Day Dreamz Car Rentals

Set by Day Dreamz Car Rentals.

TERMS & CODITIONS

Terms & Conditions

These sections provide clear guidelines and responsibilities for guests renting vehicles from Day Dreamz Car Rentals, ensuring transparency and clarity in all interactions and transactions.

• Minimum Rental Age: GUEST must be at least 21 years old to book and utilize a vehicle.

• Guest Responsibilities: GUEST refers to the primary person who booked the trip and any authorized secondary drivers. GUEST must provide a valid phone number and treat the vehicle and any extras well, ensuring timely return in the same condition. Only approved drivers may drive the vehicle.

• Scope of Use: GUEST may access the rental vehicle only during the trip period and must return it on time to the specified location. GUEST must present a valid driver's license and exercise reasonable care. Day Dreamz Car Rentals may terminate the trip for misuse and require the vehicle’s return. Seat belts and child safety laws must be adhered to. The vehicle must not be taken outside the state in which it was rented without prior written authorization from Day Dreamz Car Rentals.

• Driver Requirements: The primary driver must pick up and return the vehicle, and only approved additional drivers may operate it.

• Prohibited Use / Operations: The vehicle must not be used for:

• Any purpose without company consent.

• By anyone under 21 or without a valid license.

• For hire, towing, racing, illegal activities, or while impaired.

• Off-roading or driving on unpaved roads.

• Carrying hazardous materials or exceeding capacity.

• Reckless driving, speeding, or parking in restricted areas.

• Taking the vehicle outside the state in which it was rented without prior written authorization from Day Dreamz Car Rentals.

• Smoking and Narcotics: All vehicles are non-smoking and narcotic-free. Violations will incur a $500 cleaning fee plus additional costs for any damages.

• Animals: Animals are prohibited in Day Dreamz Car Rentals vehicles unless authorized. Violations will result in a $150 administrative fee plus cleaning fees and potential trip cancellation.

• Occupants: GUEST must not exceed the number of passengers authorized by the vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized passenger and may be subject to termination. Day Dreamz Car Rentals cannot be held responsible for the safety of other guests.

• Fuel: Vehicles must be returned with the same fuel level as at the start of the trip. Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

• Cleaning Fee Levels: Day Dreamz Car Rentals provides basic cleaning. Additional fees will apply for moderate to severe dirt, bug debris, stains, or spills beyond the basic cleaning. Cleaning fees vary based on the condition of the vehicle upon return:

• Moderate Cleaning ($50): Includes mud, sand, moderate bug debris, minor odors, and small spills.

• Heavy Cleaning ($100): For moderate stains, heavy odors (e.g., smoke), and extensive bug debris.

• Severe Cleaning ($150): Involves steam cleaning or full detailing due to significant damage.

• Pet Hair Removal ($150): Specifically for extensive pet hair.

• Multiple Issues Cleaning ($250): Applies when multiple cleaning levels are required.

• Vehicle Care: GUEST must not use any chemicals or cleaners on the vehicle's interior. Violations will result in liability for any resulting damages. GUEST is liable for any damage to the vehicle's tinted windows and will be charged for repairs at market value.

• Insurance: GUEST must have and provide proof of primary vehicle insurance that covers the rental vehicle and any potential damages or injuries.

• Out-of-State Use: The rental vehicle must not be taken outside the state in which it was rented without prior written authorization from Day Dreamz Car Rentals. If the vehicle is taken out of state without written authorization, the GUEST will be responsible for additional charges and fees assessed by Day Dreamz Car Rentals for the unauthorized out-of-state use. These charges may include, but are not limited to, additional mileage, administrative expenses, recovery or transportation costs, and any other costs or damages associated with the vehicle being taken out of state.

The GUEST remains responsible for the vehicle and all applicable rental terms and conditions while the vehicle is outside the authorized state. Unauthorized out-of-state use may also result in termination of the rental agreement and immediate return of the vehicle.

• Tickets, Tolls, and Traffic Violations: GUEST is fully responsible for all parking tickets, traffic citations, tolls, toll violations, and other fees or charges incurred during the rental period as a result of the GUEST's use or operation of the vehicle. This responsibility remains in effect even if the ticket, toll, citation, violation, or related notice is received by Day Dreamz Car Rentals after the completion of the rental period, including notices received weeks or months later. If Day Dreamz Car Rentals receives a ticket, toll, citation, violation, or related charge after the GUEST's trip has ended, the GUEST agrees to pay the full amount of the applicable charge, along with any applicable administrative fees or costs incurred by Day Dreamz Car Rentals in processing or resolving the charge.

Set by Day Dreamz Car Rentals.

PRIVACY POLICY

Privacy Policy

1. Information Collection:

o We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

o We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

2. Use of Information:

o We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

o We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

3. Information Sharing:

o We may share your information with third parties for billing, processing, and legitimate business purposes.

o We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

4. Security:

o We implement security measures to protect your information from unauthorized access, use, or disclosure.

5. Data Retention:

o We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Your Rights:

o You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by Day Dreamz Car Rentals.

CANCELLATION POLICY

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

*If a client requests a booking modification and Day Dreamz Car Rentals accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact Day Dreamz Car Rentals through email or phone support to report the issue;

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify Day Dreamz Car Rentals via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.