Commonwealth Fleet Co.LLC.

Set by Commonwealth Fleet Co.LLC..

Commonwealth Fleet Co. LLC — Vehicle Rental Agreement & Terms and Conditions

COMMONWEALTH FLEET CO. LLC

VEHICLE RENTAL AGREEMENT & TERMS AND CONDITIONS

Quincy, Massachusetts

Serving Greater Boston and locations throughout Massachusetts

Last Updated: September 2026

This Rental Agreement governs the rental of a vehicle from Commonwealth Fleet

Co. LLC (“Commonwealth Fleet,” “Company,” “we,” or “us”).

By signing or electronically accepting this Agreement, the Renter acknowledges

that the Renter has read, understands, and agrees to these Terms and Conditions.

1. RENTER ELIGIBILITY & VERIFICATION

The Renter must:

 Present a valid driver’s license acceptable to Commonwealth Fleet;

 Be at least 21 years old, unless a higher minimum age applies to a

particular vehicle or insurance/protection program;

 Maintain a valid driver’s license throughout the rental;

 Provide accurate identity, address, contact, payment, and insurance

information;

 Successfully complete any applicable identity, driver, fraud-prevention,

payment, or insurance verification.

Commonwealth Fleet reserves the right to refuse or cancel a rental if eligibility,

verification, insurance, payment, or safety requirements are not satisfied.

2. AUTHORIZED DRIVERS

Only the Renter and individuals expressly approved and listed by Commonwealth

Fleet as Authorized Drivers may operate the vehicle.

Every additional driver must: Possess a valid driver’s license;

 Meet applicable age requirements;

 Complete required verification; and

 Be approved before driving the vehicle.

The Renter may not permit an unauthorized person to operate the vehicle.

3. PROHIBITED USE

The vehicle may not be:

 Driven by an unauthorized driver;

 Operated while the driver is legally intoxicated or impaired by alcohol,

illegal drugs, or other impairing substances;

 Used for illegal activity;

 Used for racing, speed contests, driver training, testing, or competitive

events;

 Used off-road unless specifically authorized;

 Used to tow or push another vehicle or trailer without written

authorization;

 Used to transport persons or property for compensation, including Uber,

Lyft, DoorDash, delivery services, or similar commercial activities, without

written authorization;

 Intentionally, recklessly, or abusively operated;

 Overloaded beyond manufacturer passenger or weight limits;

 Taken outside the United States without prior written authorization;

 Used after the authorized rental period without an approved extension.

4. NO SMOKING OR VAPING

Smoking or vaping of any substance inside the vehicle is strictly prohibited.

This includes:

 Cigarettes;

 Cigars; Cannabis;

 Vapes/e-cigarettes; and

 Any other smoked or vaporized substance.

If evidence of smoking or vaping requires professional remediation, including

persistent odor, ash, burns, residue, or smoke contamination, a reasonable De-

Smoking/Sanitization Fee of $250–$400 may be assessed, based upon the

remediation reasonably required and to the extent permitted by applicable law.

5. VEHICLE CONDITION & PRE-TRIP INSPECTION

The Renter will be provided an opportunity to inspect the vehicle before taking

possession.

Existing scratches, dents, windshield damage, wheel damage, interior damage,

stains, or other defects should be documented before departure.

The Renter is strongly encouraged to take photographs or video showing:

 Front;

 Rear;

 Driver side;

 Passenger side;

 Wheels and tires;

 Windshield;

 Interior;

 Odometer;

 Fuel level or EV battery level; and

 Existing damage.

The Renter must promptly report any pre-existing damage not already

documented.6. RENTER RESPONSIBILITY FOR VEHICLE

DAMAGE

The Renter is financially responsible for loss of or physical damage to the rental

vehicle occurring during the rental period to the extent permitted by

Massachusetts law, except to the extent responsibility has been waived by

Commonwealth Fleet or paid by applicable insurance or other coverage.

The Renter’s responsibility may include legally recoverable amounts not paid by:

 Personal automobile insurance;

 Credit-card rental benefits;

 RentalCover or another third-party protection provider;

 Other applicable insurance; or

 Commonwealth Fleet’s applicable insurance.

Declining optional protection does not automatically eliminate the Renter’s

financial responsibility for damage to or loss of the vehicle.

7. OPTIONAL RENTAL VEHICLE PROTECTION /

RENTALCOVER

Commonwealth Fleet may provide the Renter an opportunity to purchase third-

party rental vehicle protection through RentalCover or another approved

provider.

Third-party protection is governed exclusively by the provider’s actual insurance

policy, coverage documents, limits, exclusions, deductible, and claims

procedures.

Commonwealth Fleet does not guarantee that a third-party insurer will approve

or pay a claim.

If a third-party insurer does not pay all amounts for which the Renter is legally

responsible, the Renter remains responsible for applicable unpaid amounts to the

extent permitted by Massachusetts law.RENTER SELECTION

☐ I purchased available third-party rental vehicle protection.

Provider: ______________________________

Policy/Confirmation #: ___________________

☐ I decline available optional rental vehicle protection.

I understand that my personal automobile insurance or credit-card benefits may

or may not provide rental vehicle coverage and that I may remain personally

responsible for applicable damage or loss.

Renter Initials: __________

8. COLLISION DAMAGE WAIVER

If Commonwealth Fleet separately offers a Collision Damage Waiver (“CDW”), the

CDW shall be offered and administered in accordance with Massachusetts law.

NOTICE: This contract offers, for an additional charge, a Collision Damage

Waiver to cover your financial responsibility for damage to the rental

vehicle. Your personal automobile insurance may already cover you for

damage to a rental car. The purchase of a Collision Damage Waiver is

optional and may be declined. For Massachusetts drivers: If you have an

automobile policy on your personal vehicle with coverage for collision, your

policy will cover collision damage to a rental vehicle, less the deductible on

your policy. Drivers who hold policies in other states should check with their

insurance agents to determine whether their policies extend to rental

vehicles.

ACCEPT CDW ☐

DECLINE CDW ☐

Renter Initials: __________9. LIABILITY INSURANCE

Liability coverage applicable to a rental will be determined by applicable

Massachusetts law and the insurance policies in effect for the transaction.

The Renter must provide requested insurance information and cooperate with

insurance verification.

Nothing in this Agreement eliminates or reduces any liability insurance or

financial-responsibility obligation that Commonwealth Fleet is legally required to

maintain.

Any Supplemental Liability Insurance (“SLI”) offered to a Renter is governed by

the applicable insurance policy and is separate from physical-damage protection

for the rental vehicle.

10. ACCIDENTS

Any accident, collision, theft, vandalism, or significant damage must be reported

to Commonwealth Fleet immediately or as soon as reasonably possible.

The Renter must:

1. 2. 3. 5. Stop in a safe location;

Contact emergency services when necessary;

Contact police when required or appropriate;

4. Notify Commonwealth Fleet;

Obtain the other driver’s contact, vehicle, driver’s-license, and insurance

information when safely possible;

6. 7. Take photographs/video when safely possible;

Cooperate with Commonwealth Fleet and applicable insurers.

The Renter shall not intentionally conceal damage or make unauthorized repairs.

11. VEHICLE MAINTENANCE

The Renter must exercise reasonable care of the vehicle.Immediately notify Commonwealth Fleet of:

 Warning lights;

 Overheating;

 Fluid leaks;

 Unusual noises;

 Unusual vibration;

 Tire problems;

 Brake problems;

 Battery/charging problems; or

 Any condition potentially affecting safe operation.

The Renter shall not continue driving when doing so would reasonably create a

safety risk or cause additional damage.

For rentals exceeding seven (7) days, the Renter must reasonably monitor tire

condition, dashboard warnings, fluids when applicable, and scheduled

maintenance notifications.

12. REPAIRS

The Renter may not authorize or perform mechanical repairs, tire replacement,

battery replacement, towing, modifications, or other substantial work without

Commonwealth Fleet’s approval except where immediate action is reasonably

necessary for safety.

Commonwealth Fleet may direct the vehicle to an approved repair facility.

Receipts are required for any expense approved for reimbursement.

13. MECHANICAL BREAKDOWNS & ROADSIDE

ASSISTANCE

If the vehicle experiences a breakdown:

1. Move it to a safe location when reasonably possible;2. Activate hazard lights when appropriate;

3. Contact emergency services if necessary;

4. Contact Commonwealth Fleet immediately;

5. Follow Commonwealth Fleet’s roadside/towing instructions.

The Renter must not abandon the vehicle.

Commonwealth Fleet is responsible for ordinary mechanical failures not caused

by Renter misuse, negligence, collision, unauthorized use, or continued operation

after a serious mechanical warning.

14. FUEL

Gasoline vehicles must be returned at the fuel level specified in the reservation.

If returned below the required level, the Renter may be charged for replacement

fuel plus any separately disclosed and legally permissible refueling/service

charge.

The Renter must use the manufacturer’s required fuel grade.

15. ELECTRIC VEHICLES / TESLAS

The Renter is responsible for charging expenses incurred during the rental,

including:

 Tesla Supercharger charges;

 Third-party charging-network charges;

 Idle fees;

 Congestion charges attributable to the Renter.

EVs must be returned at the battery level specified in the reservation.

Charging adapters, cables, mobile connectors, and Tesla key cards must be

returned.

Lost or damaged accessories may result in reasonable replacement charges.16. MILEAGE

Unless otherwise stated in the reservation, the standard mileage allowance is:

220 MILES PER RENTAL DAY

Mileage exceeding the included allowance will be charged at the excess-mileage

rate disclosed before the reservation is completed.

Unused mileage has no cash value and is not refundable.

17. CLEANING

Normal rental use does not require the Renter to professionally detail the vehicle.

Extraordinary conditions requiring special cleaning may result in a reasonable

Special Cleaning Fee of $95–$250, where permitted by law.

Examples include:

 Excessive mud;

 Excessive sand;

 Excessive pet hair;

 Bodily fluids;

 Biohazards;

 Smoke contamination; or

 Comparable extraordinary conditions.

18. PETS & SERVICE ANIMALS

Pets are permitted only where approved for the particular vehicle.

The Renter may be responsible for actual damage or extraordinary cleaning

caused by a pet.

Service animals will be accommodated as required by applicable law.19. TOLLS

The Renter is responsible for all tolls incurred during the rental, including

Massachusetts E-ZPass, Pay By Plate, and out-of-state toll systems.

Toll notices may arrive after the rental ends.

The Renter authorizes Commonwealth Fleet to charge the payment method on

file for actual toll amounts and any separately disclosed lawful processing charge.

20. PARKING TICKETS & TRAFFIC VIOLATIONS

The Renter is responsible for:

 Parking tickets;

 Traffic violations;

 Citations;

 Towing;

 Booting;

 Impoundment; and

 Related expenses caused during the rental.

If Commonwealth Fleet must process a violation, an administrative processing

charge of up to $50 may apply where permitted by law and properly disclosed.

21. DELIVERY THROUGHOUT MASSACHUSETTS

Commonwealth Fleet may deliver vehicles to approved locations throughout

Massachusetts, including residences, hotels, transportation facilities, and other

approved locations.

Delivery availability and fees may vary according to location, distance, vehicle,

and time.

Delivery charges will be disclosed before the reservation is completed.

The Renter must provide accurate pickup and return information.22. DELIVERY & RETURN PARKING

The reservation or delivery instructions will specify responsibility for applicable

parking charges.

The Renter must follow all airport, garage, hotel, residential, municipal, and

facility parking requirements.

The vehicle may not be returned to a different location without Commonwealth

Fleet’s prior approval.

23. CONTACTLESS RETURN

For contactless returns, the Renter must:

 Park at the designated location;

 Close all windows;

 Remove personal belongings;

 Turn the vehicle off;

 Lock the vehicle;

 Secure the key/key card as instructed;

 Submit requested return photographs; and

 Notify Commonwealth Fleet that the return is complete.

An Improper Return Fee of up to $50 may apply where legally permissible if

additional action is reasonably required because the vehicle was returned

improperly or unsecured.

24. LATE RETURNS

The vehicle must be returned at the scheduled date and time.

A 29-minute grace period is provided.

Unless a different lawful amount is disclosed in the reservation:0–29 minutes late: No late-return charge.

30 minutes–1 hour 59 minutes late: Up to 50% of the applicable average daily

rental rate.

2 hours or more late: Up to one additional applicable daily rental rate plus a $20

late-return fee.

Additional rental charges may continue while the vehicle remains in

unauthorized possession, subject to applicable law.

25. RENTAL EXTENSIONS

The Renter must request an extension before the scheduled return.

An extension is not effective until approved by Commonwealth Fleet.

Commonwealth Fleet may require:

 Additional payment;

 Updated insurance verification;

 Additional driver verification; or

 An amended rental agreement.

Simply making or offering additional payment does not automatically extend the

rental.

26. CANCELLATION POLICY

Free Cancellation

Reservations cancelled at least 24 hours before the scheduled rental start time

are eligible for a full refund of refundable reservation amounts.

Last-Minute Reservations

For reservations made less than 24 hours before the scheduled start, the Renter

has one (1) hour after booking to cancel for a full refund, provided the rental

has not already begun.Late Cancellation

Cancellations after the applicable free-cancellation period may be subject to the

cancellation fee disclosed during checkout.

No-Show

A Renter may be considered a no-show when the Renter:

 Does not appear for pickup;

 Does not respond to reasonable pickup communications;

 Cannot provide a valid driver’s license;

 Fails required verification;

 Fails applicable payment or insurance requirements; or

 Otherwise fails to take possession within the communicated pickup period.

Applicable no-show charges must be disclosed at booking.

Company Cancellation

If Commonwealth Fleet cancels because of vehicle breakdown, safety concerns,

accident, recall, or vehicle unavailability, Commonwealth Fleet will attempt to

provide a comparable replacement vehicle.

If an appropriate replacement cannot be provided or is declined, refundable

amounts paid for the unused rental will be refunded.

27. LOST KEYS & EQUIPMENT

The Renter is responsible for safeguarding:

 Vehicle keys;

 Remote fobs;

 Tesla key cards;

 Lockbox equipment;

 Charging adapters;

 Charging cables;

 Child-seat equipment; and

 Other equipment provided with the vehicle.The Renter may be charged reasonable replacement, programming, delivery,

towing, or other direct costs resulting from loss or damage.

28. TOWING & IMPOUNDMENT

If the vehicle is towed, booted, immobilized, or impounded because of the

Renter’s conduct, parking, violation of law, or breach of this Agreement, the

Renter may be responsible for applicable:

 Towing;

 Storage;

 Citations;

 Parking charges;

 Recovery costs; and

 Other reasonable expenses.

The Renter must immediately notify Commonwealth Fleet.

29. ABANDONMENT & VEHICLE RECOVERY

The Renter may not abandon or unlawfully retain the vehicle.

Commonwealth Fleet may take lawful measures to recover a vehicle when it:

 Is abandoned;

 Is unlawfully retained;

 Is not returned after the authorized rental period;

 Is being used in a materially prohibited manner; or

 Is otherwise subject to lawful recovery.

The Renter may be responsible for reasonable towing, storage, locating,

transportation, and recovery costs caused by the Renter’s breach, to the extent

permitted by law.30. LONG-TERM RENTALS

For rentals exceeding seven (7) consecutive days, the Renter must reasonably

monitor the vehicle’s condition and promptly report maintenance or mechanical

issues.

Commonwealth Fleet is responsible for authorized routine scheduled

maintenance and ordinary wear-and-tear repairs not caused by Renter misuse or

negligence.

For rentals approaching or exceeding 30 days, additional documentation or a

new rental agreement may be required.

31. GEOGRAPHIC USE

Unless otherwise stated, an Authorized Driver may operate the vehicle within the

continental United States, subject to applicable insurance restrictions.

The vehicle may not be taken outside the United States without prior written

authorization.

32. PERSONAL PROPERTY

The Renter is responsible for removing personal property from the vehicle.

Commonwealth Fleet is not responsible for property left in the vehicle except to

the extent liability cannot legally be excluded.

33. PAYMENT AUTHORIZATION

To the extent permitted by applicable law and payment-network requirements,

the Renter authorizes Commonwealth Fleet and its authorized payment

processor to charge amounts properly due under this Agreement.

Post-rental charges may include properly documented: Tolls;

 Parking/traffic violations;

 Excess mileage;

 Fuel;

 EV charging;

 Late-return charges;

 Authorized cleaning/remediation charges;

 Lost equipment;

 Towing/impound charges; and

 Legally recoverable vehicle damage.

Post-rental charges may occur after the rental because tolls, tickets, charging

expenses, or damage may not be discovered or invoiced immediately.

34. MASSACHUSETTS TAXES & GOVERNMENT

SURCHARGES

The Renter is responsible for applicable Massachusetts taxes and legally required

government surcharges.

Government charges may depend upon:

 Rental duration;

 Pickup/delivery location;

 Vehicle type; and

 Other applicable legal requirements.

Commonwealth Fleet will separately disclose applicable government taxes and

surcharges.

35. NONDISCRIMINATION

Commonwealth Fleet provides rental services without unlawful discrimination.

Eligibility decisions may be based on legitimate factors including: Driver’s-license validity;

 Age;

 Insurance eligibility;

 Vehicle restrictions;

 Payment verification;

 Fraud prevention; and

 Safety requirements.

36. INDEMNIFICATION

To the extent permitted by Massachusetts law, the Renter agrees to indemnify

and hold Commonwealth Fleet harmless from third-party claims, losses,

liabilities, and reasonable costs arising from the Renter’s unlawful conduct,

unauthorized use, intentional misconduct, or material breach of this Agreement.

This provision does not transfer liability to the Renter where Massachusetts law

prohibits such transfer.

37. GOVERNING LAW

This Agreement shall be governed by the laws of the Commonwealth of

Massachusetts, except where applicable federal law or mandatory law of

another jurisdiction controls.

38. VENUE

Subject to applicable consumer-protection and jurisdictional requirements,

proceedings arising from this Agreement may be brought in a court of competent

jurisdiction in Massachusetts, including an appropriate court serving Norfolk

County, Massachusetts, when legally permissible.39. SEVERABILITY

If any provision of this Agreement is determined to be invalid, illegal, or

unenforceable, that provision shall be limited or severed only to the extent

necessary.

The remaining provisions shall remain effective to the fullest extent permitted by

law.

40. ENTIRE AGREEMENT

This Agreement, together with the:

 Reservation confirmation;

 Vehicle Condition/Inspection Report;

 Fee disclosures;

 Applicable insurance/protection documents;

 Delivery/return instructions; and

 Written amendments

constitutes the agreement between Commonwealth Fleet and the Renter

regarding the rental.

41. ELECTRONIC SIGNATURES

This Agreement and associated rental documents may be accepted electronically

to the extent permitted by applicable law.

Electronic signatures and acknowledgments shall have the effect provided by

applicable law.

42. RENTAL INFORMATION

Renter Name: __________________________________Date of Birth: _________________________________

Driver’s License #: ____________________________

State: __________ Expiration: _______________

Address: ______________________________________

City/State/ZIP: ________________________________

Phone: ________________________________________

Email: ________________________________________

43. VEHICLE INFORMATION

Year: __________

Make: _________________________________________

Model: ________________________________________

Color: ________________________________________

License Plate: _________________________________

VIN: __________________________________________

Starting Mileage: ______________________________

Starting Fuel/Charge: __________________________

44. RENTAL PERIOD

Pickup Date: ___________________________________

Pickup Time: ___________________________________

Pickup/Delivery Location: _______________________

Return Date: ___________________________________

Return Time: ___________________________________Return Location: _______________________________

Daily Rental Rate: $____________________________

Included Mileage: ______________________________

Excess Mileage Rate: $________________ per mile

Delivery Fee: $_________________________________

Applicable Taxes/Surcharges: $__________________

Other Disclosed Charges: $______________________

Estimated Total: $______________________________

45. AUTHORIZED ADDITIONAL DRIVERS

Driver 1

Name: _________________________________________

License #: ____________________________________

State: __________ Expiration: ______________

Driver 2

Name: _________________________________________

License #: ____________________________________

State: __________ Expiration: ______________

46. VEHICLE CONDITION AT PICKUP

Pre-trip photographs completed ☐

Exterior inspected ☐

Interior inspected ☐

Wheels/tires inspected ☐Windshield inspected ☐

Fuel/battery documented ☐

Odometer documented ☐

Existing Damage/Notes:

Renter Initials: __________

47. RENTER ACKNOWLEDGMENT

By signing below, the Renter acknowledges that:

 I have read and understand this Agreement;

 I received an opportunity to inspect the vehicle;

 I will allow only Authorized Drivers to operate the vehicle;

 I understand the mileage, fuel/charging, toll, late-return, cleaning, and

prohibited-use policies;

 I understand my responsibility for damage or loss to the extent permitted

by law;

 I understand that optional protection is subject to its own policy terms;

 I agree to pay amounts properly due under this Agreement; and

 The information I provided is accurate.

Renter Signature: ______________________________

Date: _________________________________________

Commonwealth Fleet Representative: ______________

Date: _________________________________________

Set by Commonwealth Fleet Co.LLC..

PRIVACY & VEHICLE TECHNOLOGY

Commonwealth Fleet may collect information reasonably necessary to:

- Verify identity;

- Verify driver’s-license and insurance information;

- Administer reservations;

- Process payments;

- Prevent fraud;

- Protect vehicles;

- Manage accidents and claims; and

- Operate the rental business.

Information may include identification, driver’s-license, insurance, payment-related,

reservation, vehicle-condition, and vehicle-location/telematics information.

Certain vehicles may contain manufacturer-installed or other authorized GPS, telematics,

safety, diagnostic, or anti-theft systems.

Information will be handled in accordance with Commonwealth Fleet’s Privacy Policy and

applicable law.

Set by Commonwealth Fleet Co.LLC..

CANCELLATION & REFUND POLICY

Free Cancellation

Renter may cancel for a full refund at least 24 hours before the scheduled rental start

time.

For reservations made less than 24 hours before the scheduled start, Renter may cancel

within 1 hour after booking for a full refund, provided the rental has not begun and the

vehicle has not been released.

Cancellation Within 24 Hours

Outside the free-cancellation period:

Rentals of 1–2 days:

Cancellation charge = 50% of one day’s base rental rate

Rentals of 3 days or longer:

Cancellation charge = one day’s base rental rate

Remaining eligible prepaid rental charges will be refunded.

No-Shows

A renter may be treated as a no-show when the renter fails to complete pickup within 2

hours of the scheduled start without contacting Commonwealth Fleet, or fails to satisfy

disclosed driver, identity, payment, or insurance requirements.

Maximum No-Show Charge

One day’s base rental rate, plus documented delivery/parking expenses already incurred

where permitted by law.

Remaining eligible prepaid rental charges will be refunded.

Insurance Verification Failure

If Renter cannot satisfy Commonwealth Fleet’s disclosed insurance requirements, the

vehicle will not be released.

False, altered, expired, or materially inaccurate insurance information may result in

cancellation under the renter-caused cancellation/no-show provisions.

A technical verification failure not caused by Renter may be reviewed individually.

Commonwealth Fleet Cancellation

If Commonwealth Fleet cancels because the vehicle becomes unavailable due to

mechanical failure, accident, safety concern, or another circumstance attributable to

Commonwealth Fleet, we may offer a reasonably comparable replacement.

Renter is not required to accept the replacement.

If an acceptable replacement is unavailable or declined, amounts paid to Commonwealth

Fleet for the affected reservation will be refunded.

Early Returns

Returning the vehicle early does not automatically entitle Renter to a refund for unused

rental time except where required by law or expressly approved by Commonwealth Fleet.

RentalCover refunds are governed by RentalCover’s applicable terms.

Weather & Major Travel Disruptions

Severe weather, significant road closures, flight cancellations, and comparable major

travel disruptions may be reviewed individually.

Commonwealth Fleet may waive or reduce cancellation charges when pickup or travel

becomes impracticable or unsafe.