys/fobs.

Taxes, Surcharges & Fees: Guests must pay applicable taxes, surcharges, and additional fees specified in the rental agreement.

Cancellation, Late Pick-Up or Return Fees, No Show: Cancellation fees apply after specified periods. No-shows incur full reservation costs. Additional fees apply for late pick-up or return without authorization.

Penalties: Violations of rental terms may result in trip cancellation, damage fees, and administrative penalties up to $250 per violation.

Payment: Payments must match the guest's name on the reservation. Cash payments may be accepted under specific circumstances.

Set by ECH3 Rentals.

Privacy Policy

1- Information Collection:

We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

2- Use of Information:

We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

3- Information Sharing:

We may share your information with third parties for billing, processing, and legitimate business purposes.

We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

4- Security:

We implement security measures to protect your information from unauthorized access, use, or disclosure.

5- Data Retention:

We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6- Your Rights:

You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by ECH3 Rentals.

Cancellation, Late Pick-up, Return, and No-Show Policy

Cancellation, Late Pick-up, Return, and No-Show Policy

See instructions below for how to cancel a booking.

Whether a client receives a full refund, a partial refund, or no refund depends on the timing and circumstances of the cancellation. The total amount refunded is determined by when the booking is canceled, the duration of the booking, and the booking type. All cancellation periods are based on the vehicle’s local time zone.

Client Cancellation

Clients may cancel their booking via email or the official business contact number. Cancellations are effective immediately.

Free Cancellation Period

Timeline: Up to 12 hours before the scheduled booking start time.

Modifications: If a client requests a booking modification and [Company Name] accepts, that modification does not reset the free cancellation period. The threshold remains tied to the original booking time.

Vehicle/Issue Rejections: Clients are only eligible for a full refund outside the standard window if they: do not accept the vehicle, do not check in for the booking, and immediately contact [Company Name] via email or phone support to report the issue.

Cancellations Outside the Free Period

If a client wishes to cancel a booking after check-in, they must notify ECH3 Rentals via email or phone support as soon as possible. A partial refund will be issued based on the following breakdown:

Bookings longer than 2 days: Refund includes the booking price and booking fee minus:

The average cost of one day

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Bookings 2 days or shorter: Refund includes the booking price and booking fee minus:

Half of the average cost of one day

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Client No-Show

A booking will be classified as a client no-show if:

The client fails to cancel and does not show up within 30 minutes of the scheduled start time.

The client arrives without a valid license, with an invalid license, or sends an additional driver in their place.

In the case of a no-show, ECH3 Rentals will cancel the booking and issue a partial refund based on the following:

Bookings longer than 2 days: Refund includes the booking price and booking fee minus:

The average cost of two days

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Bookings 2 days or shorter: Refund includes the booking price and booking fee minus:

The average cost of one day

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Note on Rescheduling: If ECH3 Rentals makes a good faith attempt to reschedule, but both parties are unable to agree on a modification and the booking must be canceled, the cancellation will be treated under the client no-show fee structure.

Policy Exceptions

Exceptions to the standard non-refundable amounts for late cancellations and no-shows may apply in verified events of:

Flight delays

Flight cancellations

Lost baggage issues

Documented extenuating circumstances

Early Returns & No-Refund Scenarios

There are no credits or refunds issued for early vehicle returns.

Exception: If the client submits a formal booking modification request to shorten their trip and ECH3 Rentals explicitly accepts it via email (as defined in the standard Terms and Conditions), a partial adjustment may be made.

Bookings Canceled by the Company

If the [Company Name] Trust and Safety team needs to cancel a client’s booking for security or operational reasons:

The support team will contact the client immediately.

A full refund will be issued.

ECH3 Rentals support will remain available 24/7 to assist the client with rebooking.

Terms and Conditions

Terms and Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from [Company Name], ensuring transparency and clarity in all interactions and transactions.

Minimum Rental Age: GUEST must be at least 21 years old to book and utilize a vehicle. Depending on the class of the vehicle, GUEST may be required to be 25 years old. A Young Renter Fee will be charged for drivers under the age of 21.

Guest Responsibilities: GUEST refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid phone number and treat the vehicle and any extras properly, ensuring timely return in the same condition. Only approved drivers may operate the vehicle.

Scope of Use: GUEST may access the rental vehicle only during the trip period and must return it on time to the specified location. GUEST must present a valid driver's license and exercise reasonable care. [Company Name] may terminate the trip for misuse and require the vehicle’s return. Seat belt and child safety laws must be followed, and the vehicle must not be taken out of the state without written authorization.

Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

Prohibited Use / Operations: The vehicle must not be used for:

Any purpose without company consent.

By anyone under 21 or without a valid license.

For hire, towing, racing, illegal activities, or while impaired.

Off-roading or driving on unpaved roads.

Carrying hazardous materials or exceeding capacity.

Reckless driving, speeding, or parking in restricted areas.

Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. Violations will incur a $200 cleaning fee plus additional costs for any damages.

Animals: Animals are prohibited in vehicles unless authorized. Violations will result in a $150 administrative fee plus cleaning fees and potential trip cancellation.

Occupants: GUEST must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger.

Fuel: Vehicles must be returned with the same fuel level as at the start of the trip. Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

Cleaning Fee Levels: We provide basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return:

Moderate Cleaning ($50):* Includes mud, sand, moderate bug debris, minor odours, and small spills.

Heavy Cleaning ($100):* For moderate stains, heavy odors (e.g., smoke), and extensive bug debris.

Severe Cleaning ($150):* Involves steam cleaning or full detailing due to significant damage.

Pet Hair Removal ($150):* Specifically for extensive pet hair.

Multiple Issues Cleaning ($250):* Applies when multiple cleaning levels are required.

Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST is liable for any damage to the vehicle's tinted windows and will be charged for repairs at market value.

Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries.

Legal Notice: By booking, GUEST agrees to the terms and conditions and authorizes charges for damages, fees, and violations.

Hybrid/Electric Vehicles: Guests must return hybrid/electric vehicles fully charged (90–100%) and should maintain the charge above 30% throughout the reservation.

Use of GPS Tracking Devices: Guests have no expectation of privacy regarding vehicle location. Disabling GPS may result in trip cancellation and fees.

Additional Charges: Guests are responsible for all charges including airport fees, vehicle recovery, and missing keys/fobs.

Taxes, Surcharges & Fees: Guests must pay applicable taxes, surcharges, and additional fees specified in the rental agreement.

Cancellation, Late Pick-Up or Return Fees, No Show: Cancellation fees apply after specified periods. No-shows incur full reservation costs. Additional fees apply for late pick-up or return without authorization.

Penalties: Violations of rental terms may result in trip cancellation, damage fees, and administrative penalties up to $250 per violation.

Payment: Payments must match the guest's name on the reservation. Cash payments may be accepted under specific circumstances.