Chicago Adventure Rentals

Set by Chicago Adventure Rentals.

Terms & Conditions

Minimum Rental Age

GUEST must be at least 21 years old to rent a vehicle. Certain vehicle classes may require GUEST to be 25 years old. Chicago Adventure Rentals may decline or cancel any booking that does not meet age or licensing requirements.

Guest Responsibilities

“GUEST” refers to the primary renter and any approved additional drivers. GUEST must:

• Provide accurate contact information, including a valid mobile phone number.

• Operate the vehicle responsibly and return it on time and in the same condition received.

• Ensure that only approved drivers operate the vehicle.

• Immediately report any accident, damage, or mechanical issue.

The primary driver must be present for pickup and return.

Scope of Use

GUEST may use the rental vehicle only during the designated trip period and must return it to the agreed-upon location. A valid driver's license is required at pickup.

Chicago Adventure Rentals may terminate the rental if the vehicle is misused or operated in violation of these terms. The GUEST must comply with all seatbelt and child safety laws.

Taking the vehicle outside the United States requires written authorization.

Driver Requirements

• The primary driver must pick up and return the vehicle.

• Only authorized and approved drivers may operate the vehicle.

• All drivers must be at least 21 years old and hold a valid, unrestricted license.

Prohibited Use / Operations

The vehicle must not be used:

• By anyone not listed as an approved driver.

• By anyone under 21 or without a valid driver’s license.

• For ride-sharing, delivery driving, taxi services, or any commercial use without written consent.

• For towing, racing, drifting, stunts, off-roading, or driving on unmaintained/unpaved roads.

• For illegal activity or while impaired by alcohol, drugs, or medication.

• To transport hazardous materials.

• In a reckless, negligent, or abusive manner (speeding, hard braking, harsh acceleration, etc.).

• In restricted areas, flooded areas, or any location that poses risk to the vehicle.

Violation of prohibited use may result in immediate trip termination, forfeiture of deposit, and full financial responsibility for all damage, losses, and fees.

Smoking & Narcotics

All vehicles are 100% smoke-free (including tobacco, cannabis, vaping, and e-cigs) and must remain free of illegal drug use.

• Smoking violation fee: $200 minimum, plus the cost of remediation and odor removal.

Animals

Animals are welcome but must be properly supervised.

• Any damage, odors, or cleaning due to pets will be billed at the same cleaning fee levels as human-related messes.

Occupants

Do not exceed the manufacturer’s seating capacity.

• A fee of $100 per unauthorized passenger may apply.

• GUEST assumes responsibility for any injuries or damages arising from excess occupants.

Fuel

Return the vehicle with the same fuel level as at pickup.

• If fuel is missing, GUEST will be charged the fuel cost plus a $15 convenience fee.

Cleaning Fee Levels

Chicago Adventure Rentals performs basic cleaning between rentals. Additional fees apply when cleaning exceeds normal use.

• Moderate Cleaning – $50

• Mud, sand, moderate bug debris, minor odors, small spills, light pet hair.

• Heavy Cleaning – $100

• Moderate stains, heavy pet odor, extensive bug debris.

• Severe Cleaning – $200

• Steam cleaning, heavy staining, major spills, bodily fluids.

• Excessive Pet Hair – $150

• For significant pet hair requiring specialized removal.

• Multiple Issues Cleaning – $250

• Applied when the vehicle requires multiple types of cleaning above.

Vehicle Care

GUEST must not use aftermarket chemicals, cleaners, or solvents on the interior or exterior of the vehicle. Damage caused by unauthorized cleaning products will be billed at market repair rates.

GUEST is responsible for damage to window tint, interior trim, upholstery, electronics, and accessories.

Return Time & Late Fees

Guests have a 1-hour grace period after the scheduled return time. After the grace period:

• 1–3 hours late: 25% of the daily rate

• 3–6 hours late: 50% of the daily rate

• 6+ hours late: Full additional daily rate

• Every 24 hours beyond return time: Full daily rate per day

If a late return causes cancellation, delay, or disruption of another rental, GUEST is responsible for all related losses, including:

• Missed or canceled bookings

• Delivery fees

• Additional cleaning or rush preparation

• Any discounts offered to the next guest due to delay

Chicago Adventure Rentals may recover or repossess a vehicle that is more than 24 hours overdue.

Insurance Requirements

GUEST must maintain personal auto insurance that covers rental vehicles for liability, collision, and comprehensive losses.

If GUEST does not have adequate insurance, a rental insurance option will be quoted or required prior to booking.

Failure to maintain valid insurance may result in cancellation.

Legal Notice & Charge Authorization

By booking, GUEST agrees to all terms and authorizes Chicago Adventure Rentals to charge the payment method on file for:

• Damages

• Cleaning fees

• Tolls

• Tickets or violations

• Missing fuel

• Late fees

• Lost keys or accessories

• Any other applicable charges under this agreement

This authorization remains valid for up to 60 days after vehicle return for delayed tolls, tickets, or damage discovery.

GPS Tracking & Telematics

Chicago Adventure Rentals uses GPS for:

• Vehicle location

• Anti-theft monitoring

• Mileage verification

• Prohibited use detection (off-road, geographic restrictions, excessive speeding)

Disabling, tampering with, or obstructing GPS or telematics will result in:

• Trip cancellation

• Loss of deposit

• A tampering fee of up to $250

• Full liability for vehicle recovery costs

GUEST has no expectation of privacy regarding vehicle location.

Additional Charges

GUEST is responsible for:

• Airport pickup/drop-off fees

• Towing or vehicle recovery costs

• Lost keys/fobs (replacement charged at market rate)

• Lockout assistance

• Dead battery service if caused by guest negligence

• Misfueling or running out of fuel

• Tire damage due to misuse or road hazards

Taxes, Surcharges & Fees

All required taxes, government fees, and surcharges will be added to the rental cost.

Cancellations, Late Pickups & No-Shows

• Cancellations are subject to the terms provided at booking.

• “No-Show” (failure to pick up within 1 hour of start time without notice) may result in full cost of reservation being charged.

• Late pickup or late return without authorization may incur fees or forfeiture of deposit.

Chicago Adventure Rentals may cancel a reservation if driver eligibility or insurance requirements are not met.

Penalties

Violations of the rental agreement may result in:

• Trip cancellation

• Administrative penalties up to $250 per violation

• Full financial responsibility for resulting damage or losses

• Forfeiture of deposit

Toll Usage (EZ Pass / I-PASS)

Tolls incurred during the trip will be billed to the GUEST at the actual posted toll rates.

Chicago Adventure Rentals does not add processing fees for toll charges.

• GUEST is responsible for all tolls, including delayed charges.

Set by Chicago Adventure Rentals.

Privacy Policy

Information Collection:

• We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

• We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

Use of Information:

• We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

• We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

• We may share your information with third parties for billing, processing, and legitimate business purposes.

• We may disclose your information to law enforcement agencies or other third parties if required by law or to protect our rights and property.

Security:

• We implement security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention:

• We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• You have the right to access, correct, or delete your personal information by contacting us at the address provided in your rental agreement.

Set by Chicago Adventure Rentals.

Cancellation Policy

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 12 hours before booking start;

*If a client requests a booking modification and Chicago Adventure Rentals accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact Chicago Adventure Rentals through email or phone support to report the issue.

Insurance Cancellation: If a single policy was purchased for your rental, Chicago Adventure Rentals will make every effort to cancel the policy from a cancelled trip, but those refunds are subject to the cancellation policies of the company that issued the policy.

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify Chicago Adventure Rentals via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled bookings that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any extras, any state/local fees and half of any delivery fee.

*For canceled bookings that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. Chicago Adventure Rentals will cancel client no-show booking, and we’ll issue the client a partial refund.

*For no-show bookings that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show bookings that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event Chicago Adventure Rentals LLC makes a good faith attempt to reschedule the booking, but both client and Chicago Adventure Rentals are unable to agree on a satisfactory booking modification and the booking must be canceled, Chicago Adventure Rentals will consider this earnings as though it were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and Chicago Adventure Rentals has accepted through the Email, as defined in Chicago Adventure Rentals terms and conditions

Booking canceled by Chicago Adventure Rentals

*In some cases, Chicago Adventure Rentals trust and safety team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, Chicago Adventure Rentals is available to help client rebook 24/7