C Springs Car Rental

Set by C Springs Car Rental.

Terms and Conditions

1. Minimum Rental Age

The minimum rental age is 25 years unless C-Springs Car Rental approves an exception in writing before the Rental Period begins.

2. Guest Responsibilities

The Guest must provide a valid telephone number and accurate information and must exercise reasonable care in the operation, security, and maintenance of the vehicle.

The Guest must return the vehicle in substantially the same condition in which it was received, excluding normal wear and tear.

Only the Guest identified on the rental Agreement and additional drivers expressly approved by C-Springs Car Rental may operate the vehicle. The Guest remains responsible for the actions and omissions of any authorized driver.

The Guest is responsible for ensuring that all occupants comply with applicable seat belt, child restraint, and other applicable safety laws.

The primary Guest must pick up and return the Vehicle unless C-Springs Car Rental authorizes another arrangement in writing.

The Guest may not assign, transfer, lend, sublease, or otherwise permit an unauthorized person to possess or operate the vehicle.

3. Authorized Drivers and Geographic Restrictions

Guests may access and operate the vehicle only during the Rental Period and in accordance with this Agreement.

All authorized drivers must present a valid driver's license and comply with the requirements of this Agreement.

C-Springs Car Rental may terminate the rental and require immediate return of the vehicle if the vehicle is misused or if the Guest or an authorized driver violates this Agreement.

Guests must comply with all applicable seat belt and child safety laws.

Do not drive the vehicle outside the State of Colorado without prior written authorization from C-Springs Car Rental.

Travel to Mexico or Canada, commercial delivery use, and off-road operation are prohibited unless expressly authorized in writing.

4. Permitted Use

The vehicle shall be used only for lawful personal transportation during the Rental Period and in accordance with this Agreement.

The Guest shall operate the vehicle responsibly and only within the geographic area authorized by C-Springs Car Rental.

Hybrid and electric Vehicles must be returned with a minimum battery charge of 85%, unless otherwise agreed in writing.

5. Prohibited Use

The Guest shall not use or permit the vehicle for use:

• For any illegal purpose.

• While the driver is under the influence of alcohol or drugs.

• For racing, speed contests, or similar activities.

• For towing without written approval.

• To transport hazardous materials.

• In excess of the manufacturer's weight limits.

• Off paved roads.

• To transport passengers for compensation unless expressly approved.

• By any person who is not an authorized driver under this Agreement.

Smoking, Vaping, Marijuana, and Illegal Drugs

Smoking, vaping, marijuana use, and the use of illegal drugs inside the vehicle are prohibited.

A violation will result in a $200 cleaning fee, plus the reasonable cost of any additional damage or remediation.

Animals

Animals are prohibited unless authorized by C-Springs Car Rental.

Service animals required by applicable law are exempt.

An unauthorized animal will result in a $200 cleaning fee and may result in cancellation or termination of the rental.

GPS and Telematics Equipment

The Guest acknowledges that C-Springs Car Rental equips Vehicles with GPS, disabling capabilities, and telematics or vehicle-monitoring devices that may collect location, diagnostic, and operational information for purposes including fleet management, theft recovery, maintenance, safety, and compliance with this Agreement.

Tampering with, disabling, obstructing, removing, or otherwise interfering with these systems is prohibited. It may result in immediate termination of the rental, vehicle recovery, and additional charges or administrative penalties permitted under this Agreement.

6. Vehicle Care and Maintenance

The Guest shall exercise reasonable care in maintaining the vehicle.

Guests must not use chemicals or cleaning products on the vehicle's interior. The Guest is responsible for the resulting damage.

C-Springs Car Rental may hold the Guest responsible for damage to tinted windows and charge the reasonable actual cost of repair or replacement.

Guests must inspect the vehicle upon pickup and promptly report mechanical issues, warning lights, or other conditions that may affect the vehicle's safe operation.

The Guest shall not authorize repairs exceeding $100 without prior approval from C-Springs Car Rental unless emergency repairs are reasonably necessary to prevent further damage or maintain safe vehicle operation.

7. Fuel and Battery Policy

The Guest must return the vehicle with the same fuel level recorded at pickup.

The Company may charge for missing fuel at the Company's prevailing fuel rate, plus a $15 refueling service fee.

Hybrid and electric Vehicles must be returned with a minimum battery charge of 85%, unless otherwise agreed in writing.

The Company may charge applicable costs associated with restoring the vehicle to the required fuel or battery level.

8. Cleaning Fees

C-Springs Car Rental provides basic Cleaning and sanitization as part of normal vehicle use.

Additional cleaning fees may apply when cleaning, deodorizing, sanitizing, or detailing is required because of excessive dirt, debris, odors, stains, spills, bodily fluids, biological contamination, smoke, or other contamination beyond normal use.

Minor Cleaning — $50

Examples include:

• Mud.

• Sand.

• Food crumbs.

• Light trash.

Moderate Cleaning — $100

Examples include:

• Stains.

• Bodily fluids.

• Smoke odor.

• Heavy dirt.

Severe Cleaning — $175

Examples include:

• Biological contamination.

• Excessive staining.

• Professional detailing requirements.

Multiple-Issue Cleaning — $250

This fee may apply when multiple cleaning conditions or cleaning levels require substantial additional Cleaning or detailing.

Additional repair or remediation costs may apply when the vehicle's condition requires work beyond ordinary Cleaning.

9. Insurance and Payment Authorization

The Guest is responsible for maintaining comprehensive and collision insurance coverage applicable to the rented vehicle, or for purchasing any optional protection offered by C-Springs Car Rental.

The Guest authorizes C-Springs Car Rental to charge the payment method on file for amounts authorized under this Agreement, including applicable rental charges, damage charges, cleaning fees, tolls, citations where permitted by law, administrative fees or penalties, recovery costs, and other authorized charges.

Payments and payment information must match the Guest's name and information provided for the reservation unless otherwise authorized by the Company.

The Guest agrees to pay all applicable charges, including, where applicable:

• Security deposit authorizations.

• Deposit adjustments and releases.

• Partial rental charges.

• Returned-payment charges.

• Collection costs as permitted by law.

• Reasonable attorneys' fees as permitted by law.

• Interest on unpaid balances as permitted by law.

10. Damage, Loss, and Liability

The Guest is responsible for any damage to, theft of, or loss of the vehicle that occurs during the Guest's possession or use of the vehicle, subject to applicable law and any applicable insurance or protection.

Amounts for which the Guest may be responsible include reasonable repair costs, loss-of-use charges, recovery costs, administrative processing costs, and, where permitted by law, diminished value.

The Guest must promptly notify C-Springs Car Rental of any accident, theft, damage, mechanical incident, or other event affecting the vehicle and must notify law enforcement when legally required.

Following an accident or other incident, the Guest shall provide photographs, complete incident information, and cooperate fully with the Company's claims and investigation process.

The Guest shall not admit liability, settle a claim, or make representations on behalf of C-Springs Car Rental without the Company's written authorization.

The Guest is responsible for applicable charges incurred during the Rental Period, including:

• Tolls.

• Parking tickets.

• Traffic citations.

• Impound fees.

• Towing charges.

• Administrative processing fees.

• Lost keys.

• Key replacement or programming.

• Dead batteries caused by the Guest's negligence.

• EV charging fees.

• Other charges authorized under this Agreement.

Guests are responsible for applicable taxes, surcharges, and fees identified in the rental Agreement.

Cancellation

Cancellation fees apply as follows:

• More than 24 hours' notice: No cancellation charge.

• Less than 24 hours' notice: One day's rental charge.

• No-show: First day's rental charge.

Late pickups and late returns may result in additional hourly or daily rental charges as applicable under the rental Agreement.

11. Administrative Penalties

In addition to rental charges, damages, loss-of-use charges, recovery costs, or other amounts due under this Agreement, C-Springs Car Rental may assess a reasonable administrative penalty when a violation requires additional administrative resources, documentation, investigation, recovery efforts, or enforcement. Administrative penalties are in place to compensate C-Springs Car Rental for reasonable additional administrative costs associated with investigating, documenting, coordinating, and enforcing compliance with this Agreement. Unless otherwise stated below, administrative penalties will not exceed $250 per violation.

The following examples identify violations that may result in an administrative penalty and the maximum or typical amount that may apply:

(1) An unauthorized driver operates the vehicle — administrative penalty of up to $250.

(2) Unauthorized subleasing, lending, or transferring possession of the vehicle — administrative penalty of up to $250.

(3) Failure to return the vehicle on time after a written demand for its return — administrative penalty of up to $250.

(4) Tampering with, disabling, obstructing, or removing GPS, telematics, or vehicle-monitoring equipment — administrative penalty of up to $250.

(5) Failure to timely report an accident or Vehicle damage — administrative penalty of up to $250.

(6) Failure to provide requested insurance information or documentation — administrative penalty of up to $100.

(7) Providing false or misleading information during the rental — administrative penalty of up to $250.

(8) Excessive cleaning documentation or administrative processing — administrative penalty of up to $100, in addition to applicable cleaning fees.

(9) Processing tolls, traffic citations, parking citations, or impound-related paperwork — administrative processing fee of $25–$50 per occurrence.

The amounts stated above are maximum or typical administrative penalties and are not automatic charges. The actual amount assessed, if any, may depend on the circumstances of the violation and the reasonable administrative work required.

Administrative penalties are separate from and do not replace charges for unpaid rental amounts, late fees, vehicle recovery, transportation, loss of use, repairs, Cleaning, tolls, citations, impound charges, or other damages or charges otherwise permitted under this Agreement.

Specific fees, charges, or penalties in this Agreement will apply in addition to any administrative penalty permitted under this Section, unless applicable law requires otherwise.

12. General Terms and Conditions

Indemnification

The Guest agrees to indemnify, defend, and hold harmless C-Springs Car Rental, its owners, employees, agents, and affiliates from claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees where permitted by law, arising out of or relating to the Guest's use, possession, or operation of the vehicle, except to the extent caused by the Company's gross negligence or willful misconduct.

Limitation of Liability

To the fullest extent permitted by law, C-Springs Car Rental shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of income, business interruption, travel expenses, or personal property losses arising from the rental or use of the vehicle.

Force Majeure

C-Springs Car Rental shall not be liable for delays, cancellations, or failure to perform due to events beyond its reasonable control, including severe weather, natural disasters, acts of God, government actions, labor disputes, pandemics, civil unrest, power outages, or mechanical failures not caused by the Company.

Governing Law and Venue

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Colorado, without regard to its conflict-of-law rules.

Any legal action arising from or relating to this Agreement shall be brought in the state or federal courts located in El Paso County, Colorado, unless otherwise required by applicable law.

Arbitration and Small Claims

At the Company's election, any dispute arising under this Agreement, except matters eligible for small claims court, may be resolved through binding arbitration in accordance with applicable Colorado law.

Either party may pursue qualifying claims in Small Claims Court when permitted by law.

Entire Agreement

This Agreement, together with the rental receipt, inspection reports, and any written amendments signed or electronically accepted by the parties, constitutes the entire Agreement between the Guest and C-Springs Car Rental and supersedes prior oral or written understandings concerning the rental.

Electronic Signatures and Acceptance

The Guest agrees that electronic signatures, electronic acceptance, online acknowledgments, and digital records shall have the same legal force and effect as original handwritten signatures to the extent permitted by applicable law.

Waiver

Failure by C-Springs Car Rental to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

Severability

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

Privacy Policy

The Guest acknowledges that C-Springs Car Rental may collect, store, and process personal information, vehicle telematics, GPS data, payment information, and rental history for purposes including business operations, fraud prevention, insurance administration, legal compliance, fleet management, and customer service.

The Company handles information in accordance with its Privacy Policy and applicable law.

Lost Property Disclaimer

C-Springs Car Rental is not responsible for personal property left in the vehicle during or after the Rental Period.

Any recovered property may be returned at the Guest's expense if requested within a reasonable period.

Right to Recover or Repossess Vehicle

C-Springs Car Rental reserves the right, subject to applicable law, to immediately recover or repossess the vehicle without prior notice if the Guest violates this Agreement, fails to return the vehicle when due, provides fraudulent information, fails to maintain required payment authorization, uses the vehicle unlawfully, or if continued possession presents a safety or financial risk.

The Guest agrees not to interfere with lawful Vehicle recovery efforts.

Vehicle Recovery Costs

If recovery of the vehicle becomes necessary due to the Guest's breach of this Agreement, the Guest shall be responsible for reasonable recovery costs, including applicable towing, transportation, storage, locksmith services, investigative expenses, repossession costs, and administrative fees, to the extent permitted by law.

Fraudulent Information

Providing false identification, fraudulent payment information, forged documents, inaccurate insurance information, or other materially false information constitutes a material breach of this Agreement.

Such conduct may result in immediate termination of the rental, Vehicle recovery, forfeiture or adjustment of deposits where permitted by law, additional authorized charges, and referral to law enforcement when appropriate.

Chargeback and Payment Disputes

The Guest agrees not to initiate a chargeback or payment dispute for any authorized charges under this Agreement.

If a chargeback or payment dispute is determined to be improper, the Guest remains responsible for any unpaid amounts and for any reasonable collection costs, processing fees, attorneys' fees (where permitted by law), and interest allowed by applicable law.

Nothing in this provision limits any rights the Guest may have under applicable consumer-protection or payment-network rules.

Notice Requirements

Any notices required under this Agreement may be delivered by telephone, text message, email, certified mail, or personal delivery using the contact information provided by the Guest.

The Guest is responsible for maintaining current contact information throughout the Rental Period.

Inspection at Return

C-Springs Car Rental may inspect the vehicle upon return to document its condition, including damage, missing equipment, cleanliness, fuel level, mileage, and battery charge, where applicable.

If the Company cannot perform an immediate inspection, it may inspect the vehicle within a reasonable period after its return.

Photo and Electronic Documentation Authorization

The Guest authorizes C-Springs Car Rental to photograph or electronically document the vehicle before, during, and after the Rental Period for purposes including documenting Vehicle condition, mileage, fuel level, battery charge, damage, cleanliness, equipment inventory, insurance claims, collections, compliance with this Agreement, and dispute resolution.

The Guest agrees that such photographs and electronic records may be maintained and used as documentation of the vehicle's condition and the Guest's compliance with this Agreement, subject to applicable law and the Company's Privacy Policy.

This version removes the chargeback administrative fee entirely while leaving your separate chargeback/payment-dispute provision in Section 12 intact. The administrative-fee schedule is now part of Section 11 and clearly distinguishes administrative penalties from your existing Cleaning, damage, toll, recovery, and other charges.

Cancellation Policy

Cancellation, No-Show & Refund Policy

This Cancellation, No-Show & Refund Policy is incorporated into and forms part of the C-Springs Car Rental Agreement. By reserving or renting a vehicle, the Guest acknowledges and agrees to the terms set forth below. In the event of any conflict between this policy and the Rental Agreement, the Rental Agreement shall control to the fullest extent permitted by applicable law.

Cancellation

The Guest may cancel a reservation by contacting C-Springs Car Rental via the Company's designated email address or business telephone number. A cancellation becomes effective when confirmed by C-Springs Car Rental.

Refund eligibility depends on when the Guest cancels the reservation relative to the scheduled rental start time, the reservation length, and any optional products or services purchased. The Company bases all cancellation deadlines on Mountain Time (MT), the local time zone of the rental location.

Free Cancellation

The Company will issue a full refund when Guests cancel their reservation more than twenty-four (24) hours before the scheduled rental start time.

If C-Springs Car Rental approves a reservation modification, the original reservation start time remains the basis for determining the free cancellation period. Modifying a reservation does not restart, extend, or otherwise change the original cancellation deadline.

A Guest is eligible for a full refund only if the Guest:

• Does not take possession of the vehicle;

• Does not complete the rental check-in process; and

• Immediately contacts C-Springs Car Rental by telephone or email to report the issue before accepting the vehicle.

Cancellations Within Twenty-Four (24) Hours

Guests who cancel within twenty-four (24) hours of the scheduled rental start time may be eligible for a partial refund.

For reservations longer than two (2) days, the refund will equal:

• Rental charges and booking fees;

• Less the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Lower charges for optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

For reservations of two (2) days or less, the refund will equal:

• Rental charges and booking fees;

• Less than one-half of the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Lower charges for optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

If a Guest wishes to cancel after taking possession of the vehicle, the Guest must immediately notify C-Springs Car Rental by telephone or email. We will determine the refund in accordance with this Agreement.

No-Show Policy

The Guest is a "No-Show" if:

• Fails to cancel the reservation and does not arrive within one (1) hour after the scheduled pickup time;

• Fails to present a valid driver's license;

• Presents an expired, suspended, revoked, or otherwise invalid driver's license;

• Sends an unauthorized person to pick up the vehicle;

• Fails to satisfy the rental requirements outlined in the Rental Agreement; or

• Fails to complete the rental after C-Springs Car Rental has made a good-faith effort to accommodate or reschedule the reservation.

For reservations longer than two (2) days, a no-show refund shall equal:

• Rental charges and booking fees;

• Less the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Fewer optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

For reservations of two (2) days or less, a no-show refund shall equal:

• Rental charges and booking fees;

• Less than one-half of the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Fewer optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

Extenuating Circumstances

C-Springs Car Rental may, in its sole discretion, approve additional refunds or modify this policy when circumstances beyond the Guest's reasonable control prevent the rental from occurring. Examples include documented flight delays or cancellations, severe weather, natural disasters, medical emergencies, or other verified extenuating circumstances. We may require supporting documentation before granting any exceptions.

Early Returns

No refunds, credits, or adjustments will be issued for unused rental time resulting from an early return unless C-Springs Car Rental approves a written reservation modification before the vehicle's return.

Reservation Cancellation by C-Springs Car Rental

C-Springs Car Rental reserves the right to cancel a reservation before or during the rental period due to, including but not limited to:

• Safety concerns;

• Suspected fraud or fraudulent information;

• Invalid or declined payment;

• Inability to verify the Guest's identity or driver's license;

• Violation of the Rental Agreement;

• Vehicle availability;

• Mechanical or maintenance issues;

• Force majeure events; or

• Any circumstance that prevents the Company from safely or legally completing the rental.

If C-Springs Car Rental cancels a reservation before the Guest takes possession of the vehicle, the Guest will receive a full refund of all amounts paid.

If the Company cancels the reservation after the rental has begun due to the Guest's breach of the Rental Agreement, no refund shall be due except as otherwise required by applicable law.

When reasonably possible, C-Springs Car Rental will make good-faith efforts to assist the Guest in securing an alternative reservation. However, the Company does not guarantee the availability of a replacement vehicle and shall not be liable for any incidental, consequential, or indirect damages arising from a canceled reservation.

Acknowledgment

By completing a reservation, signing the Rental Agreement, or accepting possession of a vehicle, the Guest acknowledges that they have read, understood, and agreed to this Cancellation, No-Show & Refund Policy, which forms an integral part of the C-Springs Car Rental Rental Agreement.

Set by C Springs Car Rental.

Privacy Policy

Privacy Policy

This Privacy Policy is incorporated into and forms part of the C-Springs Car Rental Agreement. By reserving or renting a vehicle, submitting personal information, or accepting possession of a rental vehicle, the Guest acknowledges and agrees to the collection, use, storage, and disclosure of information as described below.

Information We Collect

C-Springs Car Rental collects personal information necessary to verify eligibility, administer rentals, process payments, and comply with applicable laws. Information collected may include, but is not limited to:

• Full name;

• Residential and mailing address;

• Telephone number;

• Email address;

• Date of birth;

• Driver's license information;

• Insurance information;

• Emergency contact information, if provided;

• Payment and billing information;

• Reservation and rental history; and

• Any information voluntarily provided by the Guest during the reservation or rental process.

Vehicles may also collect operational and telematics information, including but not limited to:

• GPS location;

• Vehicle speed;

• Mileage and odometer readings;

• Fuel level or battery charge;

• Diagnostic and maintenance information;

• Vehicle operating status;

• Trip duration, and

• Other information necessary for fleet management, theft prevention, maintenance, safety, and vehicle recovery.

How We Use Your Information

C-Springs Car Rental uses collected information to:

• Verify the Guest's identity and eligibility to rent;

• Process reservations and Rental Agreements;

• Process payments, deposits, refunds, and authorized charges;

• Provide customer service and reservation support;

• Monitor vehicle location and performance;

• Assist with roadside assistance, maintenance, and emergency response;

• Recover overdue, stolen, or improperly retained vehicles;

• Investigate accidents, insurance claims, and disputes;

• Prevent fraud and unauthorized vehicle use;

• Enforce the Rental Agreement and Cancellation, No-Show & Refund Policy;

• Comply with legal, regulatory, insurance, and tax obligations; and

• Improve business operations and customer service.

GPS and Telematics

The Guest acknowledges that the Company equips its vehicles with GPS, telematics, and vehicle-monitoring technology. These systems collect location, operational, and diagnostic information solely for legitimate business purposes, including:

• Vehicle recovery;

• Fleet management;

• Maintenance scheduling;

• Driver safety;

• Theft prevention;

• Accident investigation; and

• Compliance with the Rental Agreement.

Tampering with, disabling, or removing GPS or telematics equipment constitutes a material breach of the Rental Agreement and may result in additional fees, vehicle recovery, termination of the rental, or other remedies permitted by law.

Information Sharing

C-Springs Car Rental does not sell personal information to third parties.

Information may be shared when reasonably necessary with:

• Payment processors and financial institutions;

• Insurance carriers and claims administrators;

• Roadside assistance providers;

• Collection agencies;

• Legal counsel;

• Government agencies or law enforcement, when required by law;

• Courts or regulatory authorities;

• Technology service providers supporting Company operations; and

• Other parties, when necessary to protect the rights, property, safety, or legal interests of C-Springs Car Rental or others.

The Company may disclose information when necessary to investigate fraud, enforce the Rental Agreement, recover Company property, respond to legal process, or comply with applicable federal, state, or local laws.

Data Security

C-Springs Car Rental maintains commercially reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. While the Company strives to protect all personal information, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Data Retention

The Company will retain personal information only for as long as reasonably necessary to:

• Complete the rental transaction;

• Administer reservations and payments;

• Resolve disputes;

• Process insurance claims;

• Enforce contractual obligations;

• Satisfy tax, accounting, insurance, and legal requirements; or

• Otherwise, comply with applicable law.

When information is no longer required, it will be securely destroyed or permanently de-identified where commercially reasonable.

Guest Rights

Subject to applicable law, the Guest may request to:

• Access personal information maintained by C-Springs Car Rental;

• Correct inaccurate or incomplete information;

• Request deletion of personal information when legally permissible;

• Update contact information; or

• Ask questions regarding the Company's privacy practices.

Requests should be submitted using the contact information provided in the Rental Agreement. The Company may retain certain information when required by law or necessary to enforce contractual obligations or resolve disputes.

Changes to this Privacy Policy

C-Springs Car Rental reserves the right to update or modify this Privacy Policy at any time. Any revisions will apply to future reservations and rentals upon publication or written notice, as permitted by applicable law.

Acceptance of this Privacy Policy

By making a reservation, signing the Rental Agreement, electronically accepting the Rental Agreement, or taking possession of a rental vehicle, the Guest acknowledges that they have read, understood, and agreed to this Privacy Policy as part of the C-Springs Car Rental Rental Agreement.

Set by C Springs Car Rental.

Cancellation Policy

Cancellation, No-Show & Refund Policy

This Cancellation, No-Show & Refund Policy is incorporated into and forms part of the C-Springs Car Rental Agreement. By reserving or renting a vehicle, the Guest acknowledges and agrees to the terms set forth below. In the event of any conflict between this policy and the Rental Agreement, the Rental Agreement shall control to the fullest extent permitted by applicable law.

Cancellation

The Guest may cancel a reservation by contacting C-Springs Car Rental via the Company's designated email address or business telephone number. A cancellation becomes effective when confirmed by C-Springs Car Rental.

Refund eligibility depends on when the Guest cancels the reservation relative to the scheduled rental start time, the reservation length, and any optional products or services purchased. The Company bases all cancellation deadlines on Mountain Time (MT), the local time zone of the rental location.

Free Cancellation

The Company will issue a full refund when Guests cancel their reservation more than twenty-four (24) hours before the scheduled rental start time.

If C-Springs Car Rental approves a reservation modification, the original reservation start time remains the basis for determining the free cancellation period. Modifying a reservation does not restart, extend, or otherwise change the original cancellation deadline.

A Guest is eligible for a full refund only if the Guest:

• Does not take possession of the vehicle;

• Does not complete the rental check-in process; and

• Immediately contacts C-Springs Car Rental by telephone or email to report the issue before accepting the vehicle.

Cancellations Within Twenty-Four (24) Hours

Guests who cancel within twenty-four (24) hours of the scheduled rental start time may be eligible for a partial refund.

For reservations longer than two (2) days, the refund will equal:

• Rental charges and booking fees;

• Less the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Lower charges for optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

For reservations of two (2) days or less, the refund will equal:

• Rental charges and booking fees;

• Less than one-half of the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Lower charges for optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

If a Guest wishes to cancel after taking possession of the vehicle, the Guest must immediately notify C-Springs Car Rental by telephone or email. We will determine the refund in accordance with this Agreement.

No-Show Policy

The Guest is a "No-Show" if:

• Fails to cancel the reservation and does not arrive within one (1) hour after the scheduled pickup time;

• Fails to present a valid driver's license;

• Presents an expired, suspended, revoked, or otherwise invalid driver's license;

• Sends an unauthorized person to pick up the vehicle;

• Fails to satisfy the rental requirements outlined in the Rental Agreement; or

• Fails to complete the rental after C-Springs Car Rental has made a good-faith effort to accommodate or reschedule the reservation.

For reservations longer than two (2) days, a no-show refund shall equal:

• Rental charges and booking fees;

• Less the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Fewer optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

For reservations of two (2) days or less, a no-show refund shall equal:

• Rental charges and booking fees;

• Less than one-half of the average cost of one (1) rental day;

• Less any protection plan charges;

• Less applicable state and local taxes and fees;

• Fewer optional extras; and

• Less than fifty percent (50%) of any delivery fee, when applicable.

Extenuating Circumstances

C-Springs Car Rental may, in its sole discretion, approve additional refunds or modify this policy when circumstances beyond the Guest's reasonable control prevent the rental from occurring. Examples include documented flight delays or cancellations, severe weather, natural disasters, medical emergencies, or other verified extenuating circumstances. We may require supporting documentation before granting any exceptions.

Early Returns

No refunds, credits, or adjustments will be issued for unused rental time resulting from an early return unless C-Springs Car Rental approves a written reservation modification before the vehicle's return.

Reservation Cancellation by C-Springs Car Rental

C-Springs Car Rental reserves the right to cancel a reservation before or during the rental period due to, including but not limited to:

• Safety concerns;

• Suspected fraud or fraudulent information;

• Invalid or declined payment;

• Inability to verify the Guest's identity or driver's license;

• Violation of the Rental Agreement;

• Vehicle availability;

• Mechanical or maintenance issues;

• Force majeure events; or

• Any circumstance that prevents the Company from safely or legally completing the rental.

If C-Springs Car Rental cancels a reservation before the Guest takes possession of the vehicle, the Guest will receive a full refund of all amounts paid.

If the Company cancels the reservation after the rental has begun due to the Guest's breach of the Rental Agreement, no refund shall be due except as otherwise required by applicable law.

When reasonably possible, C-Springs Car Rental will make good-faith efforts to assist the Guest in securing an alternative reservation. However, the Company does not guarantee the availability of a replacement vehicle and shall not be liable for any incidental, consequential, or indirect damages arising from a canceled reservation.

Acknowledgment

By completing a reservation, signing the Rental Agreement, or accepting possession of a vehicle, the Guest acknowledges that they have read, understood, and agreed to this Cancellation, No-Show & Refund Policy, which forms an integral part of the C-Springs Car Rental Rental Agreement.