Capsa Consulting Inc

Set by Capsa Consulting Inc.

Agreement

These terms apply when you book or rent a vehicle from Capsa Consulting Inc ("we", "us"). By booking, you agree to them. When you pick up the vehicle you will also sign a rental agreement. Our policies may vary by vehicle and rental, and the rental agreement you sign at pickup governs if it differs from this page.

These sections provide clear guidelines and responsibilities for guests renting vehicles

from **[Company Name]**, ensuring transparency and clarity in all interactions and

transactions.

**Minimum Rental Age:** GUEST must be at least 21 years old to book and utilize a

vehicle. Depending on the class of the vehicle, GUEST may be required to be 25 years

old. A Young Renter Fee will be charged for drivers under the age of 21.

**Guest Responsibilities:** GUEST refers to the primary person who booked the trip and

any authorized secondary drivers. GUEST must provide a valid phone number and treat

the vehicle and any extras properly, ensuring timely return in the same condition. Only

approved drivers may operate the vehicle.

**Scope of Use:** GUEST may access the rental vehicle only during the trip period and

must return it on time to the specified location. GUEST must present a valid driver's

license and exercise reasonable care. **[Company Name]** may terminate the trip for

misuse and require the vehicle’s return. Seat belt and child safety laws must be

followed, and the vehicle must not be taken out of the state without written

authorization.

**Driver Requirements:** The primary driver must pick up and return the vehicle, and

only approved additional drivers may operate it.

**Prohibited Use / Operations:** The vehicle must not be used for:

* Any purpose without company consent.

* By anyone under 21 or without a valid license.

* For hire, towing, racing, illegal activities, or while impaired.

* Off-roading or driving on unpaved roads.* Carrying hazardous materials or exceeding capacity.

* Reckless driving, speeding, or parking in restricted areas.

**Smoking and Narcotics:** All vehicles are non-smoking and narcotic-free. Violations

will incur a $200 cleaning fee plus additional costs for any damages.

**Animals:** Animals are prohibited in vehicles unless authorized. Violations will result

in a $150 administrative fee plus cleaning fees and potential trip cancellation.

**Occupants:** GUEST must not exceed the number of passengers authorized by the

vehicle's seating capacity. Excess occupants will incur a $100 fee per unauthorized

passenger.

**Fuel:** Vehicles must be returned with the same fuel level as at the start of the trip.

Failure to do so will result in charges for fuel costs plus a $15 convenience fee.

**Cleaning Fee Levels:** We provide basic cleaning. Additional fees will apply for

moderate to severe dirt, bug debris, stains, or spills beyond basic cleaning. Cleaning

fees vary based on the condition of the vehicle upon return:

* **Moderate Cleaning ($50):** Includes mud, sand, moderate bug debris, minor odours,

and small spills.

* **Heavy Cleaning ($100):** For moderate stains, heavy odors (e.g., smoke), and

extensive bug debris.

* **Severe Cleaning ($150):** Involves steam cleaning or full detailing due to significant

damage.

* **Pet Hair Removal ($150):** Specifically for extensive pet hair.

* **Multiple Issues Cleaning ($250):** Applies when multiple cleaning levels are

required.

**Vehicle Care:** GUEST must not use any chemicals or cleaners on the vehicle's

interior. Violations will result in liability for any resulting damages. GUEST is liable for

any damage to the vehicle's tinted windows and will be charged for repairs at market

value.

**Insurance:** GUEST must have and provide proof of primary vehicle insurance that

covers the rental vehicle and any potential damages or injuries.

**Legal Notice:** By booking, GUEST agrees to the terms and conditions and

authorizes charges for damages, fees, and violations.**Hybrid/Electric Vehicles:** Guests must return hybrid/electric vehicles fully charged

(90–100%) and should maintain the charge above 30% throughout the reservation.

**Use of GPS Tracking Devices:** Guests have no expectation of privacy regarding

vehicle location. Disabling GPS may result in trip cancellation and fees.

**Additional Charges:** Guests are responsible for all charges including airport fees,

vehicle recovery, and missing keys/fobs.

**Taxes, Surcharges & Fees:** Guests must pay applicable taxes, surcharges, and

additional fees specified in the rental agreement.

**Cancellation, Late Pick-Up or Return Fees, No Show:** Cancellation fees apply after

specified periods. No-shows incur full reservation costs. Additional fees apply for late

pick-up or return without authorization.

**Penalties:** Violations of rental terms may result in trip cancellation, damage fees, and

administrative penalties up to $250 per violation.

**Payment:** Payments must match the guest's name on the reservation. Cash

payments may be accepted under specific circumstances.

Eligibility and driver's licence

To rent from us you must:

• Meet our minimum age requirement for the vehicle you book.

• Hold a valid driver's licence that is accepted for the full rental period.

• Pass our identity and licence verification.

We may refuse or cancel a rental if we cannot verify this information.

Booking and payment

Your booking is confirmed once we accept it and take the payment due. The price shown at checkout includes the rental charges, taxes and fees listed there. Additional charges may apply after the rental, as set out below. Payments are taken by card through our payment provider.

Security deposit

We may require a security deposit of . The deposit is refundable after the vehicle is returned and inspected, less any amounts you owe us under these terms or the rental agreement. Your bank may take some time to show the refund.

Cancellations and changes

If you need to cancel or change your booking, please contact us as early as you can. Any refund depends on the rental agreement and on when you contact us.

Pickup, return and late returns

Please pick up and return the vehicle at the agreed place and time, and bring your driver's licence. If you will be late, contact us as soon as possible. Late returns may be charged extra, as set out in the rental agreement.

Vehicle use and prohibited uses

Only the driver named on the rental agreement, and any additional drivers we approve, may drive the vehicle. You must not:

• Drive under the influence of alcohol or drugs.

• Use the vehicle for racing, towing, off-road driving or any illegal purpose.

• Carry more people or weight than the vehicle is designed for.

• Smoke in the vehicle or leave it unlocked and unattended.

• Take the vehicle outside the area allowed in the rental agreement.

Fuel, tolls, tickets and fines

Unless the rental agreement says otherwise, return the vehicle with the same fuel or charge level it had at pickup. You are responsible for tolls, parking and traffic tickets or fines during your rental. If we have to pay one, we may charge it to you, plus any admin fee set out in the rental agreement.

Damage, loss and accidents

Please report any accident, damage, theft or breakdown to us as soon as possible, and to the police where required. Take photos of any damage. You may be responsible for damage to or loss of the vehicle during your rental, as set out in the rental agreement.

Insurance

Insurance options and requirements are explained at booking and in the rental agreement. You are responsible for making sure you have the cover you need for your rental. Please read the terms of any cover you choose, including what it does not cover.

Liability

To the extent the law allows, we are not responsible for loss of or damage to your belongings left in the vehicle, or for indirect losses caused by delays or vehicle unavailability. Nothing in these terms limits any right you have under the law that cannot be limited.

Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to your booking.

Contact us

Questions about these terms? Contact Capsa Consulting Inc:

• Phone: 18324476544

• Email: capsa.consult@gmail.com

• Address: Houston, TX, USA

Set by Capsa Consulting Inc.

Who we are

Capsa Consulting Inc ("we", "us") rents vehicles to customers. This policy explains what personal information we collect when you use our website or rent a vehicle from us, and how we handle it.

Information we collect

We collect the information we need to run your rental:

• Your name, email address and phone number.

• Your driver's licence and ID details, so we can verify who you are and that you may drive.

• Booking details, such as the vehicle, dates, pickup and return locations.

• Device and usage data, such as your browser, IP address and the pages you visit on our site.

• Yes, I consent to receive customer care messages from Capsacar

• Yes, I consent to receive marketing text messages from Capsacar

How we use your information

We use your information to:

• Create and manage your booking and rental.

• Verify your identity and eligibility to rent.

• Take payments and handle deposits and refunds.

• Contact you about your booking, including by email and text message.

• Keep our site secure, prevent fraud and meet legal requirements.

• Understand how our site is used and improve it.

Payments

Payments are processed by our payment providers, Stripe or Square. We do not store your full card number on our systems. Your card details are handled by the payment provider under its own privacy policy.

Cookies, analytics and advertising

We use cookies and similar technologies, including PostHog analytics, the Meta pixel and Google tags, to measure how our site is used and to measure and improve our ads.

You can opt out by changing your browser's cookie settings, using your browser's tracking protection, or adjusting your ad preferences in your Meta and Google accounts. Some parts of the site may work less well if you block cookies.

Text messages

If you give us your mobile number when you book, we may send you text messages about your booking, such as confirmations, reminders and pickup or return details.

• By providing your number you agree to receive these messages.

• Reply STOP at any time to opt out. Reply HELP for help.

• Message and data rates may apply.

• Message frequency varies.

Mobile information is not sold or shared with third parties for their marketing purposes.

Capsacar Messaging Privacy Policy

capsa consulting inc (doing business as Capsacar) ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Capsacar collects and uses information about you when you opt-in to receive SMS messages from us.

Data We Collect

When you opt-in to receive SMS messages, we collect:

• Your name

• Your phone number

• Consent to send SMS messages

How We Use Your Data

We use your information to:

• Operate our business

• Send you the SMS messages you've opted in to receive

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (832) 447-6544.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at capsa.consult@gmail.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at capsa.consult@gmail.com

Sharing your information

We do not sell your personal information. We share it only with partners who help us provide your rental, such as insurance, identity-verification and payment providers, and only as needed for that purpose.

We may also share information when the law requires it, or to protect our rights, our vehicles and our customers.

Data retention

We keep your information for as long as we need it to provide our services, resolve disputes, and meet legal, tax and insurance obligations. After that we delete it or make it anonymous.

Your choices and rights

You can ask us to see, correct or delete the personal information we hold about you, subject to what we must keep by law. You can also opt out of marketing messages and of text messages at any time. To make a request, contact us using the details below.

Children

Our services are for adults who are old enough to rent a vehicle. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Questions about this policy? Contact Capsa Consulting Inc:

• Phone: 18324476544

• Email: capsa.consult@gmail.com

• Address: Houston, TX, USA

Set by Capsa Consulting Inc.

Cancellation, Late Pick-up, Return, and No-Show Policy

See instructions below for how to cancel a booking.

Whether a client receives a full refund, a partial refund, or no refund depends on the

timing and circumstances of the cancellation. The total amount refunded is determined

by when the booking is canceled, the duration of the booking, and the booking type. All

cancellation periods are based on the vehicle’s local time zone.

Client Cancellation

Clients may cancel their booking via email or the official business contact number.

Cancellations are effective immediately.

Free Cancellation Period

Timeline: Up to 12 hours before the scheduled booking start time.

Modifications: If a client requests a booking modification and [Company Name] accepts,

that modification does not reset the free cancellation period. The threshold remains tied

to the original booking time.

Vehicle/Issue Rejections: Clients are only eligible for a full refund outside the standard

window if they: do not accept the vehicle, do not check in for the booking, and

immediately contact [Company Name] via email or phone support to report the issue.Cancellations Outside the Free Period

If a client wishes to cancel a booking after check-in, they must notify [Company Name]

via email or phone support as soon as possible. A partial refund will be issued based on

the following breakdown:

Bookings longer than 2 days: Refund includes the booking price and booking fee minus:

The average cost of one day

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Bookings 2 days or shorter: Refund includes the booking price and booking fee minus:

Half of the average cost of one day

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Client No-Show

A booking will be classified as a client no-show if:

The client fails to cancel and does not show up within 30 minutes of the scheduled start

time.

The client arrives without a valid license, with an invalid license, or sends an additional

driver in their place.

In the case of a no-show, [Company Name] will cancel the booking and issue a partial

refund based on the following:

Bookings longer than 2 days: Refund includes the booking price and booking fee minus:

The average cost of two daysThe protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Bookings 2 days or shorter: Refund includes the booking price and booking fee minus:

The average cost of one day

The protection plan fee

Any selected Extras

State/local fees

Half of any delivery fee

Note on Rescheduling: If [Company Name] makes a good faith attempt to reschedule,

but both parties are unable to agree on a modification and the booking must be

canceled, the cancellation will be treated under the client no-show fee structure.

Policy Exceptions

Exceptions to the standard non-refundable amounts for late cancellations and no-shows

may apply in verified events of:

Flight delays

Flight cancellations

Lost baggage issues

Documented extenuating circumstances

Early Returns & No-Refund Scenarios

There are no credits or refunds issued for early vehicle returns.

Exception: If the client submits a formal booking modification request to shorten their

trip and [Company Name] explicitly accepts it via email (as defined in the standard

Terms and Conditions), a partial adjustment may be made.Bookings Canceled by the Company

If the [Company Name] Trust and Safety team needs to cancel a client’s booking for

security or operational reasons:

The support team will contact the client immediately.

A full refund will be issued.

[Company Name] support will remain available 24/7 to assist the client with rebooking.