DFW Luxury Auto Rental

Set by DFW Luxury Auto Rental.

Terms & Conditions

Effective Date: November 17, 2025

These Terms & Conditions ("Terms") govern the rental of vehicles from DFW Luxury Auto Rental ("Company," "we," "us," or "our"), located at 539 W Commerce St, Suite # 481, Dallas, TX 75208. By signing the Rental Agreement and/or using our services, you ("Renter," "you," or "your") agree to be bound by these Terms. These Terms incorporate any Rental Agreement signed by you and form the entire understanding between the parties. We reserve the right to update these Terms with notice to you.

For purposes of these Terms, "Vehicle" means the rented automobile, together with all accessories, tires, wheels, keys, key fobs, charging equipment, charging adapters, owner's manuals, registration documents, toll tags, floor mats, and any other equipment or items provided with the rental. All such items are considered part of the Vehicle for purposes of these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCEPTING. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR RESPONSIBILITIES, LIMITATIONS OF LIABILITY, AND DISPUTE RESOLUTION.

1. Eligibility and Driver Requirements

• You must be at least 21 years old and possess a valid driver's license issued in the United States or an equivalent international license with an International Driving Permit if applicable.

• You must have a clean driving record, free of major violations in the past three years (e.g., DUI, reckless driving). We may conduct a background check or request your motor vehicle record.

• Additional Drivers: Additional drivers must be pre-approved and meet the same eligibility criteria as the primary renter. Each additional driver must have applicable automobile insurance coverage, either under the primary renter's qualifying policy or under their own policy, that meets all applicable insurance requirements under Section 4 and extends coverage to the Vehicle while rented. Proof of coverage and insurer verification may be required before approval. Only drivers expressly approved by DFW Luxury Auto may operate the Vehicle. No additional driver fee applies for most vehicles, and all approved drivers are jointly responsible under these Terms.

• You must provide valid identification (e.g., driver's license, passport) and proof of address upon request.

2. Rental Period and Extensions

• The rental begins at the agreed pickup time and ends at the return time specified in the Rental Agreement. Early returns do not entitle you to a refund.

• Extensions must be requested at least 24 hours in advance and are subject to vehicle availability and our approval. We may charge pro-rated fees for extensions.

• Late returns incur a fee of $25 per hour (or part thereof) after a 30-minute grace period.

• If your flight or travel is delayed, notify us immediately. We offer a 1-2 hour grace period for verified delays; longer delays may require rescheduling or fees.

3. Payment Terms and Fees

• Payments are processed securely via Stripe, accepting major credit/debit cards, Apple Pay, and Google Pay. Full payment, including taxes and fees, is due upfront at booking.

• Taxes: A 10% Texas Motor Vehicle Rental Tax applies to rentals of 30 days or less.

• Security Deposit and Payment Authorization: A security deposit or authorization hold may be placed on the Renter's payment method before or during the rental. The security deposit is not a limitation of the Renter's liability and may be applied toward any amount owed under this Agreement, including, without limitation, vehicle damage, road hazard damage, loss of use where permitted by law, unpaid tolls, traffic or parking violations, towing or impound charges, cleaning charges, smoking fees, refueling/recharging costs, excess mileage, late-return charges, missing equipment, administrative fees, and other amounts for which the Renter is responsible under this Agreement. By accepting these Terms and providing a credit card, debit card, or other payment method, the Renter expressly authorizes DFW Luxury Auto Rental and its payment processor to retain the payment method on file and charge that payment method during or after the rental for any amounts properly due under this Agreement, including amounts exceeding the security deposit. This authorization survives the return of the Vehicle and remains effective until all amounts arising from the rental have been determined and paid.

• If the security deposit is insufficient, has been released, cannot be applied, or the payment method does not support post-rental charges, the Renter remains responsible for the unpaid balance and agrees to pay such amount upon request.

• Post-Rental Charges: Certain charges may not be known or determinable when the Vehicle is returned, including damage, tolls, tickets, towing or impound charges, fuel/recharging costs, excess mileage, cleaning charges, loss of use, and other amounts arising from the rental. The Renter authorizes DFW Luxury Auto Rental to process such charges after the rental once the amount can reasonably be determined and documented. When reasonably practicable, DFW Luxury Auto Rental will provide supporting documentation for material post-rental charges, such as photographs, estimates, invoices, receipts, toll statements, or other available records. Providing notice or supporting documentation does not require DFW Luxury Auto Rental to delay processing a charge otherwise authorized under this Agreement.

• Included Mileage: As specified in the vehicle details (e.g., 100 miles per day). Overage charges apply as detailed.

• Additional Fees:

• Cleaning: $50–$100 if returned excessively dirty (e.g., stains, trash, odors, pet hair).

• Smoking/Vaping: if evidence is found (includes cigarettes, e-cigarettes, marijuana).

• Late Return: $25/hour.

• Delivery (DFW Airport only): Terminal Parking – $150; Remote South Parking – $45. Free pickup at our location in Arlington, TX.

• Add-Ons: Child Seat – $30/day; Booster Seat – $15/day; Prepaid Fuel (ICE) – $75/trip (return at any level); Prepaid EV Recharge – $35/trip (return above 10%).

• Tolls: The renter is responsible for all tolls incurred during the rental period, regardless of when the toll authority posts the transaction. Tolls will be billed after the rental based on the toll authority's records, together with a $10 administrative processing fee per toll statement.

• Tickets/Violations: You pay all traffic, parking, red-light camera, towing charges, and any damages resulting from towing plus $25 admin fee per item.

• Fuel/Recharge: If not returned to match how it was provided at pickup, which is typically with a full tank of fuel for gasoline vehicle, or charged to at least 80% for electric vehicles (unless prepaid), cost of refueling plus $10 convenience fee.

• Application of Security Deposit: Amounts owed under this Agreement may be deducted from or charged against the security deposit when applicable. If the amount owed exceeds the available security deposit, the remaining balance may be charged to the payment method on file as authorized above. No refunds will be provided for unused services.

• Declined or Unavailable Payment Method: If a payment method is declined, blocked, expired, cancelled, reversed, disputed, or otherwise unavailable for an amount properly due under this Agreement, the Renter remains responsible for the underlying balance. Upon request, the Renter must provide another valid payment method or otherwise pay the outstanding balance.

4. Insurance Requirements

• Insurance is not included in the rental price. You must provide proof of your own auto insurance policy that extends to non-owned/rented vehicles, meeting or exceeding:

• Bodily Injury Liability: $200,000 per person / $400,000 per accident.

• Property Damage Liability: $100,000 per accident.

• Uninsured/Underinsured Motorist (UM/UIM): Matching liability limits ($200,000 / $400,000).

• Collision and Comprehensive Coverage: Deductibles not exceeding $1,000 each.

• If the Renter's existing policy does not satisfy these requirements, the Renter must obtain qualifying coverage acceptable to DFW Luxury Auto Rental before the rental begins.

• Insurance Verification: The Renter must provide a current declarations page and cooperate with insurer verification. DFW Luxury Auto Rental may require additional documentation or insurer verification reasonably necessary to confirm that the required coverage applies to the Vehicle during the rental period.

• Roadside assistance is not included; use your own coverage (e.g., AAA, insurance).

• You must verify your insurance promptly after booking, providing required documents (e.g., driver's license, declarations page, and documentation of any qualifying coverage required to satisfy these insurance requirements) via link provided or email to support@dfwluxauto.com. Verification must be completed at least 3 days before your trip start; non-compliance may result in cancellation without refund.

5. Vehicle Use and Responsibilities

• Operate the vehicle safely and in compliance with Texas laws. You are responsible for all damages, losses, or violations during the rental period.

• Road Hazard Damage: You are responsible for all damage to tires, wheels, windshields, suspension components, underbody, and other vehicle damage resulting from road hazards encountered during your rental, including but not limited to nails, screws, glass, potholes, curbs, debris, construction zones, or similar roadway conditions. If a tire, wheel, or other damaged component cannot be safely repaired, you are responsible for the actual documented cost of replacement with an equivalent OEM or manufacturer-approved tire, wheel, or other component, including mounting, balancing, disposal fees, taxes, and related service charges. The Company reserves the right to determine, in its reasonable discretion and based on a qualified repair facility's recommendation, whether a damaged tire or component can be safely repaired or must be replaced. The renter remains responsible for road hazard damage regardless of fault or whether another vehicle or roadway condition contributed to the damage, except where recovery is obtained from a third party or their insurer.

• Loss of Use: The renter is responsible for the reasonable loss of use of the vehicle during any period it is unavailable for repair or replacement due to damage occurring during the rental, to the extent permitted by applicable law.

• Return Condition: Return the vehicle in the same clean, undamaged, and roadworthy condition as received, with fuel to match how it was provided at pickup, which is typically a full tank of fuel for gasoline vehicle, or charged to at least 80% for an electric vehicle (unless prepaid). Vehicle Inspection: Whenever reasonably practicable, the parties may conduct pre-rental and/or post-rental inspections and document the Vehicle's condition. The absence of a joint inspection at pickup or return does not waive either party's rights or responsibilities. Damage that is not reasonably observable at the time of return may be documented after the Vehicle is cleaned, moved, inspected under appropriate lighting, or examined by a qualified repair facility.

• Damage Assessment and Repair: If damage is identified during or after the rental, DFW Luxury Auto Rental may have the Vehicle inspected by an authorized dealership, manufacturer-certified or qualified collision center, tire or wheel facility, or other qualified repair provider appropriate for the Vehicle and type of damage. The Renter is responsible for the reasonable and documented cost of repairing damage for which the Renter is responsible under this Agreement, including applicable parts, labor, paint and materials, diagnostic procedures, calibrations, taxes, towing, and other repair-related charges. DFW Luxury Auto Rental may reasonably select the repair facility appropriate for the Vehicle and repair and is not required to obtain multiple estimates or select the lowest-cost repair provider.

• Repair charges may initially be based upon a written estimate from a qualified repair provider. If additional or hidden damage attributable to the incident is discovered during disassembly, diagnosis, or repair, the Renter remains responsible for reasonable documented supplemental costs.

• Breakdowns/Issues: Prioritize safety; contact us at [Your Phone Number] immediately (24/7 for emergencies). If towing is required, use your roadside assistance only to transport the Vehicle to a location authorized by DFW Luxury Auto. Do not authorize or perform repairs without our written approval. All vehicles are under manufacturer's/extended warranty with maintenance per recommendations.

• Accidents: Report to police and us immediately. Provide full details; cooperate with investigations.

• Tolls/Tickets: You are responsible for all tolls, tickets, parking charges, and traffic violations incurred during your possession of the vehicle.

• Delivery/Pickup: Available at specified DFW Airport locations or our home base in Arlington, TX. Notify us of changes promptly.

6. Prohibited Uses and Restrictions

• Drivers: Only approved drivers; minimum age 21.

• Geographic: Vehicle must remain in the continental U.S.; no Mexico/Canada without written permission.

• Activities: No commercial use (e.g., Uber/Lyft, deliveries); no racing (streets/circuits/dragstrips); no off-road, towing, hauling, or modifications; no hazardous materials transport.

• Interior: No pets (service animals with documentation may be accommodated); no smoking/vaping ( fee); keep clean to avoid fees.

• Other: No exceeding mileage; comply with all laws—you bear responsibility for violations.

7. Cancellations, Modifications, and Refunds

• Cancellations: Notify us promptly. Policy:

• More than 7 days before pickup: Full refund.

• 3–7 days before: 50% refund.

• Less than 3 days before or no-show: No refund.

• Modifications: Subject to availability; may incur fees.

• Refunds processed via Stripe, minus fees.

8. Liability, Indemnity, and Warranties

• You assume full responsibility for the vehicle and agree to indemnify, defend, and hold us harmless from any claims, losses, damages, or expenses arising from your use, including accidents, theft, or violations.

• We provide the vehicle "as is" without warranties beyond standard manufacturer/extended coverage. We are not liable for indirect damages (e.g., lost time, inconvenience).

• In case of tow/impound due to your actions, pay all charges including damages resulting from tow/impound; rental may continue after release and inspection if undamaged.

• Our liability is limited to the rental fee paid.

9. Dispute Resolution and Governing Law

• These Terms are governed by Texas law. Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and the parties consent to the exclusive jurisdiction and venue of those courts.

• Any dispute with an amount in controversy under $10,000 shall be resolved through binding arbitration in Tarrant County, Texas, unless prohibited by applicable law.

10. Miscellaneous

• Force Majeure: We are not liable for delays due to events beyond our control (e.g., weather, strikes).

• Severability: Invalid provisions do not affect the rest.

• No Waiver: Failure to enforce a term does not waive it.

• Entire Agreement: These Terms, with the Rental Agreement, supersede prior understandings.

• Electronic Acceptance: Valid and binding.

• Electronic Signatures: Valid and binding.

Set by DFW Luxury Auto Rental.

Privacy Policy for DFW Luxury Auto Rental

Effective Date: November 17, 2025

DFW Luxury Auto Rental ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, mobile applications, rental bookings, and any other platforms or services we provide (collectively, the "Services"). By using our Services, you consent to the practices described in this Policy.

We operate in compliance with applicable privacy laws, including but not limited to the Texas Data Privacy and Security Act (TDPSA), the California Consumer Privacy Act (CCPA) where applicable, and federal regulations such as the Gramm-Leach-Bliley Act (GLBA) for financial information. If you are a resident of the European Union or another jurisdiction with specific data protection laws (e.g., GDPR), additional rights may apply—please contact us for details.

This Policy does not apply to information collected by third parties, such as payment processors or insurers, which have their own privacy policies.

1. Information We Collect

We collect information to provide, improve, and secure our Services. This includes:

a. Personal Information You Provide

• Identification and Contact Details: Name, email address, phone number, mailing address, date of birth, driver's license number, and passport or other government-issued ID.

• Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via Stripe or similar partners).

• Insurance and Driving Records: Proof of insurance, declarations pages, driving history, and background check results.

• Rental Preferences: Vehicle selections, rental dates, delivery locations, add-ons (e.g., child seats), and any special requests.

• Communication Data: Inquiries, feedback, or correspondence via email, phone, or our website.

b. Automatically Collected Information

• Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and referral sources.

• Location Data: Approximate location based on IP or, with consent, precise location for delivery services (e.g., DFW Airport).

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance user experience, analyze trends, and administer the site. You can manage cookie preferences via your browser settings.

c. Information from Third Parties

• Verification Services: Data from background check providers, DMV records, or insurers to confirm eligibility.

• Payment Processors: Transaction confirmations from Stripe or similar.

• Analytics Providers: Aggregated usage data from tools like Google Analytics.

We do not collect sensitive information (e.g., racial/ethnic origin, health data) unless required for legal compliance (e.g., service animal accommodations).

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing bookings, verifying eligibility, and fulfilling rentals (e.g., insurance checks, delivery coordination).

• Managing payments, security deposits, and refunds.

• Communicating with you about your rental, updates, or promotions (with opt-out options).

• Improving our Services through analytics and feedback.

• Ensuring safety and compliance (e.g., monitoring for violations, reporting accidents to authorities).

• Marketing our services (e.g., personalized offers) if you opt-in.

• Legal obligations, such as tax reporting or responding to subpoenas.

We do not sell your personal information to third parties.

3. Sharing Your Information

We share information only as necessary and with your consent where required:

• Service Providers: With vendors like payment processors (e.g., Stripe), insurers, background check services, or towing companies, bound by confidentiality agreements.

• Legal and Safety Reasons: To comply with laws, respond to legal processes, prevent fraud, or protect rights/safety (e.g., sharing with law enforcement for tickets or accidents).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with notice to you.

• Affiliates: With related entities for operational purposes.

We do not share with marketers without your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for payments and secure servers. However, no system is 100% secure, and we cannot guarantee absolute protection. Notify us immediately of any suspected breach.

We retain information as long as necessary for business purposes (e.g., 7 years for tax records) or as required by law, after which it is securely deleted or anonymized.

5. Your Rights and Choices

Depending on your location, you may have rights such as:

• Access: Request a copy of your personal information.

• Correction: Update inaccurate data.

• Deletion: Request removal (subject to legal retention requirements).

• Opt-Out: From marketing emails (via unsubscribe links) or sale/sharing of data (if applicable under CCPA/TDPSA).

• Cookies: Disable via browser settings, though this may limit functionality.

• Do Not Track: We do not respond to DNT signals but honor opt-outs.

To exercise rights, contact us at privacy@dfwluxuryautorental.com or 16824791699 We respond within 45 days (extendable under law). We do not discriminate against you for exercising rights.

6. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from minors. If we discover such data, we will delete it promptly.

7. Changes to This Policy

We may update this Policy periodically. Changes will be posted on our website with the new effective date. Continued use of Services constitutes acceptance.

8. Contact Us

For questions or concerns:

• Email: privacy@dfwluxuryautorental.com

• Phone: 16824791699

• Mail: DFW Luxury Auto Rental, 539 W Commerce St, Suite # 481, Dallas, TX 75208

By using our Services, you acknowledge that you have read and understood this Policy.

Set by DFW Luxury Auto Rental.

Cancellation Policy for DFW Luxury Auto Rental

Effective Date: November 17, 2025

DFW Luxury Auto Rental ("Company," "we," "us," or "our") understands that plans can change. This Cancellation Policy ("Policy") outlines the terms for cancelling or modifying your vehicle rental reservation. By booking with us, you agree to this Policy, which is incorporated into our Terms & Conditions and any Rental Agreement. We aim to provide flexibility while accounting for preparation costs and lost opportunities.

This Policy applies to all bookings made through our website, phone, email, or other channels. We reserve the right to update this Policy with notice to you via email or our website.

PLEASE READ THIS POLICY CAREFULLY BEFORE BOOKING. ALL CANCELLATIONS ARE SUBJECT TO THE TERMS BELOW.

1. Cancellation Process

• To cancel, notify us as soon as possible via email at reservations@dfwluxuryautorental.com, phone at 16824791699, or through our booking portal.

• Provide your booking reference number, name, and reason for cancellation (optional).

• Cancellations are effective upon our confirmation. We will process refunds (if applicable) within 5-7 business days via the original payment method (e.g., Stripe).

• No cancellations are accepted after the rental period begins (i.e., post-pickup).

2. Refund Schedule

Refunds are calculated based on the time of cancellation relative to the scheduled pickup date and time. All refunds exclude non-refundable fees (e.g., processing charges from Stripe, approximately 3-5%).

• More than 7 Days Before Pickup: Full refund of the rental fee, taxes, and add-ons (less any payment processing fees).

• 3 to 7 Days Before Pickup: 50% refund of the rental fee, taxes, and add-ons (less any payment processing fees). The remaining 50% is retained as a cancellation fee.

• Less than 3 Days Before Pickup (including No-Shows): No refund. The full amount is retained as a cancellation fee to cover lost rental opportunities and administrative costs.

Insurance Verification Requirement: Refunds are contingent on successful insurance verification at least 3 days prior to pickup. Fallure to complete verification by this deadline will result in no refund, it may lead to booking cancellation for non- compliance.

3. Modifications and Rescheduling

• Modifications (e.g., changing dates, duration, vehicle, or add-ons) are treated as cancellations if they reduce the rental value or period. The above refund schedule applies, and a new booking may be required at current rates.

• Rescheduling requests are subject to vehicle availability and our approval. If approved, no fee applies if requested more than 7 days in advance; otherwise, a $50 modification fee may be charged.

• Extensions during the rental are handled separately under our Terms & Conditions.

4. Exceptions and Special Circumstances

• Force Majeure Events: We may waive fees for cancellations due to unforeseen events beyond your control (e.g., natural disasters, government restrictions, or severe weather affecting travel). Provide documentation (e.g., flight cancellation notice) for consideration. Decisions are at our sole discretion.

• Company-Initiated Cancellations: In rare cases, we may need to cancel your booking due to unforeseen circumstances beyond our control, such as vehicle mechanical issues, safety concerns, regulatory changes, or force majeure events (e.g., natural disasters, pandemics, or supply chain disruptions). If this occurs, we will notify you as soon as possible and provide a full refund of all payments made, including taxes and fees. Where feasible, we will offer alternative options, such as rescheduling or a comparable vehicle, at no additional cost. We are not liable for any incidental expenses (e.g., travel costs) resulting from such cancellations.

• Insurance and Third-Party Coverage: This Policy does not affect any trip insurance or credit card protections you may have—check with your provider for reimbursement options.

• Group or Long-Term Bookings: Custom policies may apply for bookings over 30 days or multiple vehicles; these will be specified in your Rental Agreement.

• Promotional or Discounted Rates: Non-refundable bookings (e.g., special offers) may have stricter terms, as noted at booking.

5. No-Show Policy

• If you fail to pick up the vehicle without prior notice, it is considered a no-show, and no refund will be issued. The vehicle will be held for 2 hours past the scheduled pickup; after that, it may be released for other rentals.

6. Dispute Resolution

• Any disputes related to cancellations or refunds will be governed by Texas law and resolved in Tarrant County courts, as per our Terms & Conditions.

• Contact us first to resolve issues amicably—we strive for fair outcomes.

7. Contact Us

For questions or to initiate a cancellation:

• Email: reservations@dfwluxuryautorental.com

• Phone: 16824791699

• Mail: DFW Luxury Auto Rental, 539 W Commerce St, Suite # 481, Dallas, TX 75208

By booking with us, you acknowledge that you have read and agree to this Policy. We appreciate your understanding and look forward to serving you.