Bi&i Group LLC

Set by Bi&i Group LLC.

Terms and Condition

Vehicle impounds

Reporting an impounded vehicle

If your vehicle is impounded for any reason, including due to damage, you have 24 hours from the time of impound to report the issue to customer support; otherwise, you’ll be unable to charge your guest for towing and impound costs.

If your car is impounded due to damage, you have 24 hours from the time the trip ends to report the damage; otherwise, we’ll be unable to review the damage for coverage eligibility under the earnings plans provided by Turo.

Retrieving an impounded vehicle

Pick up your vehicle and move it to a location that doesn’t charge for storage as soon as possible. If you can’t, send your claims associate the name, address, and phone number of the impound lot so we can attempt to minimize additional charges.

You must move the vehicle out of the impound lot before Turo or our roadside assistance partners can tow it. Only the vehicle’s owner can release the vehicle from impound. We cannot tow a vehicle inside an impound lot.

Charging a guest for an impounded vehicle

To charge your guest for towing and impound costs, contact customer support with a towing and storage receipt and proof of payment within seven days of the vehicle being impounded.

Towing and impound costs can’t be submitted via a reimbursement invoice. Doing so would put you at risk of incurring a violation fee. You must contact customer support. Tap the "Get help" button below to reach our AI assistant and ask to be connected to an agent.

Rental Agreement

Cancellation Policy

-See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation

*Until 24 hours after booking/reservation is setup;

*If a client requests a booking modification and Steff Motors accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.

Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact Steff Motors through email or phone support to report the issue;

Cancellations outside the free period

*If a client wants to cancel a booking after check in, we encourage them to notify Steff Motors via email or phone support as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.

*For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any state/local fees and half of any delivery fee.

*For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any state/local fees, and half of any delivery fee.

Client no-show

*If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.

*A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. Steff Motors will cancel a client no-show booking, and we’ll issue the client a partial refund.

*For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any state/ local fees, and half of any delivery fee.

*For no-show booking that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any State/local fees, and half of any delivery fee.

*In the event Steff Motors makes a good faith attempt to reschedule the booking, but both client and Steff Motors are unable to agree on a satisfactory booking modification and the booking must be canceled, Steff Motors will consider this earnings as though it were a client no-show.

Exceptions

*Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a

– flight delay;

– flight cancellations;

– lost baggage issue ;

– extenuating circumstances.

No refund

*There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and Steff Motors has accepted through the Email, as defined in Steff Motors terms and conditions

Booking canceled by Steff Motors

*In some cases, Steff Motors trust and safety team will cancel a client’s booking. If that were to happen, our team of support will contact the client, and issue the client a full refund. In these instances, Steff Motors is available to help client rebook 24/7

Privacy Policy

We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

2 Use of Information:

We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

3 Information Sharing:

We may share your information with third parties for billing, processing, and

Privacy Policy

: -See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

Flat tire or road hazard is responsibility during a rental

In most cases, a flat tire , a windshild crack or broken ,or any damage done to vehicle done druing the rental time ,is considered a road hazard, the renter's responsibility to handle and cover the cost (roadside assistance, replacement, etc.) while the vehicle is in their care.

Set by Bi&i Group LLC.

Privicy Policy

Privacy Policy

We collect personal information including but not limited to your name, address, phone number, email, driver’s license number, and insurance details when you enter into a rental agreement.

We may also collect information about your use of our vehicles through telematics systems, including location, odometer readings, fuel levels, and other diagnostic data.

2 Use of Information:

We use your information to facilitate the rental agreement, manage your rental, provide customer service, and process payments.

We may use telematics data to monitor vehicle performance and location for safety, maintenance, and recovery purposes.

Information Sharing:

We may share your information with third parties for billing, processing, and

Privacy Policy

: -See instructions for how to cancel a BOOKING

Cancellation, Late Pick-up, or Return Fees, No Show

CLIENT CANCELLATION

*Client may cancel their booking through our email or business contact number, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Set by Bi&i Group LLC.

Cancelation Policy

Cancellation Policy

We understand that plans can change. To ensure fairness to our customers and Bi&I Group LLC, the following cancellation policy applies to all reservations:

• More than 72 hours before pickup: Full refund.

• Within 72 hours but more than 24 hours before pickup: A 50% cancellation charge applies, with the remaining 50% refunded.

• Within 24 hours of pickup: A 100% cancellation charge applies and no refund will be issued.

• No-shows: If a customer does not arrive within 30 minutes of the scheduled pickup time without canceling, the booking may be treated as a no-show and the applicable cancellation charges will apply.

• Booking modifications: An approved booking modification does not reset the original cancellation period.

Customers should contact Bi&I Group LLC by email or phone as soon as possible to cancel or modify a reservation.

Important: Cancellation periods are calculated based on the vehicle's local time and the scheduled pickup date and time.

By completing a reservation, the customer acknowledges and agrees to these cancellation terms.