Draiv

Set by Draiv.

Rental Agreement

Definitions:

• "Agreement" refers to all terms and conditions in this document and any additional materials provided at the time of rental. "You" or "Your" includes the renter, any Authorized Driver, and any person or organization billed for charges. All are jointly responsible under this Agreement. "We," "Our," or "Us" refers to Draiv LLC. "Authorized Driver" includes the renter, their spouse, employer, co-worker (if engaged in business with the renter), and any additional driver listed in this

Agreement, provided they are at least 21 years old and hold a valid driver’s license. "Vehicle" refers to the rented motor vehicle, any substitute vehicle, and all accessories, tools, keys, and documents provided.

2. Rental Terms & Indemnity:

This Agreement is a contract for renting the Vehicle. You agree to indemnify, defend, and hold Draiv LLC harmless from all claims, damages, liabilities, costs, and expenses (including attorneys' fees) arising from:

The use or operation of the vehicle by the renter or any authorized driver.

3. Failure to comply with any terms of this Agreement.

Any third-party claims related to accidents, damages, or injuries during the rental period. Draiv LLC is not liable for any damages, losses, or claims arising from the acts or omissions of third parties, including but not limited to towing services, parking facilities, roadside assistance providers, or law enforcement agencies.

4. Vehicle Condition, Damage and Liability:

Draiv LLC will take detailed pictures of the vehicle before the start of every trip to document its condition. Renters are encouraged to take additional pre-trip photos to verify the vehicle’s condition and determine if any damage was pre-existing. You are responsible for all physical and mechanical damage to the Vehicle, missing equipment, and our administrative expenses connected with any damage claim in accordance with 49 U.S.C. § 30106 , whether or not you are at fault. You are responsible for loss due to theft of the vehicle and all damage due to vandalism that occurs in connection with a theft, if you fail to exercise ordinary care while in possession of the Vehicle. You are responsible for damage due to vandalism not associated with theft of the Vehicle up to a maximum of $500. Allowing a person who is not an Authorized Driver to use the Vehicle is not an exercise of ordinary care, but a willful, and reckless act and is a breach of this agreement. You must report all accidents involving the vehicle or theft of the vehicle and vandalism to us within 24 hours of occurrence, and to the police as soon as you discover them.

5.Governing Law & Jurisdiction:

This Agreement shall be governed and construed in accordance with the laws of the State of Tennessee. Any disputes arising from this Agreement shall be resolved in the courts located in Knox County, Tennessee.

Arbitration Clause: Any dispute arising from this Agreement shall be resolved through binding arbitration under the rules of the American Arbitration Association, and both parties waive the right to trial by jury.

Force Majeure Clause: Draiv LLC shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, strikes, government regulations, pandemics, supply chain disruptions, or acts of terrorism.

Attorney’s Fees Clause: If Draiv LLC is required to take legal action to enforce any terms of this Agreement, the renter shall be responsible for all attorney’s fees and court costs incurred.

Severability Clause: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

6.Vehicle Alterations & Tampering Policy:

Renters may not remove, alter, or obscure the Vehicle Identification Number (VIN), license plates, rental stickers, or any factory settings. Any attempt to disable, remove, or tamper with the GPS unit or telematics system will result in an immediate $500 penalty. Unauthorized modifications, including aftermarket parts, decals, window tint, or engine tuning, will result in a $1,000 fine plus the cost to restore the vehicle.

7.Photo & Video Evidence Consent:

The renter consents to the use of photos and videos taken before, during, and after the rental period for the purpose of documenting the vehicle's condition and enforcing the terms of this Agreement.

8. Failure to Return & Repossession Policy:

If the renter fails to return the Vehicle within twenty-four (24) hours of the scheduled return time stated in this Agreement, and has not obtained written approval for an extension from Draiv LLC, such failure shall constitute an unauthorized taking of the Vehicle. At that time, Draiv LLC may, at its sole discretion, deem the Vehicle to have been converted to stolen property and shall have the immediate right to report the Vehicle as stolen to law enforcement authorities. The renter acknowledges and agrees that such failure to return the Vehicle constitutes theft under Tennessee Code § 39-14-103 and related statutes, and consents to Draiv LLC pursuing all civil and criminal remedies available, including but not limited to recovery of the Vehicle, collection of all fees and penalties under this Agreement, and prosecution to the fullest extent of the law.

In addition to criminal prosecution and recovery of the Vehicle, the renter shall be liable for the following civil penalties:

Unauthorized Use Fee: $250 per day for each day the Vehicle is retained without authorization.

Abandonment Fee: $500 if the Vehicle is found unattended in an unauthorized location.

Repossession Fee: $250 plus $7.00 per mile for vehicle retrieval, measured from Draiv’s LLC location in Knoxville, Tennessee.

Draiv LLC shall not be responsible for any personal property left in the Vehicle in the event of abandonment, repossession, seizure by law enforcement, or return by the renter. The renter expressly waives any claim for loss, theft, or damage to such personal property.

9. Rental Extensions & Late Return Fees:

Rental extensions must be approved in writing via text or email. Verbal extension requests are not valid. A 30-minute grace period is allowed for returns. After 30 minutes, a $50 late fee applies. If returned more than 2 hours late, a $100 fee applies, with an additional $20 per hour thereafter. Rentals include 200 miles per day. Any miles exceeding this limit will be charged at $0.50 per mile.

10. Credit Card Authorization & Payment Agreement:

By signing this agreement, the renter authorizes Draiv LLC to charge the credit/debit card on file for any unpaid charges, including but not limited to:

Additional rental fees, late fees, or extensions.

Excess mileage charges.

Towing, impound, or parking violation costs.

Damage repairs, insurance deductibles, and administrative fees. Any disputed charges must be addressed directly with Draiv LLC before initiating a chargeback with the bank. Every charge is subject to a 5% credit card/debit card processing fee.

11. Fuel Policy & Receipt Requirement:

Renters must verify the correct fuel type before refueling. Using the wrong fuel type (e.g., diesel in a gas engine, regular in a premium-only vehicle) will result in a $500 minimum charge for damage and flushing costs. Renters are required to save all fuel receipts and either:

Send pictures of the receipts digitally to (865 230 7144), or

Leave them in the car upon return to verify that the correct fuel was used during the rental.

12. Personal Property Disclaimer:

Draiv is not responsible for any personal belongings left in the Vehicle at any time, including but not limited to:

Items left behind after the rental period.

Property lost, damaged, or stolen while the Vehicle is in use, parked, impounded, or towed.

Items taken from the Vehicle during an accident, repossession, or any legal seizure. The renter assumes full responsibility for securing their personal property and understands that Draiv LLC does not provide reimbursement or compensation for lost, stolen, or damaged items. It is the renter’s responsibility to check the Vehicle for personal belongings before returning it.

13. Insurance:

You are responsible for all damage or loss you cause to others. You agree to provide primary auto liability, collision and comprehensive insurance covering you, us and the vehicle. If you do not have liability insurance, or if state law requires us to have liability insurance, we will provide an auto liability insurance policy (the “Policy”) that is secondary to any other valid and collectible insurance whether primary, secondary, excess or contingent. The Policy provides bodily injury and property damage liability coverage with limits no higher than minimum levels prescribed by the vehicular financial responsibility laws of the state where the damage or loss occurs. The policy provides uninsured or under-insured motorist coverage only in states where we are required by law to provide it. Coverage is void if you breach the terms of this Agreement or if you fail to cooperate in any loss investigation conducted by us or our insurer. You and we reject no-fault and uninsured or under-insured motorist coverage. Giving the Vehicle to an unauthorized driver terminates our liability insurance, if any. If a liability loss occurs, this agreement shall be construed according to the laws of the jurisdiction in which the loss occurred.

14. Fees & Charges

• Smoking Fee: A $250 fee will be charged if there is any evidence of smoking (including but not limited to the smell of smoke, ashes, or cigarette butts) in the vehicle.

• Cleaning Fee: A flat $150 fee will be charged if the vehicle is returned excessively dirty, including but not limited to spilled food or beverages, stains, pet hair, or mud.

• Refueling Fee: The vehicle must be returned with the same fuel level as at the start of the rental. Renter is required to save fuel receipts and either send photos digitally to (865 230 7144) or leave them in the car. If no receipt is provided or fuel is missing, a refueling charge will apply, which includes the cost of fuel plus a $25 service fee.

• A Young Driver Fee applies to renters below the age of 25:

19–20 years: $50 per day

21–24 years: $30 per day

The applicable Young Driver Fee will be added to the total rental cost for each day of the rental period when applicable.

Security Deposit:Security Deposit. A security deposit of One Hundred Fifty Dollars ($150.00) or Three Hundred Fifty Dollars ($350) is required for each rental. .

Security Deposit Authorization. Renter authorizes DRAIV LLC to place a security deposit hold (pre-authorization) on the payment method provided at the time of rental. The security deposit is not a charge unless amounts become due under this Agreement. Following the completion of the rental period and return of the vehicle, the authorization hold may remain in place for up to seven (7) calendar days to allow for the assessment of any unpaid charges, damages, tolls, traffic violations, fuel charges, excess mileage, late return fees, or other amounts owed under this Agreement. The release and timing of the authorization hold are subject to Stripe’s processing procedures and the policies of the issuing financial institution.

During this period, the Company may review the vehicle and rental records for damage, excessive cleaning, missing equipment, unpaid tolls, tickets, fuel or mileage charges, late-return fees, recovery expenses, or any other amounts authorized under this Agreement. If no applicable charges are identified, the security deposit hold shall be released in accordance with Stripe’s processing procedures.

If any authorized charges are identified, the Company may apply the security deposit toward such amounts, subject to the terms of this Agreement, and the Renter shall remain responsible for any balance exceeding the security deposit.

CUSTOMER COMMUNICATION & WORKING MOBILE PHONE REQUIREMENT: CUSTOMER COMMUNICATION & WORKING MOBILE PHONE REQUIREMENT

The Renter and each Authorized Driver must maintain a valid, working mobile telephone number and a smartphone capable of making and receiving telephone calls and text messages, accessing the internet, receiving email and electronic verification links, and completing all required digital driver-license, identity, insurance, payment, and rental verification procedures throughout the rental period. The Renter acknowledges that DRAIV may require electronic communication for identity and driver-license verification, insurance verification, payment authorization, rental documentation, vehicle access, trip instructions, safety notices, return instructions, and other matters reasonably related to the rental. The Renter must remain reasonably reachable through the telephone number and electronic contact information provided to DRAIV and must respond to reasonable requests for required information or verification.

A working mobile phone and the ability to receive and respond to required communications are conditions of rental. A Renter who does not have a working mobile phone, cannot receive or respond to required calls, text messages, emails, or electronic verification requests, or cannot complete required digital verification procedures may be denied a rental or may be unable to complete the rental process. DRAIV may require the Renter to verify ownership or control of the telephone number provided and may require communication with the Renter through the contact information provided before releasing a vehicle. Providing a telephone number that is disconnected, nonfunctional, inaccessible to the Renter, or otherwise incapable of receiving required communications may result in cancellation or refusal to release the vehicle. Failure to maintain a working means of communication does not relieve the Renter of any obligations under this Agreement, including payment, vehicle care, return of the vehicle, or any other contractual obligations.

Draiv LLC

3204 West Governot John Sevier Hwy

Knoxville, TN

Phone: (865 ) 230 7144

Email: draivco@gmail.com